With our son at Bristol Uni I have stayed here for over 5 years and, and until recently the great service and boutique nature (fresh fruit and coffee in the room) plus secure off road parking outweighed the fact that the rooms are very small (and I mean small!) and it was in need of refurbishment, or at least a coat of paint.
But recently we stayed and frankly never again. We booked an Executive Double Room which always used to mean a decent cosy size, fan in hot weather, and well maintained but all that has changed. Our room has a threadbare carpet, tiny windows, and a bathroom that was not quite as wide as the small bath was long. Added to that, there was no fan and when we asked for one we were told variously that it should have one but they were all in use, they didn't all have one, new ones were on order and they couldn't get any. Because of this, we got almost no sleep.
Breakfast (at Rack's in the basement) was always good value but since our last stay 12 months ago it has all changed. Everything is charged for individually (£2.50 for cereal, £1.60 for an orange juice) so a continental breakfast and toast could cost almost £10.
The secure parking is off road in a large garage (suitable for ~10 cars) but evidently the coded garage door no longer closes so it’s no longer secure.
Finally, at check out when we were asked if we enjoyed our stay and we said we had not, the person seemed more intent on arguing than listening. I suspect we were not given an Executive double room though we were charged for one.
- Official Description (provided by the hotel):
- The Clifton Hotel is situated in an ideal location for visiting Bristol within walking distance of both Clifton Village and the City Centre. A small and independent hotel part of the Clifton Hotels Group we provide clean and comfortable accommodation at competitive prices. We welcome guests with a smile priding ourselves in providing levels of customer service that were mentioned in our recent AA report as being of five star standards. We hope that guests enjoy the relaxed café reception area and our busy and vibrant restaurant Racks. ... more less
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