It is evident from all my other reviews that I am not a serial moaner BUT this hotel was one of the worst I have ever stayed in. The shabby fittings, shoebox size rooms,stale smells and general dilapidated air were bad enough. For example we sat down in the reception area and a light bulb fell out of the ceiling fitting, narrowly missing my head, whilst the hapless staff looked on and shrugged. However the real purpose of my review is to explain the noise issue. I realised too late that others had made this observation - but since we had booked an extended family outing with many rooms and several elderly relatives it seemed too complicated by then to change everything. So when we checked in I commented on the noise problem and was assured that we would be placed on the quiet side of the hotel. Apparently the noisy side overlooks the large terrace bar. The receptionist did warn us that there was one hen and one stag party staying in the hotel - and the hens (which he said looked a noisier group were alas on our floor). We entered our ground floor room keen to have a short rest before dinner. But all around there was noise. Worst of all was a strong drum beat - so any prospect of resting was out of the question. When we queried the noise the receptionist said that this was the live band below us in the nightclub area, limbering up for the night. However she said their stint would be over at 9.
So we all went out for dinner - incidentally at a really great restaurant nearby called Goldbrick House. We returned at 10.30 and the live band was louder than ever. My husband switched on Match of the Day at full volume, but even then he could not hear the football commentary over the music. Our room was vibrating to the beat from below. And even our elderly relatives on the second floor said that they could hear it, although thankfully on this occasion their hearing is somewhat impaired. The night receptionist said that the band would in fact play until 11, but then it would be only the DJ which would be less intrusive ! Yet after 11 the noise level hardly changed - and we were told this would now last until 12.30. The receptionist said he would try to ask the barman to turn it down, but this never happened. He said he could not offer us another room as the hotel was fully booked.
It seems verging on fraud to call this place a hotel - if one understands that as a place where guests are supposed to be able to spend a night's sleep. This place is rather more a hen party hostel - and staying on the ground floor one might as well be sleeping in the middle of the dance floor below. There is no pretence at sound proofing.
Incidentally we had been made to pay in full when we checked in or else we would have simply left and gone elsewhere. I asked to speak to the duty manager and the receptionist tried to get her on the phone, but when he got no response, said apologetically 'she usually switches her phone off when she goes to sleep- - lucky her. He promised she would be there in the morning and we could discuss some compensation with her. Evidently this is common practice on Saturday night when he works - although I must say he was really trying his best to be helpful and I felt rather sorry for him having to field so many complaints. At midnight the receptionist told us that someone else had in fact now left and gone elsewhere, so offered us another room - still on the ground floor but further from the epicentre of the noise. We moved all our things and could finally fall asleep. However we were still disturbed intermittently by noisy nearby guests. And at 4am there was much drunken carousing outside - as we were now on the 'noisy' side of the hotel! In the morning there was no sign of a manager - but we were offered a derisory 10% refund to make up for our discomfort- which barely covered the cost of the hotel parking!
The lesson to learn. I wish I had properly taken notice of the Tripadvisor comments which preceded me and made more effort to go elsewhere. And like the previous reviewer at least I had a good laugh at the loyalty programme leaflet. NEVER EVER AGAIN.
- Official Description (provided by the hotel):
- The Clifton Hotel is situated in an ideal location for visiting Bristol within walking distance of both Clifton Village and the City Centre. A small and independent hotel part of the Clifton Hotels Group we provide clean and comfortable accommodation at competitive prices. We welcome guests with a smile priding ourselves in providing levels of customer service that were mentioned in our recent AA report as being of five star standards. We hope that guests enjoy the relaxed café reception area and our busy and vibrant restaurant Racks. ... more less
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