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“Good option for a cheap weekend stay”

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Hilton Garden Inn Bristol City Centre
Ranked #8 of 37 Hotels in Bristol
Certificate of Excellence
Wolverhampton, United Kingdom
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good option for a cheap weekend stay”
4 of 5 bubbles Reviewed 2 July 2012 via mobile

This hotel is everything you need for a weekend. Rooms small but have got everything you need when you are away from home and are clean and modern.
There were a few hen/stag parties but we didn't hear them during our stay. About 10 minutes from the centre but plenty around the area if you don't fancy the walk. If in Bristol again would definitely consider another stay.

Stayed July 2012, travelled as a couple
Helpful?
Thank walkformilers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,026 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (325)
Date | Rating
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English first
Peebles, United Kingdom
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 2 July 2012

The front desk service is superb, friendly, personable and polite without being over familiar. I have stayed here twice and it is now my preferred hotel in Bristol.

The restaurant is fine but service can be a little slow.

Rooms are modern, a little cramped but excellent value.

Location, if you are travelling by train to or from Bristol, is hard to beat.

I hope that one of the senior managers at Hilton reads this and rewards the front desk team!!!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leesons2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us, and your kind words about our team.

I have passed your comments on to the Front Office team and they were very pleased with them.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle Upon Tyne
Level Contributor
232 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 1 July 2012

We stayed at the hotel for three days, from Friday to Monday, having stayed at the City Inn through it's past incarnations on a number of occasions.

Parking is not cheap at £10 per night and can be hard to come by if you arrive late, although there is a car park at the rear. The hotel is well placed, being a 10 minute walk or so to the city centre. Public rooms are well appointed. The bar area has a comparatively inexpensive range of snacks and light meals on offer. The prices in the restaurant seemed reasonable though we didn't try it this time around. Breakfast is buffet style and the quality was quite acceptable though service levels creaked a bit under pressure when a large number of guests were present on Saturday morning.

Staff were generally pleasant and helpful.

The room was well appointed and serviced, though a drawer did not work properly and the small mirror in the bathroom was not secure and maintenance were not available to deal with these matters over the weekend. As before, wifi was free and a Mac was available for use, though the screen was rather small for modem tastes.

The bathroom had an effective shower but no bath.

The room seemed quiet enough, but on Friday night a large party caroused until 4 a.m. in the morning shouting and screaming at the top of their voices. So, no sleep for me! I ought to have complained I suppose, but didn't. Hotel staff did not address this matter, though the following day a bottle of wine was offered as recompense when I finally complained.

So, still a good hotel but if they are going to appeal to the hen and stag party and equivalent crowd, they need to work out how they are going to manage in the early hours when things get out of hand otherwise clients like me might think twice before booking again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidhchess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 20 July 2012
Thank you for taking the time to offer your feedback to us following your recent stay with us. Although it does not always make for pleasant hearing I am always pleased to receive guests’ constructive feedback, such as yours, for without this we would not be able to improve our product and service in the areas that matter most to our guests. Being the Operations Manager I relish this opportunity to learn more about the operation from the guests experience and I am grateful that you have taken the time to offer this to me.

With regard to your comments about our Car Parking tariff I would like to inform you that this is something that I review regularly and make sure we are always in line with the other hotels in Bristol City Centre.

I would also like to thank you for bringing the issues you had with your bedroom to my attention the Property Manager has personally looked into these.

The Night Manager has asked me to inform you that he has fully taken on board your comments.

Finally I would like to thank you for your kind words about our team here at Hilton Garden Inn, Bristol City Centre.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abergavenny, United Kingdom
Level Contributor
209 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 513 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

I have stayed at this hotel a few times when it was the City Inn and the Mint now it is part of the Hilton Group and the good news is that they have managed to combine the best features with the backing of a large chain. Each room has an iMac system and free WiFi that all works well.We have needed a Hilton in the City for a long time. You can park your car at or by the hotel and discover the sights of Bristol. The rooms are small but well planned and modern. The restaurant is better than than you find in most hotels and many locals dine here. The excellent "City" staff are still here and they make you really welcome. The Garden Inn is a great addition to the many hotels in Bristol.
The only down side is that room rates have gone up.

Room Tip: Book on Hilton.com for the best prices.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us, I am so glad to hear you feel we have only improved after becoming a Hilton Garden Inn. I have passed your comments on to the team here and they are over the moon with them.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 26 June 2012

This Garden Inn is well located, great value, clean and modern...

Stayed one night whilst in Bristol meeting old friends.

Great service from the staff (some of the so called full hiltons should learn from them).

I macs in the rooms add a level of fun and modernity to the rooms, and the bathrooms are well designed with good quality showers !

My only gripe is its a shame they have none of the trimmings of the city Hiltons like the Exec lounges etc... Compared to a lot of the older places Hilton has this is a cut above.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us, and your kind words about our team. I have passed your comments on to the team and they were very happy with them.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire UK
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 25 June 2012

This hotel is clean and modern and in a great location for walking to lots of Bristol centre attrractions. Receptionists and breakfast staff were friendly, polite and helpful. The breakfast was good and, pleasingly, included in the price of the room!

The bed was really comfy. We like a really cool room in a hotel (hotels tend to be overheated and stuffy) so when we arrived we immediately put the air con on. It didn't seem to work, and - like on many occasions, we thought it wouldn't work. We reported it to reception, without holding out much hope of anything being done (bitter experience!) but when we came back to our room later that evening, the air con had been fixed and the room was lovely and cool.

Highly recommend.

Room Tip: Go high as the hotel is on a busy road.
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Waytooslow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us, I am sorry to hear the air con was not working when you arrived.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Wales
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 25 June 2012

I stayed for 1 night with my boyfriend on a room only basis for £65 on a Saturday night.
We arrived around 3pm and had trouble parking and had to use the pay and display carpark opposite the hotel which was a little annoying as we picked this hotel for hotel carparking but it transpires it turned out cheaper than the hotel carpark!
Check in was a little slow due to larger groups of men checking in but when we did it was quick and swift.
The room was lovely. Good size and very modern finishes. Good technology available too - couldn't believe sky sports was available at no extra charge on the TV - never experienced it in a hotel before for free.
Bathroom toilietries were good - mouthwash included too. Towels and linen were fine and lovely power shower. Fair size and very clean.
The hotel isn't as close as I thought it was to the city centre - about 10-20 minute walk depending on how far you want to venture into Bristol but when you've got heels on it's a taxi job!
No complaints about noise and checkout was again fuss free.
Would definately stay again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SmileyBlondieGirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 July 2012
Thank you for taking the time to feedback following your stay with us, I am glad to hear you enjoyed the I Mac TV.

We look forward to welcoming you back to the Hilton Garden Inn Bristol City Centre.

Chia Gaddess
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bristol
#5 Luxury Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Superbreak UK, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Garden Inn Bristol City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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