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“Really, really good.”

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Hilton Garden Inn Bristol City Centre
Ranked #7 of 39 Hotels in Bristol
Certificate of Excellence
Reviewed 22 March 2014

... But for the parking. If there was better parking I'd give it five. The receptionists were very friendly and treated people excellently - can only imagine that's because most of the hotel residents are on business trips. It's clearly a business orientated hotel, with everything so crisp and straight edged, as well as Apple Macs in the rooms, but it was perfect for a one night stop in Bristol to go to a friend's engagement do. Excellent value for money with a Dinner special, and food was very good too, although the younger restaurant staff weren't quite as on the ball as the reception, and lit all the candles around us but missed our table, even though we were one of two tables that were occupied. Also, got some sort of rose sparkling wine, not prosecco as issued on menu, however the more mature gentleman serving us quickly turned the service around in here and was both discreet and attentive so we'll forgive that especially as it was such good value. The room was compact but so light and comfortable that it more than made up for it. An excellent nights sleep followed by a very understanding gentleman at reception accepting a morning request for a late check out and breakfast due to the engagement party induced hangover. Skilful staff, excellent location, pleasant decor - made it about ten times more romantic than the supposedly romantic Double Tree Cadbury house. We would return.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Lowri_Bennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 24 March 2014

Dear Lowri_Bennett,

Thank you for taking the time to complete a review of your stay with us in November at the Hilton Garden Inn Bristol City Centre.

I am delighted you enjoyed you stay with us and my team were professional and attentive, and were able to assist with a challenge in our City Cafe.

I look forward to welcoming you back on your next stay in the Bristol area..

Kind Regards,

Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,165 - 1,171 of 2,202 reviews

Reviewed 21 March 2014

Excellent hotel and ideal for city centre or waterfront. Very ffriendly staff and great facilities. Room was a good size and was immaculately presented. The iMac instead of a TV was a great touch and looked very smart. All in all a very pleasant experience.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Trevor_L_Dorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 27 March 2014

Dear Trevor_L_Dorset,

Thank you for taking the time to complete a review of your stay with us.

I am delighted you were able to avail of a one of our offers and found the hotel to be clean and the team so friendly during your time with us.

I look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

This hotel is ideally situated in the heart of Bristol and close to Shops pubs clubs and restaurants.
The hotel is modern clean and trendy.the rooms are also modern and trendy but on the small side,so is the bathroom.In fact we found the bathroom very cramped but functional,its very awkward getting in and out of the shower because the sink is in the way so if your on the large side you may have problems.The Dinner and Breakfast package we had was worth every penny especially the Breakfasts 10/10 and the free internet was good.
Thought the £10 for overnight parking was a bit steep,why should you pay for parking when your patronising the hotel,however we would stay here again

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank MARKEITH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 25 March 2014

Dear MARKEITH69,

Thank you for taking the time to complete a review of your stay with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor.

I am delighted to see that your stay with us was enjoyable and you made use of our City Cafe during your time. I note your comments regarding the car parking charges at the hotel and can assure you that we regularly review pricing in all elements of the business to ensure they are competitive and providing our guests with the best value for money.

I look forward to welcoming you back on your next stay in the Bristol area.

Kind Regards,

Kevin Byrnes
General Manager

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Reviewed 18 March 2014

I stayed at this hotel last Summer for one night. The room was modern and very clean but quite small. The hotel is conveniently located half way between the train station and the city centre. I would definitely stay here again.

  • Stayed: July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Niamh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 19 March 2014

Dear nmcmcm,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted you found the location and offering to be to your liking and I look forward to welcoming you back in the near future.

Kind Regards,
Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Very conveniently situated close to train station for access to Bath, Cheltenham Cardiff etc and also a short walk into Bristol City centre. Staff were pleasant and helpful . Rooms small but serviceable and immaculately clean . We stayed for 3 nights and breakfast was included. Breakfast was a choice of fruit yoghurt breads cereals cold meats eggs and cooked buffet. The hotel was very busy due to a horse racing and rugby contingent but staff coped really well.

Stayed: March 2014, travelled with friends
Thank Mandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 19 March 2014

Dear Mandy J,

Thank you for taking the time to complete a review of you recent stay with us at the Hilton Garden Inn Bristol City Centre. I am delighted to read that you enjoyed your stay with us so much and you found the bedrooms to be so clean and the food offering to be all you required.

I look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager

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Reviewed 17 March 2014 via mobile

Took my grandma & younger sister for afternoon as a late Christmas present.

The food was divine. They even threw in a glass of wine as I didn't drink tea.

Don't be put off by the front of the hotel which needs some work done.

Service was fab!

Thoroughly recommend.

Stayed: February 2014
Thank SussexFairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 18 March 2014

Dear SussexFairy,

Thank you for taking the time to complete a review of your recent dining experience with us at the Hilton Garden Inn, in our City Cafe. I am delighted the team made your experience special and I hope you chose to dine with us again on your next visit to the area.

I note your comments regarding the exterior of the building and I would be grateful if you could provide further information in regards to enhancements we can make as the hotel was completely refurbished two years ago and we are always interested in our guests comments and feedback.

I look forward to hearing from you further,

Kind Regards,

Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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Reviewed 15 March 2014

We have stayed here several times and find it very convenient and of a high, consistent standard.
You know exactly what you are going to get. All rooms are the same, with a decent size and well equipped.

Breakfast was good too. My only criticism is that all the fruit is tinned and in syrup. For a big international chain and with healthy food so important these days, this is not really acceptable.
Toaster has been problematic a few times.
Overall very good.

Stayed: March 2014, travelled as a couple
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 17 March 2014

Dear Alex G,

Thank you for taking the time to review your stay with us in the Hilton Garden Inn Bristol City Centre. I am delighted to see that overall your stay with us was above your expectations and I have noted your comments regarding our fruit salad offering for breakfast. Hilton use a range of suppliers and standards to ensure the offering is of a consistent and quality standard and at no point use tinned fruit products in our range of fruit for the buffets.

I look forward to welcoming you back on your next stay in the area and should you require any further assistance, please do not hesitate to contact me.

Kind Regards,
Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Bristol
#5 Romantic Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range: £65 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Official Description (provided by the hotel):
Hilton Garden Inn Bristol City Centre is situated in the modern business district. We’re five minutes from Temple Meads Station with regular trains to London, Cardiff and Bath. Our contemporary hotel is ideally located for exploring all the city and West Country have to offer. Bristol’s popular shopping quarter, Cabot Circus, is just five minutes away. The vibrant nightlife of Bristol Harbourside is a short walk through Temple Gardens. A relaxing day at Bath Spa is just a 10-minute train ride away. Experience views of Temple Gardens and the ruins of the 17th Century Temple Church from some of our stylish guest rooms. Relax and unwind in Recess, our new space where you can eat, drink and meet day to night. We offer amenities such as on-site parking, 24-hour business center, complimentary WiFi, plus a 42-inch TV and Herman Miller desk chair in every guest room. Maintain your workout routine in the fitness room and stock up on snacks at the on-site Pavilion Pantry®. ... more   less 
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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