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“Fab hotel” 5 of 5 bubbles
Review of Hilton Garden Inn Bristol City Centre

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Hilton Garden Inn Bristol City Centre
Ranked #8 of 37 Hotels in Bristol
Certificate of Excellence
1 review
“Fab hotel”
5 of 5 bubbles Reviewed 3 April 2014

Nothing bad to report everything was just as it should be absolutely fine. Great breakfast,service extremely good. We had a lovely time in Bristol meeting up with family members, this hotel was the icing on the cake.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 475marcelleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 6 April 2014
Dear 475marcelleb,

Thank you for taking the time to provide feedback on your recent stay with us at the Hilton Garden Inn, Bristol City Centre.

I am delighted to see you enjoyed your stay so thoroughly, and thank you for your kind comments on the hotel and team. Ensuring we provide our guests with the best service is what we pride ourselves on.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,004 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (325)
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English first
Plymouth, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

The check in process to this hotel was really easy, we went up to our room almost straight away. The room itself was really nice and clean, with really comfortable, soft pillows!
The breakfast in the morning was great (They had their own waffle maker!) and the staff were really helpful and friendly.
Would definitely stay here again.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Poxley07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 3 April 2014
Dear Poxley07 ,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to see that you found the hotel and the team to be to your liking and that you will stay with us again on your next viist to the Bristol area.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 April 2014

This hotel is quite possibly the best hotel we have ever stayed in, in terms of room facilitues, cleanliness and the overall service provided this was all excellent. the Imac in the room was thge highlight, closely followed by the excellent Bed and shower facilities. Would definitely recommend.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 6 April 2014
Dear Andrew B,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre during your time in the area. I am delighted to read you found the hotel to meet your needs and the team to be so friendly.

I look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, England
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

We booked in advance, for six of us friends to stay here to help celebrate Hubby's 50th birthday for the weekend. The hotel was nice enough, we did manage to find a parking space outside, and there was a pleasant welcome from the staff.

Our room was pleasant enough, the bed was comfy, and it was certainly clean. We did have the usual problem of hubby and I both drink tea and not coffee ,and so the tea bags and milk soon vanished after the first cup - and when hubby went down to reception to request more they said they had no milk and sent him back up with some milk in a cup - which was better than nothing but not ideal!

We ate our meal in the hotel restaurant on the first evening we stayed, the service was good, the meal was good, but I thought it was on the pricey side for what it was. A quick round of drinks at the bar, three pints, a vodka, a glass of wine and a lemonade cost £30 which was an ouch!

Breakfast was nice, I think it was my bad luck that as I went to get food from the buffet it was running out and about to be replaced, and that happened both mornings we were there. It would be nice if it could be replaced just before it actually ran out . . .

Just across the park behind the hotel was a lovely little old pub that is well worth the stroll across the park.

The hotel is not too far a walk from town and the Harbourside.

The six of us enjoyed it, and would stay there again if we go back to Bristol. It's a shame there was no recognition that it was a celebration of hubby's birthday - I know they don't have to, but when I stayed at a Hilton around my 50th they left me some celebration chocolate in the room with a Happy Birthday message - it was just a nice gesture that would have been nice if this Hilton had done it too.

To sum it up, comfy bed, decent breakfast, clean, heating that worked, and a great little pub a few minutes walk away. Yes, this ticked the necessary boxes.

Room Tip: We were on the 5th floor and I enjoyed the views.
See more room tips
  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 2 April 2014
Dear Julie D,

Thank you for taking the time to complete such a comprehensive review of your stay with us at the Hilton Garden Inn Bristol City Centre. I am delighted to see that you stay was an enjoyable experience and we can look forward to welcoming you back on your next stay in the area.

I have noted your comments regarding aspects of service and amenities and will ensure these are passed along to the relevant Departmental Heads to review and make adjustments where necessary.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 31 March 2014

Good place for small business meetings with excellent quality accommodation. Rooms compact but very well appointed and the location extremely convenient in central Bristol less than 10 minute walk from Bristol Temple Meads rail station. Staff were very helpful and early check ins can be arranged.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 607jand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 2 April 2014
Dear 607jand,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read that you found the team so helpful and the accommodation to be of excellent quality. I look forward to welcoming you back on your next stay in the Bristol area.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 30 March 2014 via mobile

Loved the wonderful staff at this hotel. Couldn't have asked for better service. Did not like the smaller than average room size and detested the bed. Mattress was so hard, it had no give in it at all, because it was hard legs kept sliding off. Hips felt bruised all the next day. Pillows were also too high and uncomfortable on our necks. We had no sleep and given the driving we were doing, this was not appreciated. Bathroom was also very jammed and small. Wifi was great and onsite parking a bonus though we had to pay £10 for it, which stinks. Restaurant staff were friendly and helpful but seriously if you want a good sleep I would recommend looking elsewhere.

Stayed March 2014, travelled on business
Helpful?
1 Thank Eden X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 31 March 2014
Dear Eden X,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am disappointed to read that you found our beds to be hard and the pillows to be uncomfortable. The hotel was refurbished fully two years ago and the mattresses were replaced at this point with Hilton Serta Mattresses. As the mattresses are relatively new we do try to accommodate for all our guests needs and should you stay in one of our hotels in the future please contact the team and advise them of your concerns and they will assist in ensuring steps are taken to make the bed more comfortable and replace the pillows.

I am delighted you found the team in City Cafe to be so helpful.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

We stayed in Hilton Garden Inn last week for the musical in Bristol Hippodrome. We spent lovely two days in amazing atmosphere. Nice, quiet hotel, with clean and comfortable rooms. Big advantage of having an Imac with free internet access, so you can watch movies or browse the internet in the evening. Bar food ok, portions were not huge, however meal in the restaurant was beautiful, as well as service. We were treated with great attitude. Especially lady called Grazyna (Grace) made our evening so special. We had to leave very early next morning and she was so kind to arrange early breakfast for us which was lovely. Full of fruits and nice sandwiches and muffins. Her service was exceptional and I could see the passion in it. I would love to go back there again. Thank you very much for everything. We will definitely come back soon.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KingaWielgolinska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 31 March 2014
Dear KingaWielgolinska,

Thank you for taking the time to provide feedback on your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to see Grace provided such excellent service and made your stay truly special. I will ensure she is recognised for this and I look forward to welcoming you back in the near future.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Bristol
#5 Romantic Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Hilton EMEA, Priceline and Superbreak UK so you can book your Hilton Garden Inn Bristol City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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