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“Best Breakfast ever” 4 of 5 bubbles
Review of Hilton Garden Inn Bristol City Centre

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Hilton Garden Inn Bristol City Centre
Ranked #9 of 37 Hotels in Bristol
Certificate of Excellence
Hereford, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Best Breakfast ever”
4 of 5 bubbles Reviewed 10 April 2014

Great location, 5 mins walk from Temple Meads station. Best breakfast ever had in a hotel. Room far too hot and air conditioning was noisy and ineffective. One of the lifts did not work. Very helpful reception staff but all heavily accented so sometimes difficult to understand. £2.50 for tiny bowl of peanuts in bar. Overall though, very good.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Claire T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 11 April 2014
Dear Claire T,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read you found our team to be so helpful and the breakfast to be the best ever.

I note your comments regarding the lifts and the air-conditioning in the room and can advise that both services are maintained regularly and should there be any problem such as one of our lifts not working correctly we would arrange for this to be back in service as soon as possible.

I hope to welcome you back on your next stay in the area.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,001 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

Since my last stay things have gone downhill and that personal touch seems to have been lost as a result of too much of a business focus rather than a customer focus. As with most things, its the little things that make a big difference and these seem to have been lost.

Part of this is probably due to a significant change of staff at all levels within the hotel. In addition prices have gone up which now means that it is no longer the value for money offering that it was before

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Indivisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 10 April 2014
Dear Indivisor,

Thank you for taking the time to review your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am disappointed you feel since your last stay the hotels focus has shifted and would appreciate any feedback regarding which particular aspects of our service that has changed so we can address this immediately. We continually work with our partners who stay regularly with us to ensure they receive consistent service and I am sorry you feel this has slipped.

I would be delighted to discuss the matter further and please feel free to contact me directly.

Kind Regards,
Kevin Byrnes
General Manager
kevin.byrnes@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swansea, United Kingdom
1 review
4 of 5 bubbles Reviewed 9 April 2014

ideal city break hotel,clean and modern with a good bar if a bit expensive for food and drink,break is buffet style with good quality and decent coffee,hotel is 5 minutes walk from the centre of bristol one side is on a busy main road the other overlooking a park so do as for the park side when booking

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 11 April 2014
Dear Andrew E,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted you found the hotel to be to your liking. I trust you enjoyed your time in the Bristol area and hope you choose to stay with us on your next visit.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 8 April 2014 via mobile

Was a comfy welcoming hotel with a great location breakfast was good as always but few things that let it down was lack of a bath in the room, the room was very cramped and also very hot! The air con was useless but after complaining the next morning I was told it wasn't on so my fault really for not complaining the evening before. But overall a good hotel

Stayed April 2014, travelled on business
Helpful?
Thank li8m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 10 April 2014
Dear li8m,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am deligthed to see you enjoyed your stay with us and look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Our second stay at this hotel and it won't be our last. Ideally placed for temple meads for a day trip to bath at a third of the cost of the bath Hilton. Short walk to Cabot and the waterfront. Staff were very friendly and helpful. Room was fine but noisy at the front of the hotel would get a park view next time.

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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Startrekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 10 April 2014
Dear Startrekers,

Thank you for taking the time to review your stay with us at the Hilton Garden Inn Bristol City Centre. I am delighted to see you found the hotel to be to your liking and the team to be particularly friendly in addition to our location suiting your needs.

I look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, Wales, United Kingdom
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 7 April 2014 via mobile

Stayed overnight , welcome good but hard to understand the guy on reception.Room clean and tidy though could have been bigger,
Breakfast in morning was the disappointment we wereshown to a table that already been allocated to a group of 4 guys , so they ended up squashed on a table for 2.we were told that someone would be around with teas and coffee in end we got ourselves, plus toast was to be done your self after saying that would be brought to table Good selection of hot breakfast food but ran out fast and not quick to replace, the scrambled eggs were powder ones that tasted awfull.so a big inprovement needed here.
Finally carpark, getting out proved difficult as given a piece of paper which in end hubby had to go back inside and a receptionist came to let us out.please review this as very frustrating.
Overall would we stay at this hotel again, No dont think so, we been to the Hilton Gatwick and could not fault them there.so Bristol Gardens up your game???


Stayed April 2014, travelled as a couple
Helpful?
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 April 2014
Dear Julie L,

Thank you for taking the time to provide feedback on your recent stay at the Hilton Garden Inn Bristol City Centre. I am sorry to learn your stay was not as you would have expected and the service in our food and beverage outlets let us down. I will ensure the Head Chef and Food & Beverage Manager are made aware of the comments and work to provide better service in the future with a focus on replenishing the buffet and the organisation of busy weekend breakfasts.
The hotel, in line with all other Hilton's does not use powdered eggs for our self-service breakfast buffet and I am disappointed you felt this was the case and also for the confusion relating to toast being prepared for you and not self-service from the buffet as with the other items.

Once again thank you for your feedback,

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KENT
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 7 April 2014

We booked here as a group booking for a hen do. The bride to be was promised a suite however when we got there her room was the same as everyone elses and when we complained to reception we were told that they don't have suites. One of our rooms was also not ready at Check in time which was annoying. The rooms were a good size and had everything you need but it was SO hot and the air con actually just circulated the warm air. All of the other rooms were exactly the same and this actually meant that I had a terrible nights sleep due to the heat. The carpet was also dirty and had hair all over it which was unpleasant. Definitely wouldn't stay here again and wouldn't recommend it to anyone.

  • Stayed April 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LJS_1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin_byrnes1, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 8 April 2014
Dear goody2shoes2k,

Thank you for taking the time to review your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am disappointed to read that you found your stay to be below your expectations and contrary to many of our guests experiences at the hotel. I am unaware who would have advised the hotel has suites as this is not a feature we advertise of offer in our property though without the details of how you made the reservation I would be unable to look into how this advice was provided to you.

The air conditioning system in the hotel was replaced with the refurbishment of the hotel just over two years ago and is in working condition. Increased heat or cold temperatures will result in the system taking slightly longer to reach the desired temperature though I am sorry to hear this had a negative impact on your stay.

Thank you for your comments once again.

Kind Regards,

Kevin Byrnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Bristol
#5 Romantic Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Reservation Options:
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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