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Hilton Garden Inn Bristol City Centre
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Reviews (2,307)
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Reviewed 2 September 2014

Hilton Gardens, is a very modern Hotel right in the middle of Bristol, its bedrooms are clean well appointed with every thing you need for a good nights sleep, it seems to be popular with all male and female groups, being very close to the city centre. Breakfast was lovely sat out side on the terrace, car parking is limited but there is a public park just over the road, free for hotel guess overnight, would recommend this hotel.

Stayed: August 2014, travelled with friends
Thank crockedSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 3 September 2014

Dear crockedSomerset,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read that you found our hotel to be to your liking and our rooms to be so friendly which is extremely important to us.

Whilst we are delighted with the star rating given, to assist us in becoming even better I would be interested to find out how we could have achieved a 5 star rating from you.

I look forward to hearing from you and welcoming you back on your next stay in the Bristol area.

Kind Regards,

Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Stayed in a couple for one night on Saturday night. Hotel was full, a number of hen and stag groups were staying, but these didm't spoil our stay. We had a room at the end of a corridor which may have avoided passing traffic overnight. We also had a room on the back of the hotel, I think they refer to it as a "garden view" and we found this to be very quiet. We may have got this due to our HHonors Gold status which was recognised through the free breakfast. We did have to surrender the 750 points we would've earned but I'd rather the breakfast which is valued at £15 per person. Wouldn't have paid this for the breakfast, but it was very nice to have it (cooked English breakfast). Rooms are well appointed with Apple Mac used as the TV. Connected to JBL speaker system which you can play music through when getting ready for a night out. Shower pressure a bit poor, but ok for a one night stay. Air conditioning in the room was ok. Didn't manage to get it properly cold, but it wasn't as hot last weekend so we were comfortable.
Rooms are small, but ok for 2 people. We had friends round for pre-night out drinks and it was a bit cosy with 4 people in.
Car parking space is limited and expensive at £12 for 24 hours. We went for it, but there are little alternative choices. Left the car in the car park on the Sunday to walk to Cabot Circus and utilise the full 24 hours.
Through no fault of the hotel, BOTH lifts were out of order. I saw some elderly residents struggling down the stairs on Sunday morning. We are young, fit and healthy and were thankful for our level 1 room.
Would recommend staying at the HGI Bristol City Centre. A Clean, tidy, well priced hotel for the facilities.

Room Tip: Ask for a garden view room on the back of the hotel
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Russell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 2 September 2014

Dear Russell E,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

It is important our guests continue to share their experiences with us to allow us understand better what areas of our business are meeting our guests needs and those which require review and retraining.

I look forward to welcoming you back again on your next stay in the Bristol area.

Kind Regards,

Kevin Byrnes
General Manager

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Reviewed 1 September 2014

The hotel is in a good location, handy for the train station and a short walk to the city. We travelled as part of an organised coach trip. Our evening meal was fairly standard fare and not as good as breakfast which was well stocked with good quality sausages and bacon. There was an adequate choice of fruit, cereals and pastries.
Unfortunately, neither lift was working from Saturday evening and still wasn't working when we left on Sunday afternoon. Being on the third floor and having an elderly relative (83) with me made things very difficult. Staff on reception did apologise when I raised it with them but no help was offered regarding luggage etc.

Room Tip: Rooms at the back are quiet.
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gillian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 2 September 2014

Dear Gillian J,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read that you found your stay with us to be to your liking and I will ensure your comments about the food are passed to the Head Chef for review.

I am sorry the two lifts were out of service during your stay and can assure you this is not something that occurs on a regular basis, on this occasion a guest forced the door on one lift causing it to go out of service, whilst the other lift had not been turned on yet as installation of this new machine was only completed on the Saturday. This was put in service by Sunday afternoon with the second lift repaired by Monday evening.

Once again, thank you for your comments and we look forward to welcoming you back on your next stay in the area.

Kind Regards,

Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

This is a relatively new hotel very close to the Bristol Temple Meads station. If you go out by the side entrance, just walk to the big round-about and take the major road on the right which lands you at the entrance of the hotel.
Very friendly and helpful staff. Rooms are clean (although somewhat on the smaller side) and housekeeping does a VERY good job. Rooms have an Apple Mac that serves as TV as well as computer. Breakfast had quite a few choices and dinner was also good.

Definitely will stay here again if I visit Bristol.

Room Tip: Try to get a room facing the park. It is very quiet.
  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank profshanku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 2 September 2014

Dear profshanku,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read that you found your stay with us to be to your liking and our team to be so friendly. I will ensure your comments regarding our rooms be very clean are passed to my head housekeeper.

Once again, thank you for your comments and we look forward to welcoming you back on your next stay in the area.

Kind Regards,

Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

We chose this hotel for it's location, self/guest/coin laundry facility and onsite self parking.

The room was clean, albeit very small - however for 2 nights and the price it was just fine. The greeting at reception was excellent, and we were well looked after during our stay.

The food in the restaurant was ok, but not great. We chose not to eat there on the second night and a we found an Italian place a short walk through the park opposite the hotel, it was great.

Breakfast was ok, some cooked to order items were available, we enjoyed those.

Room Tip: Our room faced the street, although the triple glazing made it quiet. From the map on the back of the door, all rooms appeared the same size. I would avoid a room close to the lift, the music in the lift area was a little loud.
Stayed: August 2014, travelled as a couple
Thank Austral1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 2 September 2014

Dear Austral1a,

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre.

I am delighted to read you found the hotel to be to your liking and were able to make use of the onsite guest self-service laundry in addition to the regular laundry service found in other hotels, which is unique to the Hilton Garden Inn brand making it the ideal base for short or long stays.

Once again, thank you for you kind comments,

Kevin Byrnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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