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“Perfectly OK”

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Hilton Garden Inn Bristol City Centre
Ranked #8 of 38 Hotels in Bristol
Certificate of Excellence
Wotton-under-Edge, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Perfectly OK”
Reviewed 21 June 2007

Booked six rooms for a stag do in Bristol, although I live in Bristol, several friends were travelling over, so I stayed over as well. Rooms were some of the cheapest we could find in Bristol, and they were fantastic. Great showers, clean rooms, a good english breakfast included. Ticked all the right boxes and would throughly recommend it.

  • Stayed June 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BristolHound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Plymouth, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 June 2007

As a business traveller I spend most of the week in various hotels around the country. Some large chains and many independents. We chose this hotel for a weekend family break based upon competitive pricing and it's apparently good reviews, a sort of busman’s holiday if you like.

The rooms are a modern contemporary design, clean and well serviced. The room sizes and in particular the shower room are very small compared to those of most hotel chains, the layout being a little unconventional. The wardrobe is in a far corner which makes access difficult and there is nowhere to land and unpack a case, except either the cluttered floor of the crisp white duvet. If you have two cases you will be falling over them constantly. The promised champagne upon arrival did not materialise. This is included in the 'Lazy Sundays' package.

The bar is functional but its design is not welcoming. Whilst attempting to be cutting edge contemporary, and yes it is very smart, all ambience is lost. There were twenty or so people in the bar and we still had a long wait for a barman to appear. After the small party at the bar decided to move on, the floor of the whole bar area was mopped down around us whilst we sat and watched at 5pm, even though they clearly left no mess. We spent our beer tokens elsewhere.

Breakfast was disappointing. Most disappointing was the cost. With the Lazy Sundays package, there is no breakfast, only a buffet lunch, and incredibly breakfast is charged extra. Presumably we late risers don't expect to eat.

After speaking with the Manager it would appear that something different is on offer to the weekday business clients which is odd. During the weekends the food is buffet style. There was no toast on offer; it is cooked on request and badly at that. Slightly warmed and soggy bread is not toast, I prefer to toast my own, and several guests complained. The entire full English menu was dried up and the serving implements confused and messy. Scrambled eggs cooked with cream were peculiar and very spicy sausages are not to many people’s taste either, it would seem. The restaurant manager was receptive to comments but didn't actually offer to put right any of the issues raised which was a missed opportunity. Instead I was referred to front of house again.

Now, the most annoying part of having to complain is when none of the staff even know the contents of their own package deals.
Three people, two managers and front of house do not know the pricing structure at all. A follow up phone call during the week to the duty manager confirmed this; again, they clearly have no idea what they are selling.

We took a 'Lazy Sundays' upgrade (£110) at a cost of £45 over a standard room only rate of £65. B&B was being charged at £69.

Now, here is the anomaly.
With this package there is no included breakfast only a buffet Sunday lunch which retails at £18.50 per head (£37 /couple)
So, in effect you are paying £8 more for this 'deal' than if you booked a room only and lunch separately.
Bizarre? Yes, even the staff thought so.

Apparently you can have breakfast instead of the lunch but as this is clearly valued at £4 per head why on earth would you do this? No breakfast is going to cost you £18.50 per head, so it's simply ludicrous to suggest this as an option.

Personally, having a checkout time of 2.5hrs later, a tiny box of cheap chocolates and a glass of champagne (even if it had arrived) would not encourage me to pay the extra £8.

I can’t wait for next week where myself, and my daily business, return the known quality and no nonsense approach of the Intercontinental Hotel group (Holiday Inn). Not always perfect, but at least they do try.

  • Liked — Nothing in particular
  • Disliked — The complete lack of staff knowledge
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Plutonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 4 June 2007

I recently spent two nights in Bristol - my first night was at the City Inn. Overall, it was a very nice hotel. The staff at reception was quite friendly and helpful. My room was a good size, very clean. The bed was very comfortable! The only downfall of the room was the size of the bathroom - it was very small. However, it was still nice enough, just a bit difficult to move around in the bathroom. The hotel offers FREE wireless internet! I wish all hotels did this! They also have a nice service - a library of cds and dvds to use in the stereos and dvd players in the guest rooms. I didn't use this service, so I can't describe it from personal experience, but sounds like a nice idea from what they told me at reception. The location was good - a short walk from Temple Meads train station (about 5 or 7 minutes). However, one problem is that there really isn't much directly around the hotel in terms of restaurants, banks, etc. You really have to walk into town for most of that, which is about a 15 minute walk, I believe. Not too bad, but a bit of an inconvenience. The food at the restaurant and through room service was a bit expensive, especially compared with the other 4 star hotel I stayed at for my second night in Bristol. Overall, a very nice hotel, and I would say you couldn't really go wrong with it. However, I did prefer the hotel I stayed at the second night... it was the same price for a bigger room and bathroom, and breakfast included (it was not included at City Inn).

  • Stayed June 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank tarebearky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petersfield, United Kingdom
Level Contributor
352 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 550 helpful votes
Reviewed 30 May 2007

Just back from a 1-night weekend stay at the City inn Bristol. Although we don't know Bristol well, we were able to find the hotel very easily in the car and parking was no problem (be aware they've just introduced a £7.50 /24 hour charge, whereas it used to be free).

Our room on the top floor looked out over the main road but I have to say the soundproofing was great, no exterior noise at all in the room. We loved the modern decor, very much our taste and the furnishings were all clean and stylish. Nice, spotlessly clean bathroom with power shower. Bed very comfortable maybe a bit soft for some people though.

As we were going to a concert at the Academy we decided to eat in the City Cafe bar at 6pm (main restaurant not open until 7pm). We were the first customers to order food that evening and the chef had just arrived so it took some time for the food to come, but the waitress kept us informed and the food was fantastic when it came, way beyond what you might normally expect in a bar. Reasonable prices too.

We asked for a late check-out in advance and this was no problem at all. Breakfast sent up to the room was of a good standard apart from a few minor errors on the order.

Overall a very relaxing experience and a thoroughly professional set-up. We would stay here again any time.

  • Liked — Stylish, comfortable rooms
  • Disliked — Nothing
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
Helpful?
3 Thank Gordon2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 May 2007

Location – Near temple Meads & opposite the new Rivergate Development incorporating Bristol & West. RBS etc. The hotel faces a very busy road but backs on to a churchyard – so select your bedroom with care.

Parking – Tight car park to the front & side – get there as soon after 5pm as you can or may not get a space.

The building – Very modern – air con to rooms.

Reception & Public areas – Very smart & fresh

The rooms – Ask for one at the back overlooking the church – if not available then on the front high up is best. Rooms just upgraded so most things are new – very comfy bed – flat screen telly, DVD player; most channels on the TV are free

The bathroom – Single shower booth enough space for toilet bag – in all well designed



Food – Very good value in the restaurant – the fixed price menu is interesting combining different tastes – mango ice cream with smoked salmon – sounds terrible but really worked as did the black pepper ice cream. The fixed menu is under £20 so you cannot complain


Staff – Very professional, friendly – especially in the restaurant


Over all – Really good hotel as is there branch in Birmingham – book early for a good price.

Tip – If using express check out make sure you get the exit code for the car park on check in otherwise you will need to queue to get it in the morning.

  • Stayed May 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank cricklewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2007

lovely, clean and modern. When we arrived we were pleasantly surprised by the ariy reception and modern dining area. Unfortunately we asked for a non smoking room but the room we got had definitley had someone smoking in it before we arrived. The hotel moved us without problem. We had a lovely room with a view over the city. They are small rooms but as we were out every day it didnt matter. The hotel is 5 minutes walk from the river which is great for access to all the bars and restaurants - this will be even better when the no smoking rule is brought in in the summer.
the hotel staff were friendly and helpful and the breakfast was great. Full fry-up or continental buffet - or both (as my husband had). Definitely a great place to stay if you are in Bristol for the weekend.

  • Liked — the cleanliness and the location
  • Disliked — small room
  • Stayed March 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ChelleandDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hereford
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2007

friend booked group of us in for hen night - had to lie saying we were on work night out to get us in as they would not accept hen nights - even though we were no trouble. check in very quick, hotel clean & bright, new. twin room great space, bathroom great facilities in room great, for one night. in great location right nr city, cheap taxi ride home after night out. parking not so great, very small car park, but we managed to squeeze in (just). didnt eat at hotel prices appearred bit much for one night away.
would stay there again.

  • Liked — location
  • Disliked — price food
  • Stayed March 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lily-hfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Bristol
#5 Romantic Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Official Description (provided by the hotel):
Hilton Garden Inn Bristol City Centre is situated in the modern business district. We’re five minutes from Temple Meads Station with regular trains to London, Cardiff and Bath. Our contemporary hotel is ideally located for exploring all the city and West Country have to offer. Bristol’s popular shopping quarter, Cabot Circus, is just five minutes away. The vibrant nightlife of Bristol Harbourside is a short walk through Temple Gardens. A relaxing day at Bath Spa is just a 10-minute train ride away. Experience views of Temple Gardens and the ruins of the 17th Century Temple Church from some of our stylish guest rooms. Relax and unwind in Recess, our new space where you can eat, drink and meet day to night. We offer amenities such as on-site parking, 24-hour business center, complimentary WiFi, plus a 42-inch TV and Herman Miller desk chair in every guest room. Maintain your workout routine in the fitness room and stock up on snacks at the on-site Pavilion Pantry®. ... more   less 
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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