We had a family gathering on the matthew today, it rained the whole time and there was not much shelter. We had agreed to a cream tea and the staff prepared scones and cakes and put them on a table in the rain, when we started eating it we were told off because apparently it wasn’t ready yet. I showed an interest in the boat itself but the crew were not keen to explain anything about it. I asked if we were allowed below deck and was told I could if I wanted to, nobody showed me the way and the hatch that I could see was covered by netting and didn’t seem to be accessible for passengers. We pottered around the harbour with no explanation of where we were going and then moored up on the harbour wall, the smokers among us wanted to step off for a cigarette but were held captive until the end of the “journey”(i use the term journey loosely). I feel like we spent more time tied to the harbour wall than we spent moving. Someone asked for a cup of tea before the cream tea was ready and were denied it rudely. One person asked for a second cup of tea and were respoded to by a crew member in an unpleasant way. Anyone caught rolling a cigarette for after the boat ride was reminded multiple times by multiple crew members that smoking...We had a family gathering on the matthew today, it rained the whole time and there was not much shelter. We had agreed to a cream tea and the staff prepared scones and cakes and put them on a table in the rain, when we started eating it we were told off because apparently it wasn’t ready yet.

I showed an interest in the boat itself but the crew were not keen to explain anything about it. I asked if we were allowed below deck and was told I could if I wanted to, nobody showed me the way and the hatch that I could see was covered by netting and didn’t seem to be accessible for passengers.

We pottered around the harbour with no explanation of where we were going and then moored up on the harbour wall, the smokers among us wanted to step off for a cigarette but were held captive until the end of the “journey”(i use the term journey loosely). I feel like we spent more time tied to the harbour wall than we spent moving.

Someone asked for a cup of tea before the cream tea was ready and were denied it rudely. One person asked for a second cup of tea and were respoded to by a crew member in an unpleasant way.

Anyone caught rolling a cigarette for after the boat ride was reminded multiple times by multiple crew members that smoking was not permitted on board.

Safety briefing- not really much of one at all.

Nobody pointed out where the toilet was.

There was a lack of seating, it was painful watching my grandmother in her eighties being expected to perch on part of the boat because it was the only dry place for her to sit.

Absolutely shameful, could have been better if the crew were more friendly.More