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“Great rooms but lack of attention to detail”
Review of The Wellington

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The Wellington
Ranked #8 of 53 Bristol B&B and Inns
Certificate of Excellence
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great rooms but lack of attention to detail”
Reviewed 26 August 2013

We stayed here on a Saturday night when visiting friends in Bristol. Upon arrival, there is no sign to say where guests need to check in; the sullen barmaid didn't seem to be that interested when we asked but eventually we found a friendly man who would check us in. It seemed that the main focus of the establishment is the pub. We were asked to fill out a form of our details, which would have just been left on the table for anyone to look at while we were taken to our room had we not put it away on a shelf ourselves.

The room itself was splendidly decorated and very stylish and roomy. Unfortunately, a lack of attention to detail was evident e.g. no soap/hand wash in the bathroom and several hairs and dirty stains around the bath. Also, we had asked on the internet booking for the twin room to have double occupancy, which we assumed would mean that the twin beds would be put together (as it mentions on late rooms' description). As this hadn't been done, we therefore moved the beds ourselves and found several toe nail clippings in the carpet!

It was unclear from the website and the information available in the room whether breakfast was included in the rate - it became clear it wasn't but this should really be made evident in the website description as an additional £15 wasn't what we were expecting to pay (and one of the breakfast meals we had was just toast). Breakfast (which was tasty) was eaten in the main pub, to the sound of a generator hum - it would have been nice to have some music on to disguise this. Both morning staff were extremely friendly and helpful though.

Some improvements required before The Wellington can be worth paying £104 for (depending on what you have for breakfast).

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bearz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 1 November 2013
Hi bearz77,

First off I would like to apologise for such a delay in our response to your post & also that you only had a three star experience with us, as you will have seen we often sit amongst the 5's & 4's.

As general manager I have recently taken over The Wellington and all of your comments have been noted and addressed with some degree of shock. Many of the points you make, in particular to the hotel seem most unlike our team. However I have relayed and discussed all areas of concern to ensure even further that our systems are robust & disappointments like these do not happen again.

If you do consider staying with us again I would very much like to address your enquiry personally so I can ensure a comfortable visit.

Yours Sincerely

James
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187 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
heanor
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2013

Wonderful place to stay. Stayed for one night , could have stayed longer. Friendly staff , fab room with a good bathroom. Great pub with good beer. Went for the football this was an ideal place to stay

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 5 September 2013
Hi Paula B,

What a compliment, "could have stayed longer" :) Thank you, the rooms are lovely aren't they, and thanks for mentioning our fab staff too!

Kind regards,

James & team
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2013

Stayed in The Wellington after a work event in Bristol. The location was great, close enough to the city centre that it was only a short and cheap taxi ride away, yet far enough out that you weren't woken by traffic noise. The service was excellent and very personal - really felt that they cared. The room was great, nice and airy. For the bargainous price this stay was perfect and I couldn't have asked for better. Really nice cup of coffee in the morning when I was feeling worse for wear. Also, check out the huge shower cubicles!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SadieVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 5 September 2013
Hi SadieVee,

Sounds like you enjoyed your stay... So glad to hear, and thanks for posting your review!

I'm just tucking into a cup of the lovely coffee now :)

Hope to see you again in the near future.

Kind regards,

James & team
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Birmingham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2013

Great pub in good location, very friendly staff, good gastro pub food and great selection of real ales. Nice breakfast in the morning. Room clean and modern with a fantastic shower, will stay again when in Bristol area. Overall a pleasant experience.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tooheys44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 5 September 2013
Hi tooheys44,

Thanks for your review, glad to hear you enjoyed your stay & we'll look forward to seeing you in the future.

Kind regards,

James & team
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Glyfada, Greece
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 June 2013

To go into the rooms to let, you go into the pub, there is someone always available for the guests though, but it is uncomfortable and it is not clear when you book it, and then there are the stairs narrow and it is wrong if you carry luggage. And last but not least no closet to hang you clothes in, only wall mounted hangers. The rooms were clean and neat, the wifi works only in the pub.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 2 June 2013
Hi JaneAthens,

I am so sorry to hear you were not satisfied with your stay. The hotel rooms were refurbished to a high standard only a year ago. We feel they are absolutely amazing and are fully equipped for todays traveller. Beds are to a very high standard, flat screen, large showers, baths in some rooms and freshly ground coffee awaits in every room.

Wi-fi has been playing up I am sorry to say however we are in the process of upgrading our telecoms. I will keep you all posted!

Please do get in contact to let us know when you stayed and to give anymore feedback, what were the staff like? Did you eat with us or use our garden?

We do hope you'd consider staying with us again.... Just call ahead to discuss any additional needs.

Kind regards,

James & team
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2013

Room was great ,en-suite was even better with great food and service, just like being at home, all you need after a long day at work.a great atmosphere all round.Would recommended for short breaks or long stays as staff were very helpful.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cgdupuy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 11 May 2013
Hi Cgdupuy35,

Thanks for your review, sounds like a good all round successful visit. Hope to see you again soon.

Kind regards,

James & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 May 2013 via mobile

Having eaten here a couple of time on previous visits to Bristol we chose to book an overnight stay this week when work took us both back to the area. The room we had was newly redecorated, fantastic shower in the bathroom! Bed was very comfortable and room was cosy. The only down side was the stairs to the top floor was very steep, not an issue for us but may be if you had mobility issues, although the staff did offer help with bags on arrival. We ate in the pub, service was friendly, staff couldn't have been more helpful and food was great! All in all a good choice, great price at £79 for the room. We will stay again!

Stayed May 2013, travelled on business
Helpful?
1 Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WellingtonBris, Manager at The Wellington, responded to this review, 11 May 2013
Hi S T,

Thank you so much for reviewing us and what a great review it was. The hotel rooms as you point out are incredible. I think most are pleasantly surprised when showed to their room. Head chef Will takes great pride in his kitchen & freshly prepared food, and out front our staff are encouraged to be the best they can.

Breaking news which I'm happy to be able to share on your review..... We will hopefully be investing in the decor of the pub & restaurant this year which we're all very excited about! I can't divulge too much but it should dramatically enhance the already fantastic character of this site.... Watch this space.

Kind regards,

James & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Wellington

Property: The Wellington
Address: Gloucester Road | Horfield, Bristol BS7 8UR, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 53 B&Bs / Inns in Bristol
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Wellington 4*
Number of rooms: 8
Reservation Options:
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