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“Great evening out - at a cost though!”

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Hotel du Vin & Bistro
Ranked #4 of 39 Hotels in Bristol
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 November 2011

We hadn't been to the Hotel du Vin for some years, but went there for a special family dinner. Overall the dinner was very good, but I do have a few reservations. The waiting area/bar area has been designed by somebody who clearly doesn't every use the sofas and tables him/herself. The sofas are very deep, extremely low and the back is angled in such a way that you feel yourself almost lying backwards unless you steal all the cushions and prop yourself up. The table just in front of you is actually a sort of box, which means your feet/toes have nowhere to go, and as a consequence of both sofa and box table, it is actually a very uncomfortable seating area. Designed for maximum visual effect and minimal comfort I'm afraid.

Dining room was lovely, suitably shabby/chic, with a mix of tables (shapes/sizes/colour) and chairs. The acoustics are not brilliant, which can make the room a little noisy if there are parties at other tables, but that's not anybody's fault and didn't really detract from our enjoyment.

Food was superb - lovely scallops (though not enough for my liking) and superb ribeye steak, which completely made me change my mind about ribeye steak! :-)

Lovely desert too, and excellent wines to complement all courses. Lovely evening was had!

  • Stayed: November 2011, travelled with friends
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Thank MissMieke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,057 - 1,063 of 1,242 reviews

Reviewed 4 November 2011

I stayed here last week on my own. Staff were very welcoming and I found nothing to disappoint. The rooms as always are well appointed and comfortable and the food very good. the chef has apparently just returned from a stint at the Priory in Bath and restaurant experience overall was good. The wine waiter was very attentive. Parking is always a bit of an issue here as they only have a few spaces outside the hotel and the bedroom I had could have done with a decent reading light but otherwise a very enjoyable stay.

  • Stayed: October 2011, travelled solo
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Thank SarahPDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

My partner and I stayed at the Hotel Du Vin as a treat at the start of a weeks holiday. Hotel Du Vin never disappoints! We got a great deal and had a standard room (small but really comfy, with a spectacular bathroom) including a two course meal and bottle of wine in the restaurant for only £150. Food was fantastic, all the staff were really helpful and friendly. Great location a short walk to the centre and waterfront.

  • Stayed: October 2011, travelled as a couple
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Thank LichfieldDizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

I stayed here with my gf for her birthday treat...and what a treat it was for both of us!!

It's a beautiful old building with various alcoves and quiet spots to hang out, not that you would need to spend any time outside your room or the characterful restaurant.

The service is generally excellent, the rooms are all a little different, but all amazing - very spacious, beautifully designed, very well specced and with one of the biggest, comfiest beds we've ever had the luxury of lounging around in.
Then there are the bathrooms - again, very spacious with a lovely big bath, luxurious walk-in, monsoon shower and lovely, fluffy towels and robes.

Eating in the restaurant is also not a cheap affair, but the food is devine - they even perfectly fulfilled my request to add a birthday touch to dessert by adding a candle and a message written in ice cream! - and the wine list (the main attraction of the Hotel du Vin, unsurprisingly) is phenomenal (20-odd pages long!) - the somelier is also on hand to help.

The only negative I found was the fact it's set right in the centre of town - perfect for touristing around, but the views aren't great and parking is very difficult. But if you want a real, relaxing treat, where you're going to make the most of the accommodation itself, stay here!

Room Tip: Ask for a room not facing the front to avoid traffic noise
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  • Stayed: January 2011, travelled as a couple
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1  Thank Tamion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2011

The greeting by two new starting receptionists lacked professionalism however the visit did nothing but improve. Initially being placed at the front of the hotel we were rightly concerned about city noise and were helpfully moved to a rear facing room. The signature bathrooms didn't disappoint with free standing bath and monsoon shower. The DB&B rate was great value and proved to be very good with a great selection of well cooked dishes finished with a fine cheese board. After a great nights sleep we had a fine relaxed waitress served breakfast. Parking could be tricky although we used the 6 free spaces at the front of the hotel, late arrivals may not of had that luxury.

  • Stayed: September 2011, travelled with family
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2  Thank Baz118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2011

I would have loved to give this a higher rating but the service in the restaurant was SO bad, which coupled with very mediocre food made our whole stay slightly disappointing.

Firstly, when we arrived to check in, we spoke to three reception staff before they could action our request to extend our stay for one night. OK I suppose (the initial two didn't speak enough English to understand us), but not great.

The room was absolutely gorgeous and lives up to the images on the web and the receptionist who showed us to our room was perfectly gracious.

The bathroom is absolutely lovely, the room size fantastic in a hotel, beautifully decorated and highly recommended.

Location is also good (20 mins walk to Clifton Village, 10 mins to College Green, 10 mins to the waterfront and 10 mins to Cabot Square shopping centre) but be aware that if you turn right out of the hotel to go up towards College Green, you have to walk past a lot of lively pubs/nightclubs which is quite intimidating on a Saturday night!

Hotel therefore is lovely and highly recommended as a great alternative hotel experience rather than the usual standard decor.

What really lets it down is the restaurant (which I now see there are reviews on Tripadvisor for the bistro alone). If I had read these reviews before staying, I would have eaten elsewhere as it seems as if ours was not an unusual experience.

The bistro looks lovely and as others have said, the bar area is also lovely for a drink before sitting at your table (you need to book). The bar is horribly understaffed and we were waiting for 30 mins for a drink (admittedly the poor barman had about 20 cocktails to mix all of a sudden), but surely at peak times (5.30 pm on a Friday night), there should be more staff available?

There were a number of staff walking through the bar, none of whom even acknowledged the waiting customers.

We were shown through to the restaurant and asked if we wanted water and bread (bread is charged at £2.50 per basket), and 20 minutes later, the same waitress came over and asked us the same question again!

I could go on: staff not speaking enough English to understand our order, ordering Burger instead of Boullabaise, £44 bottle of wine being spilled down the glass upon serving, Boullabaise nothing more than seafood served in a creamy sauce and delivered on a cold plate, our breakfast order of tea and toast being missed every morning as the bistro is also the venue for breakfast, again lack of staff, missing toast and tea being delivered to the table next door to us as the waitress wasn't even looking etc

Suffice it to say, the bistro and the staff really let the hotel down. I have no problem with students being waitresses, but when your wine list is as extensive as it is, surely there should be somebody over 25 who can address your wine wishes when a bottle of Fleurie is £44? If you set yourself up to be a Bistro with expensive dishes and expensive wines, it would also follow that at least one of the waitresses in the room is a professional - none of them were other than the hotel manager who was great but who was also on duty everywhere else in the hotel at the same time!

If it hadn't been for the bistro experience, I would have given this 5* but the hotel is seriously let down by the bar (extremely arrogant bar waiter, again under 25!) and bistro staff.

Next time I would go to one of the Marriotts (great location) and pay significantly less for the room albeit a lesser room.

Room Tip: Ask for a room at the back as the front overlooks the busy road.
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  • Stayed: October 2011, travelled on business
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3  Thank Timgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

We came here for one night after our wedding. We had married in a beautiful, rustic country house and this was in many ways the opposite luxury hotel experience. We went from faded grandeur to modern delight in one night! We had the duplex suite, and very much appreciated the huge TV, extensive room service menu and classy stand alone bath. The whole place exuded sexiness, though we were holed up there to recover from our wedding and reminisce, so mainly made use of the huge, comfortable bed for TV watching purposes! The only downside is that we had to wait over an hour for our room to be ready, even though we arrived there at the correct appointed check in time. Having said that, they had provided a bottle of champagne and a card as a treat in the room, so we still felt a bit special.

  • Stayed: July 2011, travelled as a couple
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1  Thank Vegas_Colada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin & Bistro

Address: The Sugar House Narrow Lewins Mead | Narrow Lewins Mead, Bristol BS1 2NU, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Bristol
#3 Luxury Hotel in Bristol
#3 Romantic Hotel in Bristol
#3 Family Hotel in Bristol
#4 Business Hotel in Bristol
Price Range: £116 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin & Bistro 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Du Vin And Bistro
Hotel Du Vin Bristol

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