Having stayed and eaten at various Hotels du Vin since their inception, I feel well placed to comment on our latest stay just prior to Christmas. I wish to reserve my more scathing comments for the poor service in the restaurant. Here they have staff who appear almost wilful in their determination not to listen to you and as a result your meal proceeds with less than satisfactory smoothness. We are not a demanding couple but expect that simple requests are adhered to especially when explained clearly. During some of our over long waits between courses or interludes when they were attempting to put a wrong right we became fascinated at what attracted one particular and I think senior member of staff to the restaurant reception computer terminal. He spent an inordinate amount of time there until at last I twigged that his mobile phone was down the side of the computer and messages were being received and sent discreetly but at the cost of service to the clients. A complaint about various mishaps to the female manager at the time received an apology but no more.
The hotel side maintains reasonable rooms but while once they were unusual, avant garde even, today they have lost their cutting edge as many in the industry have caught up and are offering similar but fresher accommodation. I cannot help but feel that Robin Hutson and Gerard Bassett, the original founders of Hotel du Vin would be disappointed at this particular outpost. More effort needed, perhaps by different staff!
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- Also Known As:
- Hotel Du Vin And Bistro
- Hotel Du Vin Bristol