We have stayed in this hotel a number of times in the past, and loved it. The building is great, the staff are helpful and friendly, the rooms comfy and luxurious - if a bit dark and sometimes too hot - and the food in the restaurant is good too. We especially like the provision of the coffee machine in the room. However, although this last visit was the same in every way as the above, a treasured item went missing from my room. It was not the kind of item one would normally think to lock in the safe. My complaint was dealt with by the assistant housekeeping manager, and although she telephoned me twice, as promised, and assured me the room had been searched twice, the item was not found. She denied it could have been taken by any of the staff, which was I suppose what I would have expected her to say. However the fact remains that something I treasured was taken from my room, and I can only assume someone who had access to the room was responsible. We will not therefore be returning to the Hotel du Vin in Bristol.
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- Also Known As:
- Hotel Du Vin And Bistro
- Hotel Du Vin Bristol