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“Lovely Stay”

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Hotel du Vin & Bistro
Ranked #4 of 38 Hotels in Bristol
Certificate of Excellence
GreenLeadersGold level
harrogate
Level 4 Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Lovely Stay”
Reviewed 22 June 2014 via mobile

We stayed for one night at this lovely hotel and thoroughly enjoyed it. We were lucky to get parking outside. Unlike some reviewers we found the staff to be pleasant and helpful without exception. The room was fab and much better than a standard in some other Du Vin hotels. We didn't use the restaurant choosing to eat from the bar menu instead. We sat outside to eat and had a great evening. We have stayed in a number of Hotel Du Vin's and this is one of the best.

Stayed June 2014, travelled as a couple
Helpful?
Thank TommoHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 2 July 2014
Thank you so much for taking the time to post such a lovely review. We are delighted you enjoyed your stay and hope we can welcome you back to Bristol soon.
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1,200 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Devizes, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

We stayed on Friday 13th June for a treat for my boyfriends birthday, we stayed in the Harvey's room and we could not fault our stay.. The room Was fantastic a long with the food and staff, we arrived to find two dog beds and bowls for our dogs which made us feel even more welcome.
We cannot wait to stay again.
Only one thing could improve things and that would be free parking at the hotel as we had to park across the road and charged over £20 however the hotel did provide a 25% discount.
Many thanks to all staff who made our stay perfect!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Millen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for such lovely feedback. We are delighted you enjoyed your stay and hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 14 June 2014

We had the Friday night special - dinner b&b - which was £250 including wine, food limited to the very short prix fixie. But what a dreary place and with undirected staff seemingly more interested in each other than the customers. The bathrooms are fabulous (at least in the Laroche studio we had) but the gloomy interiors are showing signs of wear and the courtyard wouldn't disgrace a run down pub - how much is a lick of paint, some plants and staff willing to tidy round? Beds are comfortable but very low so won't suit over 40s and, as another reviewer mentioned, the pillows are so thin you could spit through them. At dinner we had service of a kind from 5 different staff, none of whom seemed to have a great grasp of English. Despite this seeming abundance of staff they all managed to leave the restaurant unattended for long periods - we waited ages at the end of the meal with no one there and decided to go back to our room only to be chased by a member of staff to sign our bill. Breakfast was similar with no one around at 9:00, so after politely waiting for 5min we seated ourselves. The waitress eventually appeared (just what are they all up to back there and is there any management?) and when we asked for brown toast she immediately brought us a basket of mixed brown/white cold toast that had obviously been sitting about. At dinner the beef I had was fatty and chewy and I mentioned this at dinner and check out but no one was interested. House wine by the carafe works out at about £22/bottle, expensive for plonk. Check out was farcical with the receptionist unable to explain the how the bill was arrived at and inviting me to look at her computer screen to try and figure it out. In the end I just paid to get out of the place though she did e mail me later with an explanation of sorts. Radisson Blu at the other end of the street would be a much better bet!

Room Tip: Avoid overlooking busy, noisy street
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CMickell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for taking the time to give us feedback on your recent stay. I was very disappointed to read your comments and would like to assure you that they will be addressed with our team immediately to ensure we maintain the high level of service expected of Hotel du Vin. Should you wish to discuss any of your comments further, please do contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 June 2014 via mobile

I wanted to like this hotel, but unfortunately would not recommend it.

The location is on a main road, opposite a building site. The windows are well glazed so street noise wasn't a problem, but when Bristol has so many beautiful, quiet streets it's a shame not to be staying on one of them.

We stayed in the Courvoisier suite which was large and spacious, although very dark. The dark, airline lounge style carpet didn't help. The bed was large and very comfortable, but pillows were too thin. The bathroom was huge, with a wonderful rain shower. However the wooden toilet seat was chipped and the paint on it was flaking. A minor complaint, but at £220 a night it shouldn't be like that.

The main issue, however, was noise. We could hear the bass from a bar upstairs until 23.30. I appreciate it was Saturday night and that's not particularly late, but this is a hotel and you are primarily there to sleep. In addition, in the morning the radio from upstairs was clearly audible from 07.30 - on a Sunday morning. Don't know if it was coming from a room or a hotel facility, but it wasn't great.

When you're charging rates like this your rooms need to be suitably sound proofed that you can't hear the function rooms at any time in the evening, or radios playing first thing in the morning. People are there to sleep, and an early night or a lie in should be possible.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tomauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for taking the time to give us feedback on your recent stay, and sincere apologies that you found your room too noisy. We take your comments on-board and will address them with our maintenance team. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 June 2014

We love the Hotel Du Vin chain - it's a great model and almost everyone you speak to has something very positive to say about their trips to Henley or York or.... But, on our second trip to The Bristol branch (less than a year after the first and one that we likewise raved to friends about) there was something despondent and lacking in the customer service. Everything became a bit of a chore - whether it was checking in, getting attention to order our breakfast in the morning (25 minutes and not two but three requests later an unapologetic "authorised" breakfast order recipient turned up at our table), asking about parking or simply getting mistakes taken off the deceptively written end bill. What a shame! We still love your bathrooms with those stand alone tubs and huge shower heads lined up, as well as your delicious restaurant, and the sommelier has never let us down, but the main staff could learn some charm and manners to bring the hotel back to our high first impressions.

Room Tip: Upgrade to Dom Perignon - fabulous room
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richmond2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for your feedback. I was very disappointed to read your comments and would value the opportunity to discuss them further should you wish to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2014

if your a regular visitor to Hotel du Vin then you may find service bit blunt here( we had a few minor problems to which the manager replied "departmental heads have been informed").

Try and avoid staying in the rooms at the front of the hotel due to proximity of major city centre ring road and birds chirping on trees outside, early morning deliveries

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank kevin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for taking the time to review your last visit. We were vert disappointed to read your comments as it certainly does not reflect Hotel du Vin standards. I would be delighted to discuss your comments further if you would like to contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014

We went for afternoon tea at Hotel Duvin, which was brilliant. Service was very good, a few of our party arrived late, but it was no trouble. We were served teas while we waited and were provided with top up the ought out our afternoon.
The lovely selection of finger sandwiches and cake were delicious and very well presented. Atmosphere was brilliant and the waiting staff were polite and friendly.
All in all a very good afternoon & at £14.50 was the best value cream tea we've had in a wonderful setting, highly recommended.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rugbygirls26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine J, General Manager at Hotel du Vin & Bistro, responded to this review, 20 June 2014
Thank you for your lovely feedback. We are delighted you enjoyed your afternoon tea and we hope to see you again at Hotel du Vin soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel du Vin & Bistro

Property: Hotel du Vin & Bistro
Address: The Sugar House Narrow Lewins Mead | Narrow Lewins Mead, Bristol BS1 2NU, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Bristol
#3 Luxury Hotel in Bristol
#3 Family Hotel in Bristol
#3 Romantic Hotel in Bristol
#4 Business Hotel in Bristol
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel du Vin & Bistro 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Du Vin And Bistro
Hotel Du Vin Bristol

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