Oh so nearly great. My wife and I stayed at Hotel Du Vin for our first wedding anniversary and pushed the boat out by booking the Veuve Clicquot suite - it’s a duplex with twin baths as its key feature. Overall this is a lovely hotel, but could have been even better with a little attention to detail. First the good points…the restaurant and bar were excellent. The waiting staff were very attentive and the food was wonderful. We thoroughly enjoyed dinner and breakfast during our one night stay. The location is ideal for all the sights and attractions of central Bristol. We were within easy walking distance of the main shopping centres, bars and visitor attractions.
Now, on to the rest. On first impressions that hotel was an impressive conversion of an old warehouse. However, moments after checking in we experienced our first ‘oh no’ moment. While we were being shown to our room we had to wait for five minutes while the breakfast trays from the night before were unloaded from the floor of the lift – bearing in mind we arrived at 2.30pm. Surely a ‘luxury’ hotel can afford a trolley?!
Two weeks before our booking we ordered a bottle of champagne to be in the room on our arrival. We received an email to confirm our request and ask when we were arriving. All very good. However, on entering our room, there was no bottle and two hours later there was still no bottle. If you have any special requests phone the hotel to double check!
The suite itself was very nearly as expected from looking at the photos on the web site. Very spacious, comfortable bed, wide screen TV, en-suite to the bedroom area and twin baths and monsoon shower above. However, there were a few niggling issues. The extractor fan was of standard domestic size, which clearly wasn’t large enough to cope with two baths and a shower, and none of the windows opened. There were patches of damp on the walls and ceiling as a result. The second issue we had with the room was a small window above the bed that had no curtains. There were holes in the wall above it where there had been a rail in the past, but not now. Luckily we spotted this before we went to bed and used some of the large scatter cushions to cover the window, which meant we weren’t woken by the sun at 6am in the morning. What we were woken by was the fire alarm test at 9am. The staff gave us no warning of this so we were jumping out of the bed and pulling on our clothes before we realised there was no need to panic.
Now probably the smallest yet possibly biggest issue with the room was…wait for it…bubble bath. Believe it or not, a suite that’s main selling point was the twin baths did not come with a complimentary bottle of bubble bath. What’s more when phoning reception to ask if any was available the continental lady who picked up the phone was clearly not familiar with the concept of bubble bath! Hence a quick walk out round the corner to the Tesco Express where we also got a bottle of Moet making a saving of at least £60 on the hotel wine list. In other words they lost out on selling us an expensive bottle of Champagne for the sake of a £1 bottle of bubble bath. We returned to the hotel and asked for a bucket of ice, which only arrived 40 minutes later after another call to reception.
In summary, a good hotel - could be great with a little more attention to detail.
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- Also Known As:
- Hotel Du Vin And Bistro
- Hotel Du Vin Bristol