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“Could be perfect with just a little more effort from the staff”

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Hotel du Vin & Bistro
Ranked #5 of 38 Hotels in Bristol
Certificate of Excellence
GreenLeadersGold level
London
Level Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Could be perfect with just a little more effort from the staff”
Reviewed 8 September 2009

The welcome was anything but - the girl on reception needs a lesson in making people FEEL welcome. A smile would help. The room in the eaves was so tiny that I bashed my leg on the bedside table everytime I walked in the room. But, in contrast, the bathroom was huge! The remote for the TV didn't work - irritating and showed a lack of attention to detail. The barman had no idea what I meant when I asked for a 'Macallan' - one of the most popular malt whiskys. And finally service at breakfast was efficient but lukewarm on the friendly front. Overall, it felt like the staff were less than happy in their work. Perhaps it's not a happy boat. And, by the way, the NCP overnight parking costs £12.50, but only if you ask for them to stamp your ticket for a discount - they don't ask if you need a stamp - I only knew because I happened to spot a notice. Again - just a little more effort could make this a great little hotel.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliceCristal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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English first
Bristol
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2009

I booked this as a treat for my partner's birthday. They were offering a Summer Promotion on their website and when I rang the central booking number they said it wasn't available in Bristol, but I then rang the hotel itself and they were able to offer a deal, a bit more than advertise on the website, but still a good deal. So I would recommend ringing the hotel direct and not the national number.

We were impressed with the hotel overall although there were a few issues which has prevented me putting five stars.

The positives were:
* Fantastic restaurant which caters well for vegetarians and meat eaters alike.
* Excellent service in restaurant.
* Luxurious bathroom which is bigger than many hotel rooms I've stayed in!
* Easy access to Bristol city centre, e.g. Hippodrome and Waterfront.
* A beautiful building.

Downsides however where:
* The bedside lamps were very dusty
* The paintwork in our room (Taylor) was a bit tatty
* It was quite noisy at night as there seemed to be a lorry delivering near by.
* One of the receptionists (think she was french), was not too friendly. (Although the other man was lovely).
* There is no car park but they did have money off the nearest ncp, but I was not informed this either on the website or when booking, so would have used this facility if i'd known.

These are quite minor things I know, but when you're paying a lot for a 4* treat you do expect everything to be perfect.

However the icing on the cake which made the visit was having breakfast the next day and in walks Bill Bailey, followed by Nick Knowles! So it's obviously where the stars hang out.
Overall a lovely hotel and fantastic restaurant.

Stayed August 2009, travelled as a couple
Helpful?
1 Thank Dodotravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
1 review
Reviewed 3 August 2009

Oh so nearly great. My wife and I stayed at Hotel Du Vin for our first wedding anniversary and pushed the boat out by booking the Veuve Clicquot suite - it’s a duplex with twin baths as its key feature. Overall this is a lovely hotel, but could have been even better with a little attention to detail. First the good points…the restaurant and bar were excellent. The waiting staff were very attentive and the food was wonderful. We thoroughly enjoyed dinner and breakfast during our one night stay. The location is ideal for all the sights and attractions of central Bristol. We were within easy walking distance of the main shopping centres, bars and visitor attractions.

Now, on to the rest. On first impressions that hotel was an impressive conversion of an old warehouse. However, moments after checking in we experienced our first ‘oh no’ moment. While we were being shown to our room we had to wait for five minutes while the breakfast trays from the night before were unloaded from the floor of the lift – bearing in mind we arrived at 2.30pm. Surely a ‘luxury’ hotel can afford a trolley?!

Two weeks before our booking we ordered a bottle of champagne to be in the room on our arrival. We received an email to confirm our request and ask when we were arriving. All very good. However, on entering our room, there was no bottle and two hours later there was still no bottle. If you have any special requests phone the hotel to double check!

The suite itself was very nearly as expected from looking at the photos on the web site. Very spacious, comfortable bed, wide screen TV, en-suite to the bedroom area and twin baths and monsoon shower above. However, there were a few niggling issues. The extractor fan was of standard domestic size, which clearly wasn’t large enough to cope with two baths and a shower, and none of the windows opened. There were patches of damp on the walls and ceiling as a result. The second issue we had with the room was a small window above the bed that had no curtains. There were holes in the wall above it where there had been a rail in the past, but not now. Luckily we spotted this before we went to bed and used some of the large scatter cushions to cover the window, which meant we weren’t woken by the sun at 6am in the morning. What we were woken by was the fire alarm test at 9am. The staff gave us no warning of this so we were jumping out of the bed and pulling on our clothes before we realised there was no need to panic.

Now probably the smallest yet possibly biggest issue with the room was…wait for it…bubble bath. Believe it or not, a suite that’s main selling point was the twin baths did not come with a complimentary bottle of bubble bath. What’s more when phoning reception to ask if any was available the continental lady who picked up the phone was clearly not familiar with the concept of bubble bath! Hence a quick walk out round the corner to the Tesco Express where we also got a bottle of Moet making a saving of at least £60 on the hotel wine list. In other words they lost out on selling us an expensive bottle of Champagne for the sake of a £1 bottle of bubble bath. We returned to the hotel and asked for a bucket of ice, which only arrived 40 minutes later after another call to reception.

In summary, a good hotel - could be great with a little more attention to detail.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thehallssouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 August 2009

Lovely little hotel. Room was clean and modern with fab bathroom. Main room had huge bed with sky sports (always a nice extra).

Fantastic bar with sofa's and mood lighting plus an extensive wine and beer list. Restaurant was superb both for dinner and breakfast.

I would definitley go back!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2009

This hotel is a very nice place to stay - apart from wine and salad.
Given the chains name I would have expected them to serve a £40 bottle of Pouilly Fumé at a temperature that was not cold but not icy.

The effort however it took to ensure that the wine we had bought was not left in an ice bucket at the other end of the room was nothing compared with the distain the restaurant manager treated our suggestion that possibly the white wine was being served too cold.
The temperature of the tomatoes in the salad was however a crime against French culinary tradition.
This left a little bit of an impression that the hotel gets away with providing luxury measured in monetary value rather than real excellence.
Saying that in general the staff were great and the rooms lovely.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEO_of_a_SME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 July 2009

We stayed there for one night on our way to Glastonbury. The rooms are excellent with plenty of individual character. The beds were soooooo comfortable and the shower was great. The staff were very helpful and more than accomodating. They allowed us to store some of our bags until we returned from the festival - this was much appreciated and is reflective of the style of service in the hotel. We would love to stay again and would highly recomend this to anyone visiting Bristol.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ptdublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 May 2009

Stayed here in the Rosemount room, overall good accomodation apart from the aroma of stale urine in the bathroom, possibly related to the cracks in the tiled floor around the toilet pan.Parking is no longer possible in the car park only a few spaces availabled for residents.This place,particulary pre smoking ban had a great atmosphere in the bar and was well thought of and we had loads of great nights here.
The bar has gone rapidly downhill,they offer table service or standard sitting at bar service, don't sit at a at a table if you are thirsty, several bar staff simply hang around the bar and appeared reluctant to take drinks orders from just about anyone seated.
Meal - We are far from hard-up but requested a jug of tap water and not bottled - (it's not about the cash, more about the principle - they still insisted on plonking a bottle of water on the table which we asked to be replaced with tap water.This resulted in the bottle being rudely swiped from the table and no jug of tap water until another several requests.
Our starters were put down in front of us as we were sitting at the table and the promised free bottle of wine was in fact a carafe of "red wine" that tasted like no other red wine I have ever tasted.
The food was below average in comparison to my dozen or so visits to various HDV around the country.
Not a disaster but far from the service and quality I have come to expect from HDV.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTraveller68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin & Bistro

Property: Hotel du Vin & Bistro
Address: The Sugar House Narrow Lewins Mead | Narrow Lewins Mead, Bristol BS1 2NU, England
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Bristol
#3 Romantic Hotel in Bristol
#3 Luxury Hotel in Bristol
#3 Family Hotel in Bristol
#4 Business Hotel in Bristol
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel du Vin & Bistro 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Du Vin And Bistro
Hotel Du Vin Bristol

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