Stayed here for a conference. Upon arrival my card would not work and unbeknown to me my identity had been stolen and accounts had been cleared out. I paid cash for the first night as it was late and attended conference the next day. My partner who was in the room received seven telephone calls telling him he had to leave, I found this out at the end of day 1 of conference. As I was unable to get my cards to work I again paid cash and stayed a second night checking out the next morning. Reception staff where rude and unhelpful talking about me in their mother tongue whilst I was stood at reception. The room was hot and air con did not work. I have never been so embarrassed in my life and the customer service was appalling. There are plenty of other Hotels in Bristol and I can only speak as I find. I will ensure we never hold a conference here again.
- Official Description (provided by the hotel):
- This 4 star hotel is in the heart of Bristol centre ideal for both the leisure and business traveller with FREE WIFI throughout the hotel. Its just a short stroll from Bristol Temple Meads Railway station and also offers on-site payable car parking for up to 140 vehicles the perfect location. Shopping, bars, restaurants, night clubs and the majority of the city's attractions are all within easy reach by foot. The hotel offers event space over seven rooms for up to 200 people. Take time to relax in the comfortable bar & restaurant where you can sip your favourite tipple and enjoy casual dining. For the health conscious, In Balance offers a well equipped gym with a sauna and steam room. Bristol Airport is a short drive away in a Taxi or alternatively, jump on the Airport Express Bus which stops right outside the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Bristol Centre Hotel Bristol
- Accor Bristol Centre
- Bristol Novotel