We've stayed with Premier before and have always appreciated the good sized rooms which have been clean and comfortable. Added to the helpfulness of the staff and decent onsite eating it has been a winning combination but this one did not match up to the usual high standard (still better than many I could name though). On arrival we had the usual friendly reception but found that the room had not been fully serviced with no soap in the dispenser, a smelly shower curtain, burnt out lightbulb and TV that defaulted onto a dubious adult dating channel. All sorted promptly by staff once reported. There is a service access to the pub at the rear right under the bedroom windows so drivers sit there with their engines running on cold mornings - not good at 6.45am and not helped by the speed hump adding to the noise. The heating system was having problems and would not stay on and the water pressure to the shower head was weak. Rather ironically the hot water at the basin was bordering on dangerously hot. These are not housekeeping matters so not reported at the time but later. Finally, the Wessex Flyer. Breakfast was good with helpful and attentive staff but shuts at 9am - not helpful if you are there on a break as opposed to work. Dinner was another matter entirely, it could have been a different restaurant. Meals were advertised from 12 noon to 6.30pm but on arrival at 5.45 we were told nothing could be ordered before 6pm. Much of the eating area was marked out as reserved but with no diners apparent. The best meal we had was average and the others very poor. I had a glass of beer which was virtually flat and my partner found something stuck to the bottom of her glass (inside) as she drained it - Yeuk! Did not bother making a scene as staff did not really seem on top of things so just paid (less 1 drink) and left. MacDonalds looked classy in comparison....
We will use Premier again as we guess this is a one off but someone needs to sort out some of the problems at Bristol South and remind dinner staff in Table Table what they are supposed to be doing. Regret having to moan about a brand we have come to respect over the last few years.
- Official Description (provided by the hotel):
- Everybody needs good neighbours. And, with three restaurants, a cinema, adventure playground, Olympic swimming pool and sports facilities all within 10 minutes of the Premier Inn Hotel Bristol South, we've certainly got lucky. But venture beyond your doorstep and there's lots more to see and do. Take a dip beneath the stars in Bath or rock-out with the stars in Bristol. Drift away at the Harbour Festival or lift off at the Balloon Fiesta. And, when you're back on dry land, relax in our tasty restaurant, spacious rooms and extra-comfy beds. Important info Please note that this Premier Inn does not have a lift. Guests requiring an easily accessible room please contact the hotel direct. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. This Premier Inn does not have air conditioning. Please note, there can be noise disturbance due to the location of this Premier Inn. Directions From City Centre take A37 to Wells and Shepton Mallet. Turn right onto A4174. Hotel is at 3rd set of traffic lights on the left. Next to the Wessex Flyer Brewers Fayre. Transport and local information: Bristol International Airport 7 miles Bristol Temple Meads Train Station 3 miles Bristol Zoo ... more less
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- Also Known As:
- Premier Inn Bristol South Hotel Bristol