Lovely hotel and nice big bedrooms. Fridge didn't work, this was a common complaint from a number of other guests regarding their fridges in their rooms. Stayed Fri for 2 nights, left Sunday morning, last afetrnoon I realsied I left an expensive item of clothing in the hotel and imemdiately phoned them, gave room number, described the clothing and the location I left it in the bedroom, got told they couldnt do anything at that point abut would pass it onto hosuekeeping and they would phone me Monday, gave mobile number. Monday heard nothing - made another call and got an apology and told somebody would call me, Tuesday - nothing. Wednesday I phoned again and gived another apology but spoke to hosuekeeping who told me nothing was left in the room but would double check the room and phone me back on Thursday, guess what? Thats right, heard nothing! This could have been sorted out on Sunday when I realised I left the item and they could have checked then but got fobbed off and given broken promises. Need to work on their customer services otehrwise they will lose customers, I certainly wont be back.
- Official Description (provided by the hotel):
- Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more less
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- Also Known As:
- Mercure Holland House Bristol Hotel Bristol
- Mercure Holland Hotel Bristol
- Accor Holland Hotel Bristol