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“Below average for the price”

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Mercure Bristol Holland House Hotel & Spa
Ranked #24 of 39 Hotels in Bristol
Reviewed 16 October 2008

My port of call in Bristol used to be the Hotel du Vin, but following a disappointing stay there on my last visit (check out the review) this time I opted for the Holland House. I mainly chose this hotel because it is just around the corner from Temple Meads Station. In the event this proved not to be such a great choice.

The hotel is in a pretty grotty area and the views from the first floor rooms at the sides and back of the building are most definitely “gorblimey”. My room faced directly onto a rough boozer less than 30’ away (probably explains why the curtains were already closed when I checked in late afternoon before dark). The rooms are sparsely furnished and seem to be designed for one-night-stays, in that they have tiny wardrobes and little storage space. That’s not a problem for me, but a couple booking in here for a few days would struggle to unpack their bags completely. I suppose the Spartan style might kindly be described as “shoestring chic”.

The room did have a decent flat-screen TV but there was no CD or DVD player – something you would now normally expect to find in an “executive room”. The room was clean enough but there was a lack of attention to detail. The handset for the TV was missing (took two calls to reception to sort out) and one of the towels in the bathroom was badly marked.

Dinner was just about okay overall but there were too many false notes to justify the prices charged. A fillet steak (£22.50) lacked flavour while the potato dauphinois that came with it was undercooked and greasy. The cheese course was absolutely dire: five chunks of tasteless supermarket cheese straight out of the fridge. On the positive side, the wine-list featured some good bottles at reasonable prices. The service was pleasant enough and top marks go to the French Maitre D’ (who is surely wasted in this establishment, particularly when it fills up with corporate yobs).

Breakfast was chaotic and unpleasant. Both the dining room and the number of staff were too small to cope with the hoards of guests. As for the breakfast food...well, as a previous reviewer has remarked, it was no better than you would get at a motorway service station (where you would pay a fraction of the price).

Would I stay at this hotel again? No way – there are much better options for the B&B rate of £164.

  • Stayed: October 2008, travelled on business
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1  Thank TedMeades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,480 - 2,486 of 2,655 reviews

Reviewed 9 October 2008

Stayed for one night on business. Fairly easy to find, although car park is at rear of property. This, it should also be noted, cost £10 per night.

Checked was swift.

Room was spotlessly clean, very modern fittings etc. I was missing TV remote control, which reception dealth with swiftly.

Bed was very comfortable, and very quite around.

Bathroom was excellent, and shower pressure was superb.

Breakfast was first class, and unlike others, mine was nice and hot. fine selection.

Overall great stay, and would definately recommend.

  • Stayed: October 2008, travelled on business
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Thank nickss1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2008

Looks realy nice from the outside, but as we pulled in we saw 2 wino's and 3 other people that looked seriously dodgy !! Got in the car park no touble and we got upgraded at check in, bonus !! Anyway the hotel was spot on, rooms very nice and modern and we had a great view. The reception and bar area are very smart, and the whole hotel has a classy feel and the staff were great. Didn't get to go to the pool, so no comment and we didn't dine in the hotel either. The only problem really was that the bufet style breakfast was only warm, all the food was in the trays that are heated from below but everything was warm at best. There was plenty of choice and it was all very well managed - it just wasn't hot !!!! Shame.

This is a great hotel in a really good location, very smart and modern. Definatly stay there again and would recommend to anyone.

  • Stayed: September 2008, travelled as a couple
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Thank DeanoR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2008

Chose this hotel as a convenient stop-off point from Bristol airport and was very pleased with the airport coach. Having initially booked one night in error and unable to change the (agency) booking, I booked another single second night. Despite explaining this at check-in, the room was not refreshed nor did the card key didn't work on the second day, so then had to queue (ongoing conference) at reception to get it all sorted out. Breakfast was acceptable but only unsalted butter was available. Ate out on the first night but mistakenly opted for room service on the second night. A forty minute wait produced meat charred on the outside, yet raw on the inside. The room and general areas were spotless, if lacking in atmosphere. Staff were pleasant enough, but not particularly friendly. Perhaps we were just unlucky, but next time in Bristol we shall return to the Marriott instead.

  • Stayed: September 2008
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Thank OldFreddy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2008

Stayed at this hotel for two nights on business. The location is about 10 mins walk from Bristol Temple Meads Station but, as others have described, it's in a fairly 'mixed' area (backing on to an inner city housing estate) which is a fair walk from the shopping centre and quayside area. There are some decent restaurants and bars en route though.

The property itself offers generously sized rooms which are well appointed and equipped but the hotel is let down by the service standards offered by its under resourced and seemingly poorly trained team. Of particular note for business users was the laughable standard of service offered by the Conference & Events team who made a number of hapless mistakes on simple requests, Food quaility and selection at breakfast was good, but restaurant food was otherwise medioicre at best.

Not sure I'd return.

  • Stayed: September 2008, travelled on business
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Thank Huddsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2008

We've just spent a lovely long weekend with my spouse in Mercure Holland House. It was amazing. We felt very welcomed, loved our room, which was spacious and clean.
The hotel provided free casino at the bar (based on free hotel money) so we even won few drinks for free! While we enjoyed our drinks, hotel magician grabbed our attention and showed us few tricks.
Where else could you get this?

On the top of that, bar staff was amazing during all the time. If we had been to Bristol before we wouldn't even bother to go out. I especially want to thank Lenka for the great service that she provided us with. Witty bartenders cannot be found in every hotel either!
We also loved the swimming pool which is open 24/7!

The only thing we did not like was car park charge and the view from the room.

We definitely recommend this hotel and would surely come back.

  • Stayed: August 2008, travelled with friends
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Thank JackS699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2008

We loved our stay at Mercure Holland House, Bristol. The hotel is an excellent place to stay, being within easy walking distance of the centre of the city and having excellent amenities. The staff are friendly and helpful. Our room was large with a super-king bed, two armchairs and a chaise-longue. There was a swimming pool and a gym - both free. Fast internet access was also free. Our price included breakfast, which was a buffet with a wide selection of foods, both hot and cold.

  • Stayed: July 2008, travelled as a couple
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1  Thank Cheerfulchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Bristol Holland House Hotel & Spa

Address: Redcliff Hill, Bristol BS1 6SQ, England (Formerly Mercure Holland House Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bristol
#13 Family Hotel in Bristol
#13 Business Hotel in Bristol
#14 Luxury Hotel in Bristol
#16 Romantic Hotel in Bristol
Price Range: £63 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bristol Holland House Hotel & Spa 4*
Number of rooms: 275
Official Description (provided by the hotel):
Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more   less 
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Also Known As:
Mercure Holland House Bristol Hotel Bristol
Mercure Holland Hotel Bristol
Accor Holland Hotel Bristol

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