Arrived and had to wait 3 hours as rooms were not ready this was explained as "human error" due to some cleaners being slower than others!? "Spa" is a beauticians room where I paid £45 to have my nails painted and a veggie wrap. There was a constant wringing noise that turned out to be the air con. Had to walk across car park several times in dressing gown and slippers as hotel, restaurant and pool were a completely different building. Check out time 12 but cleaners knock door at 9.30! The hallways stink and at one point there was a man wandering around in his pants! On the way out they slapped a 12pound charge for the parking that at no point were made aware of. We were directed to a photo frame sized sign hidden by the back door showing the charges.I Have complained and have been told they will sort issues for future customers. I will not be one of them and neither will the other 31 dissatisfied ladies who joined me.
- Official Description (provided by the hotel):
- Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Holland House Bristol Hotel Bristol
- Mercure Holland Hotel Bristol
- Accor Holland Hotel Bristol