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“Always good”

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Mercure Bristol Holland House Hotel & Spa
Ranked #24 of 38 Hotels in Bristol
Henley
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Always good”
Reviewed 4 August 2014

Second time we have stayed at this hotel and it it is always a good experience. The staff are particularly helpful and unlike many hotels good service appears the norm. Location is also great for exploring the revamped docks area and city centre. Only niggle was that the breakfast arrangements had changed to an island in the middle of the dining room since our last visit (when it was on the side and kept nice and hot) and although the breakfast looked good it wasn't hot (actually quite cool). Didn't bother me so much but they soon changed my wife's and served something else. I mentioned this to the Head Waiter so hopefully it has been sorted by now.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Rob_Henley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 5 August 2014
Thank you for your very positive feedback following your stay with us.
We look forward to welcoming you back in the near future.

Kind Regards
Karin Snoek – Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
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English first
Adelaide, Australia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 August 2014

Stayed for a wedding in St Mary Redcliffe Church which is just across the road. Clean rooms good size air con great. Breakfast was great all you could eat. Staff very friendly. The wedding reception was held at the hotel and we were very well looked after.
Would stay again.

Room Tip: Most of the rooms that we saw were great we had 33 booked for the wedding and all seemed quiet.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Digmar027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 4 August 2014
Thank you for your recent review. I was delighted to read you had a wonderful stay with us. I will share your feedback with the team who I know will be pleased to receive it.

On behalf of the team I hope we can welcome you back to the hotel in the near future.

Kind Regards,
Karin Snoek - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2014

I really couldnt fault our stay at this hotel - the hotel staff were so friendly and polite, room was spacious and clean and the location was perfect - short walk away from harbourside and shopping centre!

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 4 August 2014
We very much appreciate your comments regarding your stay at Mercure Bristol Holland House. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards,
Karin Snoek - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 August 2014

This is a very well appointed hotel within a very short walk of the harbour and the city center. Our room was huge with two very comfortable double beds - for just over £70 per night! The decor was clean and modern throughout the hotel and the breakfast was excellent as well for £10pp. Parking on a quiet street at the side of the hotel is free over night and then £1 for the first hour after 8.00 in the morning. This is a really good base to explore the city and with easy access to the main routes.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Old-peculiar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 4 August 2014
Thank you for your very positive feedback following your stay with us.
We look forward to welcoming you back in the near future.

Kind Regards
Karin Snoek – Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
1 review
Reviewed 1 August 2014

The hotel is well placed for the bars and restaurants but the aircon let the hotel down badly. Service in the restaurant was slow and impersonal which led us to eating out after having experienced the restaurant twice, once for a very slow breakfast and once for a cold dinner. Reception staff were equally inert - one disabled lady was stuck in the outside lift and no reception staff were willng to come and help without being shamed into it! The room was good and housekeeping excellent. Car parking arrangements were vague and expensive, which again comes down to the reception staff communication.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 4 August 2014
Thank you for your feedback following your visit to the Mercure Bristol Holland House Hotel & Spa. Please accept my apologies for the issues you highlighted.

Kind Regards
Karin Snoek - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cardiff
1 review
Reviewed 1 August 2014 via mobile

We stayed at this hotel on arrival we were greated very promptly and booked in quickly. Our room was a family room which was very spacious. There were plenty off towels for all of the family. Could of done with an extra cup as only two provided with 3 guests per room.

The bathroom was a good size. Howerer a little more attention could of been given to the bathroom floor as the white grouting between the floor tiles was brown with dirt. Also the since plug area wasnt that clean nor the overflow on the sink. This didnt really affect my stay but worth noting.

Be aware of the ironing board ! It collapsed several times and collapsed when my daughter walked by.

Lovely breakfast at hotel. But not prompt enough to refill dishes for cereal or products when half full. Breakfast items like bread, croissants, preserves and milk were left to run out rather than monitored.

Stayed August 2014, travelled with family
Helpful?
Thank allthefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBristolHH, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, 4 August 2014
Thank you for your recent review following your stay at the Mercure Bristol Holland House Hotel & Spa. I hope we can welcome you back to Bristol in the near future.

Kind Regards,
Karin Snoek – Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Bristol Holland House Hotel & Spa

Property: Mercure Bristol Holland House Hotel & Spa
Address: Redcliff Hill, Bristol BS1 6SQ, England (Formerly Mercure Holland House Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bristol
#13 Family Hotel in Bristol
#13 Business Hotel in Bristol
#14 Luxury Hotel in Bristol
#16 Romantic Hotel in Bristol
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Bristol Holland House Hotel & Spa 4*
Number of rooms: 275
Official Description (provided by the hotel):
Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more   less 
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Also Known As:
Mercure Holland House Bristol Hotel Bristol
Mercure Holland Hotel Bristol
Accor Holland Hotel Bristol

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