I booked a table for afternoon tea as a treat for my parents who were visiting from abroad. When I called to book our table, I was told that the terrace was being renovated so we wouldn't be able to have our tea there, however we could still 'enjoy the view' and go on the terrace to take photos etc. I was also promised that a kids menu would be available for my 2 little ones.
I don't know if the cafe has been moved to a temporary room in the hotel, but it looked nothing like on the photos. We were in a small, stuffy room, with just one window with the curtains closed, so no view whatsoever (we barely had daylight in the room). We were squashed around 2 tables right at the back of the room by the fireplace. The waiter told me that they didn't have any kids menu, then came back later to tell me that they could offer one for £9.50 (completely overpriced for what we got). The food took 30 mins to arrive. The savoury plate was nice but the scones were very dry and barely edible. We had 2 small children with us, a buggy and a high chair, and felt like we were bothering everyone around.
To this day, I am still very confused by the whole experience... I even wondered if we went to the wrong place by mistake, however they had my reservation on their book, so it's unlikely! Will not go again and definitely will not recommend for afternoon tea.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.