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“Just a perfect night”

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Holiday Inn High Wycombe M40, Jct.4
Ranked #4 of 14 Hotels in High Wycombe
Mildenhall, United Kingdom
Level 1 Contributor
3 reviews
“Just a perfect night”
Reviewed 12 July 2014

We stayed here as part of a trip to Legoland. We had originally booked a family room, but as my daughters are 11 and 13 and other families needed shared rooms more, we were given two rooms with an interconnecting door - absolutely perfect for us and no extra cost.

There was a short delay at checking in - less than 10 minutes - but we were given vouchers for free drinks nevertheless. Great customer service.

The food in the restaurant was delicious, as was breakfast, and throughout the staff were warm, professional and willing to go the extra mile. We will come again.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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English first
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 July 2014 via mobile

Booked a family room, arrived last night to discover that it showed on their computer as a double room. This did not meet our requirements as we have two young sons. This was not the fault of the hotel staff, more the company that we booked through, however we were offered a family room in another hotel BUT we would have had to pay over £150 which would then be returned to us some time in julember. Whilst the assistant manager was on the phone to the other hotel he advised them that we "couldn't pay" for the family room, when in fact I refused to pay for a room that I had already paid over £130 for!!!

Staff agreed to give us two double rooms, one free of charge!?! Why couldn't we have had the family room free of charge? (Mind boggles).

They charge for Wi Fi.

On returning to our room to collect our belongings, we found the room door wedged open by the maid, exposing our possessions, iPad, phones, wallet, etc... Totally unacceptable. Reception staff were made aware of this on our leaving.

On the plus side the breakfast was good.

Yes, when we return home from our hol I will be sending an email to their head office.

Stayed July 2014
Helpful?
Thank Bigchrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 28 July 2014
Dear Bigchrys,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these High Wycombe hotels

London, United Kingdom
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 July 2014

We stayed in this hotel for one night as part of an organized trip to Wimbledon. The check in was quick and well organized . The rooms were clean and comfortable and the tea and coffee making facilities were appreciated after a long day. The breakfast was very good with lots to choose from cereals and cold meats and cheeses and cooked breakfast. The service was very good and the staff friendly.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colinwilcox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 June 2014

reasonable easy to find , very good location next to M40, plenty parking well lit, very polite and helpful staff excellent service, room was tiny but clean, very poor quality bed resulting in poor night sleep- breakfast staff very cheerful friendly and quick. shame about the bed!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with innstant.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 16 July 2014
Dear A TripAdvisor Member,

Thank you for staying with us and for leaving a review of our property. I am glad to hear that our location worked for your needs and that you found our staff highly commendable. It is always motivating on our end to receive commendable feedback from our valued guests like you.

On the other hand, please accept my sincerest apologies for any inconvenience the condition of the bed may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services.

Thank you for your time and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 6 Contributor
263 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 29 June 2014

I stayed here with a group last autumn and gave an excellent review. Stayed again on a business trip to find that previous comments had been acted on which made this stay better. The staff at this hotel are the most helpful in any hotel I have stayed in. Only had breakfast in the restaurant as dined out each evening, but the breakfast was piping hot each day - an improvement on last time. Would stay here again without hesitation.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level 6 Contributor
600 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 22 June 2014 via mobile

We have stayed here before and reviewed it before as a great place to stay just outside of London.

This visit was not as good, the room was nice and well equipped, but no iron or trouser press.

We had booked a dinner, bed and breakfast package. On arrival we were told the restaurant was full, but if we reported there they would seat us in the lounge, but could order from the restaurant menu. This seemed reasonable and we were told 7.15pm was the best time. We rushed as we'd only arrived at 7pm!

Went to the restaurant to be told, we are full no space, explained what we'd been told, then the restaurant manager came. He was charming told us to sit in the restaurant BUT we had to eat a curry buffet.

I don't eat curry so went to reception to ask about getting a reduction in tariff and go out for a meal. The excellent receptionist sorted it immediately and we were served very slowly in the lounge.

It was evident that they had stretched themselves, a bus tour over night, a tour stopping just for the curry buffet and a wedding.

They shouldn't take bookings if they can't cater for all their guests. The whole hotel was noisy the lounge, the corridors and even outside the entrance door, I know this is not their fault but they should endure that all guests are afforded peace and quiet.

In my opinion they traded service for profits, such a shame.

Stayed June 2014, travelled with friends
Helpful?
Thank 186400Caroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 14 July 2014
Dear 186400Caroline,

Thank you for taking the time to express your thoughts and concerns. I am pleased that you found our rooms nice and well equipped. Please allow us to apologize for the experience you had at hotel restaurant. It is regrettable that we fell below your expectations. We also apologize for the noise challenges which has negatively impacted your stay with us. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Best Regards,

Charisse V
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, United Kingdom
Level 4 Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 June 2014

Never stayed at this Holiday Inn before. Easy to get to from the motorway. Free car park. Differant eating places nearby for regular Holiday Inn visitors who want a change. Easy checkin, all very friendly staff. Rooms the normal standards, air conditioning, tea and coffee and shaower gels. Only disappointing thing was the high bar prices.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank outofthecity57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 30 June 2014
Dear outofthecity57,

Thank you for taking the time to post your comments. I am very pleased you liked the friendliness of our staff and the convenience of checking in. I am sorry you were not satisfied with the bar rates. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Thank you for staying with us and we hope you give us a chance to serve you again and show you how great our hotel is.

Kind Regards,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn High Wycombe M40, Jct.4

Property: Holiday Inn High Wycombe M40, Jct.4
Address: Handy Cross, High Wycombe HP11 1TL, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > High Wycombe
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in High Wycombe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn High Wycombe M40, Jct.4 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Holiday Inn High Wycombe M40 Jct4 Hotel is ideally located close to M40 with easy links to the M25 and M4, the hotel offers Free Parking with the Park and Ride a short distance away, taking you through Cressex Business Park and into the heart of High Wycombe. The hotel combines an excellent range of facilities for both business and leisure travelers including Kids Stay and Eat Free*Facilities include 112 fully air-conditioned bedrooms, WiFi, High Speed Internet Access. State-of-the-art Academy Conference and Banqueting facilities (up to 200 people). The Open Lobby and bar offer tempting dishes from around the world including the award winning Holiday Inn breakfast. The newly extended business lounge offers 124 seats in comfortable surroundings, perfect for informal business meetings, interviews or just meeting with friends where we proudly serve Starbucks and light snacks all day along with free Wi-Fi . Accessible bedrooms with low level bed and specially adapted bathroom facilities. Family and interconnecting rooms available. The hotel is ideal for families with local attractions like Legoland Windsor, Hellfire Caves West Wycombe, Windsor Castle, Swan Theatre, Bekonscot Model Village, Henley Regatta, Bicester Village as well as historic areas such as Marlow and Oxford within easy driving distance. 15 minutes by train direct to Wembley Stadium. ... more   less 
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Also Known As:
Holiday Inn High Wycombe m40, Jct.4 Hotel High Wycombe
High Wycombe Holiday Inn
Holiday Inn High Wycombe M40, Jct.4 Buckinghamshire

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