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“fantastic stay with family”

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Holiday Inn High Wycombe M40, Jct.4
Ranked #4 of 14 Hotels in High Wycombe
Ashford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“fantastic stay with family”
Reviewed 14 August 2014

I would definetly recommend this hotel to families, specially if you are visiting with kids to lagoland. We had a great stay with kids , menu very accomodating and very flexible kitchen with helpful service team. front office staff was very friendly as well.

Room Tip: hotel is quite righly placed so all the rooms are very private & quiter.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank vivekbsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Tonbridge, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 August 2014

Stayed here for one night after a work function nearby. Slept ok, but the room was a very traditional looking UK hotel room, nothing special. You aren't going to stay here for a romantic break and get the most out of it.

My main complaint is transport with rubbish connections to get anywhere other than driving. Had to get to the train station and the buses completely ignored me at the bus stop! can't hold that against the hotel though, just High Wycombe! In the local area you've got some chain restaurants round the corner and an asda, but otherwise nothing to see.

Wouldn't go back for any reason, and if i had to stay for business i'd stay somewhere else. just a middle of the road hotel that is in the middle of nowhere.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank petesaysblimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 24 August 2014
Dear petesaysblimey,

Thank you for taking the time to post your comments. I am very disappointed to hear that you were not satisfied with your stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I apologize that our room accommodations did not live up to your expectations. Your comments are important to the success of our organization as this is our best resource for improving guest satisfaction. We hope that you give us a chance to change your perception of our hotel.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
286 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 4 August 2014

This hotel is a good three star establishment. We initially had a standard room that overlooked the courtyard, it was fine but the phone and safe did not work. Sam the duty manager dealt with the problems efficiently and moved us to an executive room which was no different in size but had an ironing board and robes.
The breakfast was O.K. but I have an aversion to cutting my own bread { all those hands that have touched it} please bring back bread roll and tongs.
All the staff we encountered were pleasant and helpful.
Wifi was free as Ihg rewards club member.

Room Tip: Backing on to the courtyard is quieter.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank grotbags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherborne, United Kingdom
Level Contributor
214 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 2 August 2014

This chain hotel is typical of the brand and does nothing to differentiate itself from the rest. The room was fine and the food was as expected.

Rather surprised that having paid slightly more to include dinner and breakfast in the rate was then charged for having a standard (set menu) dinner. Apparently the allowance is £12 and if you have more than that you have to pay. This is annoying because it wasn't explained at check-in and it means there is no point paying the extra rate for the room - just pay for the meal when you have it - it costs the same and you can choose what you like.

Room Tip: Rooms away from the M40 and A404 sides are much quiter. Ask for one facing the inner courtyard. Wi...
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AndyAquila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 17 August 2014
Dear AndyAquila,

Thank you for submitting your review of our hotel. It is unfortunate that you were not satisfied with your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

I hope you decide to give us another chance for a future stay.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 July 2014

The hotel is conveniently located with reasonably nice lawned grounds.
The twin room I had was slightly cramped with no significant space between the beds. However the beds were comfortable, TV pretty good. Air conditioning great. Bathroom functional with a good shower.
However the room service was appalling. When I dialled room service (convenient hotline button on the phone yeah!) The phone rang for ages I mean literally more than 10 minutes. I decided to ring reception to ask them what had happened to room service. Yes you guessed right, no one picked up that call either!
In the end I walked to reception and asked what on earth was going on and was told to go to the bar and ask for room service there!
In the end the food was delivered to our room, but, it has to be said, it wasn't the greatest especially considering the price. A £6 (not including the tray charge) prawn & asparagus mayo sandwich should be awesome, but it was barely adequate. My son gave his 'cheesy macaroni' a paltry 6/10
My remaining gripe is the price of the wifi. £16 for 24 hours. Absolute rip off!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank JeepneyJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 2 August 2014
Dear JeepneyJu,

thank you for taking the time to review the hotel. I wanted to take this opportunity to apologise for the problems you encountered and assure you that we will be following up your comments to ensure we do not repeat the errors made. I am delighted to let you know that Wi-Fi is complimentary for all IHG Rewards members and you can sign up at the front desk to get immediate free internet access throughout the hotel.

yours sincerely

Richard Metcalfe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arbroath, United Kingdom
Level Contributor
107 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 26 July 2014

Checking in was efficient until we arrived at the room and found we had been allocated two rooms. This was quickly resolved. The room was adequate for a short weekend, and convenient for access to the motorway and local facilities, although out of town.
All well until returning for the evening for a night cap. Whew prices! Double what I pay in my local.
On turning back the bed to climb in - bloodstain on the duvet cover!?
Immediately called reception. Recalled 15 minutes later to be told "We are very busy"! After a further 15 minutes a clean duvet cover arrived, which I helped change. (Taking into consideration the route march to some rooms, the second 15 minutes wasn't too bad). Difficult sleep.
This hotel has only its access to London and the motorway to recommend it.

Room Tip: Some rooms are a long walk from reception. Weekend case only.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank rtewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 2 August 2014
Dear RteWalker,

thank you for taking the time to review our hotel. The team and I are obviously very concerned and disappointed by your comments and I would appreciate the opportunity to discuss these with you directly, I you can contact me at Richard.Metcalfe@ihg.com and I look forward to hearing from you.

regards

Richard Metcalfe
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Travellers are raving about these High Wycombe hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014 via mobile

Hotel was clean and the room spacious. Food good!
Staff friendly and great with kids.
However, the room bookings for the party I met with were generally wrong. They overbook, so if you are late checking in you may not get the room you want.
Also check your bill the computer system changed the room rate overnight. Fortunately spotted.
Also use Charlie's local taxis to get around. Hotel booked one far more pricey.

Stayed July 2014, travelled with family
Helpful?
Thank JAMES G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at Holiday Inn High Wycombe M40, Jct.4, responded to this review, 2 August 2014
Dear JamesG

many thanks for your review of our hotel. I was pleased to read that you enjoyed your stay and the food and I would like to use this opportunity to apologise for any issues you encountered with your groups booking and we will be reviewing your feedback in our weekly management meeting to ensure that future guests are not in the same position.

regards

Richard Metcalfe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn High Wycombe M40, Jct.4

Property: Holiday Inn High Wycombe M40, Jct.4
Address: Handy Cross, High Wycombe HP11 1TL, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > High Wycombe
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in High Wycombe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn High Wycombe M40, Jct.4 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Holiday Inn High Wycombe M40 Jct4 Hotel is ideally located close to M40 with easy links to the M25 and M4, the hotel offers Free Parking with the Park and Ride a short distance away, taking you through Cressex Business Park and into the heart of High Wycombe. The hotel combines an excellent range of facilities for both business and leisure travelers including Kids Stay and Eat Free*Facilities include 112 fully air-conditioned bedrooms, WiFi, High Speed Internet Access. State-of-the-art Academy Conference and Banqueting facilities (up to 200 people). The Open Lobby and bar offer tempting dishes from around the world including the award winning Holiday Inn breakfast. The newly extended business lounge offers 124 seats in comfortable surroundings, perfect for informal business meetings, interviews or just meeting with friends where we proudly serve Starbucks and light snacks all day along with free Wi-Fi . Accessible bedrooms with low level bed and specially adapted bathroom facilities. Family and interconnecting rooms available. The hotel is ideal for families with local attractions like Legoland Windsor, Hellfire Caves West Wycombe, Windsor Castle, Swan Theatre, Bekonscot Model Village, Henley Regatta, Bicester Village as well as historic areas such as Marlow and Oxford within easy driving distance. 15 minutes by train direct to Wembley Stadium. ... more   less 
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Also Known As:
Holiday Inn High Wycombe m40, Jct.4 Hotel High Wycombe
High Wycombe Holiday Inn
Holiday Inn High Wycombe M40, Jct.4 Buckinghamshire

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