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“Avoid at all costs....service the worst I have ever experienced...”
Review of Brasserie Gerard - Cambridge - CLOSED

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Brasserie Gerard - Cambridge
Price range: US$0 - US$51
Cuisines: French
More restaurant details
Restaurant details
Good for: Groups
Dining options: Breakfast, Dinner, Reservations
Reviewed 29 January 2012

Having found many restaurants in Cambridge fully booked for Saturday night we should have been wary of getting a table here. Atmosphere very average and menu basic and frankly uninspiring. The main issue however is the service, we had to wait 50 minutes for our starter which was lukewarm calamari that had obviously been pre cooked and attempted to be re heated. We then found that after being there 1 1/2 hours we still hadn't seen our main course nor could we see much food actually coming out of the kitchens. The table next to us also had to chase their food and when it did arrive they hadn't even been brought plates or the sauce to go with the steak. We started chasing our food as well and the staff said they were understaffed. My husband then pointed out that we had been waiting for 1 1/2 hours for what was only a steak! The waitress objected to our complaint immediately and went on the attack. For the first time in my life we actually walked out of a restaurant. Appallingly run restaurant only surviving on a town full of tourists and looking at past reviews should have closed down a long time ago!

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1  Thank lishman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (56)
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10 - 14 of 56 reviews

Reviewed 28 January 2012

Pretty overpriced for some pretty dull food. The wine list was good, but again, a little too pricey. A place for show-offs, but not one for real foodies.

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Thank lorna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

The resteraunt has just been taken over- we were told this at the door of the empty resteraunt when we arrived (other resteraunts next door were full). As of 3 days before we went they had stopped taking vouchers and the waitress asked 'had we been phoned to tell us?' Well, no.
I had been called in December when we first booked there and had my booking cancelled.
So we walked out again and went to Cote resteraunt where we were fitted in to eat half an hour later and had an axcellent meal.

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    • Service
2  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

good food friendly management all in all one of the best eateries no over bearing waiting staff.

Thank AlfredENewman40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Suprisingly quiet for an evening (Tuesday) leading up to Christmas - although it looked packed at lunchtime. Well-cooked brasserie-type food with a slightly different selection to Cafe Rouge (next door) - two mains for the price of one mid-week deal made the meal for four of us good value, and the wine was well priced.

The staff were very pleasant, despite the fact that we were last to leave (by about half an hour) and I think they wanted to go home !

Thank John and Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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