The staff were excellent in all departments. The bedroom was very clean. The shower was particularly good. There was no safe in the bedroom. Apart from a pizza cafe which was dirty, there appeared to be no where to have lunch or dinner.A room telephone would have suited our needs better. More
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Great location BUT no car parking provided. Have to park in station car park and pay.
Great welcome BUT the info provided was not 100% correct.... We stayed Friday til Monday so breakfast over the weekend was until midday but on MOnday only until 10am. WE had not not been told the Monday times. On the Monday we arrived at 9.55am to be told '5 minutes we close'.. we were not the only guests and 4 more arrived at the same time... Info was NOT clear upon check in.
Restaurant staff although a little grumpy kept breakfast open until 10.20 am for the 6 of us..
Breakfast FANTASTIC!
Rooms : Great and practical ....
Housekeeping: Great service and very efficient.
Lobby Bar/Diner: We were told 'open 24 hours' - not the case. Arrived back at the hotel at 22.50hrs to be told NO food available !!!! One guy infront of us demanded to see the manager but the guy on teh counter said 'no managers here now' so he stormed off ( he had just arrived after flying into the UK from Germany)....
Will stay here again but INFO provided at check in MUST BE ACCURATE..
Dear Mat268,
Thank you very much for rating us and taking the time to write your opinion about Ibis Cambridge. We are sorry about the misinformation. We will make sure this information is being communicated correctly by our team members. In the same way, we apologize for what happened at the coffee shop. In Chill #2 our team members do pizzas until 3 am. We will look into this and make the corresponding improvements. We are glad to know you liked our breakfast, rooms and housekeeping team. We hope you can give us a second chance in the future.
Best wishes,
Shivani Shah
Assistant General Manager
Ibis Cambridge
Have stayed here before, it’s just as good as it was 3 years ago.
Good breakfast buffet.
Accommodating staff.
Handicap accessible.
Convenient to train station, and walking into town.
Lots of places to eat outside the hotel as well as good food in the hotel itself.
Dear bRj2013,
Thank you for rating us and taking the time to share your feedback with us. We are so happy to know you liked our breakfast buffet and staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will motivate them. We hope you can come back to the hotel very soon.
Best wishes,
Shivani Shah
Assistant General Manager
Ibis Cambridge
I visited this hotel for a business trip over the course of 3 days. The location is perfect, just by the station. The room was clean and comfortable, with a great shower. The breakfast provided was brilliant and I thoroughly enjoyed having a kettle in the room.
Dear emilylouisem2017,
Thank you for taking the time to rate us and comment about your stay at Ibis Cambridge.
We are thrilled to know our location is convenient for you and that our services met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Best wishes,
Shivani Shah
Assistant General Manager
Ibis Cambridge
I occasionally stay for business and this is my hotel of choice due to its convenience for the train station and choice of food outlets in the evening. The hotel is modern and clean. My only complaint is the very hard pillows!
Dear RM_Thornbury,
Thank you for taking the time to rate us and comment about your stay at Ibis Cambridge. We are happy to know our location is convenient for you. Also it's great you find our hotel clean and modern. Regarding the pillows, please let us know on your next stay that you prefer a softer pillow and we will gladly change them for you. We hope we can welcome you again very soon.
Best wishes,
Shivani Shah
Assistant General Manager
Ibis Cambridge
