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“Excellent food, disappointing service”
Review of Don Pasquale

Don Pasquale
Ranked #80 of 693 Restaurants in Cambridge
Price range: US$9 - US$25
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Child-friendly, Business meetings, Groups, Romantic
Dining options: Breakfast, Dinner, Lunch, After-hours, Delivery, Outdoor Seating, Reservations, Takeout
Description: A resounding Cambridge favourite since opening in 1973, Don Pasquale offers wholesome Italian favourites and warm family hospitality. Set within the hubbub of the historic market square, Don Pasquale guests can enjoy the parasol-sheltered outdoor terrace in summer, or the cosy charm of the cellar dining room. Alongside sumptuous antipasti, delicious pasta and freshly-tossed pizzas, guests can choose from the selective Italian wine list. A varied children's menu is also offered for younger diners.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 6 helpful votes
“Excellent food, disappointing service”
Reviewed 21 August 2014

Having eaten here several times this year, I have always found the food to be of high quality – the chocolate brownie is a particular treat – and prepared quickly.

The waiters themselves have also been excellent, yet the experience is severely let down at the payment stage. Instead of paying at the table, patrons are required to pay at the till near the entrance that is usually staffed by the same unwelcoming and discourteous man. On separate occasions, I have been overcharged, felt pressured to pay a tip and felt dismissed and disregarded as soon my payment had gone through. Consequently, this gave me the impression my custom was not appreciated.

It is such a shame that due to this one individual, my whole experience of Don Pasquale has been tarnished. Despite this venue’s convenient location and excellent food, I now go out of my way to somewhere that values my custom.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
6 Thank kp1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
UK
Level 6 Contributor
312 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 199 helpful votes
“Group dinner.. Improvements needed”
Reviewed 20 August 2014

Dinner for 20 prebooked, beautiful evening.. Shame about the service. Seemed to be arguments between the staff. Drinks and food took a long time to arrive. Both were good when they got here. Clearly need some work to sort staffing!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank anon19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“It's Don Pasquale, what more can I say... ”
Reviewed 16 August 2014 via mobile

If you want authentic Italian food with an atmosphere to match, this is the place to be. The food has been of a consistently high standard in my experience, and the staff are attentive do the diners needs. Service is often quick and providing it's not at full capacity you'll have your food in a jiffy. Prices are reasonable to boot. The coffee is excellent quality and this is coming from someone who has sampled the muck sold by Starbucks and Costa once each and never set foot in them again. Highly recommended Italian cuisine. Definitely the best in Cambridge at the time of the writing of this review.

Helpful?
3 Thank Nathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Anglia
Level 5 Contributor
50 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“An off day?”
Reviewed 14 August 2014

Staff lovely and very apologetic for the delay in our food arriving - we asked for bread beforehand as our 6 year old was fading fast after a busy morning - our waitress apologised twice and couldn't understand why we hadn't received this simple item. We were a party of 6 and while we waited nearly half an hour for our food, we noticed that in the next section, a couple who arrived after us were given their menus as well as their food long before us. Our choices weren't complicated - pizza for 4, 1 pasta and 1 salad so it wasn't that we chose items with a long prep time.
There seemed to be just two waitresses in the busy downstairs area and both were charming and very friendly. Not their fault that the kitchen didn't keep up but it wasn't what we expected after reading reviews on this site.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank PennyPorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
61 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Recommended”
Reviewed 5 August 2014

Had lunch here last Saturday in the open air. Excellent meal in lovely surrroundings. The staff were very busy but fully attentive and friendly.The food was very tasty and fresh. The beer was served in frosty glasses. All in all a very pleasnt experience and considering the touristy position not a rip off either, I can see why they have been in business over forty years in Cambridge.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank steven s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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