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“Terrible experience - would NOT recommend” 1 of 5 bubbles
Review of Galleria Restaurant

Galleria Restaurant
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Ranked #30 of 677 Restaurants in Cambridge
Certificate of Excellence
Price range: US$12 - US$37
Cuisines: European
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, View, Local cuisine, Special Occasion Dining, Romantic, Groups
Dining options: Lunch, After-hours, Brunch, Dinner, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Terrible experience - would NOT recommend”
1 of 5 bubbles Reviewed 28 April 2014

After having chosen this restaurant from some good reviews, we were extremely disappointed and offended by the service and experience we received at Galleria. We arrived after having booked earlier in the week, just before nine and had a choice of tables as the restaurant was not full. We sat down and ordered very quickly, a bottle of wine and 2 mains ( the same, and upon advice of the waitress - the specialty). The wine arrived very quickly and the waitress we had was in such a rush, she almost dropped the bottle when opening it. After 30 minutes, we had not received our food, the waitress came over and said '4-5' minutes. 10 minutes later, she arrived with 4 dry and sad looking bits of bread and a few bits of feta on a plate with an explanation ' to tide us over'. This was at 9.45.....In the meantime a couple who had come in after us were in the middle of their main course, having also had a starter, and the table of 4 behind us, who also arrived after us had just been given their starers. At 9.55 we asked to speak to the manager, who had not come to see us once and explain what had happened. He then proceeded to say that it was because the restaurant was so busy, when in fact half the tables were empty. He was not very apologetic, did not offer us anything, and like the waitress was in a rush and couldn't be bothered to explain what had happened. His only explanation was that the ticket must have got lost and that's what caused the delay. Needless to say we left. I would NOT recommend this restaurant, unfriendly staff and TERRIBLE service. The decor is also dated and cheap looking, toilets dirty and the whole place is a bit 'shabby'. There is a great choice of restaurants just across the road from Galleria.

  • Visited April 2014
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank Meghan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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462 reviews from our community

Visitor rating
    229
    156
    45
    13
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nottingham, England, United Kingdom
Level Contributor
69 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Lovely evening, enjoyable food”
4 of 5 bubbles Reviewed 20 April 2014

We came here based on other reviews and were not disappointed. It's a very small restaurant but centrally located to other bars which is great. There is plenty of choice and everyone enjoyed what they had - my friend had the duck special and was really bowled over. Everything was reasonably priced, so would eat here again.

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank lcatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
423 reviews
268 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
“great choice of affordable dishes in a great location in cambridge”
5 of 5 bubbles Reviewed 16 April 2014

had to grab a quick dinner before the ballet and decided to check out the menu outside the galleria which I have walked past for the last 10 years. I was spoilt for choice which is unusual for me as a fussy non fat eater so we booked a table. All three of us really enjoyed both our main and desert courses. The staff were attentive and polite and we will definitely be going back again !

  • Visited April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
65 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Lovely food, good service, brill location”
5 of 5 bubbles Reviewed 15 April 2014 via mobile

I have been to this restaurant several times and have never been disappointed. It is very good value, the food has always been cooked to perfection and the service and location is faultless.

Helpful?
Thank MissCox1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
117 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Very enjoyable and reasonably priced”
4 of 5 bubbles Reviewed 6 April 2014

Very enjoyable experience and main I had was excellent.
Service was very good and attentive. Nice atmosphere

I had the Tuna steak on special mash for my main which I enjoyed thoughly.
Salmon starter was fairly standard, but good nevertheless
Restaurant theme was pleasant but not pushing it into that 5 star bracket.
We visited in early April

  • Visited April 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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