After having chosen this restaurant from some good reviews, we were extremely disappointed and offended by the service and experience we received at Galleria. We arrived after having booked earlier in the week, just before nine and had a choice of tables as the restaurant was not full. We sat down and ordered very quickly, a bottle of wine and 2 mains ( the same, and upon advice of the waitress - the specialty). The wine arrived very quickly and the waitress we had was in such a rush, she almost dropped the bottle when opening it. After 30 minutes, we had not received our food, the waitress came over and said '4-5' minutes. 10 minutes later, she arrived with 4 dry and sad looking bits of bread and a few bits of feta on a plate with an explanation ' to tide us over'. This was at 9.45.....In the meantime a couple who had come in after us were in the middle of their main course, having also had a starter, and the table of 4 behind us, who also arrived after us had just been given their starers. At 9.55 we asked to speak to the manager, who had not come to see us once and explain what had happened. He then proceeded to say that it was because the restaurant was so busy, when in fact half the tables were empty. He was not very apologetic, did not offer us anything, and like the waitress was in a rush and couldn't be bothered to explain what had happened. His only explanation was that the ticket must have got lost and that's what caused the delay. Needless to say we left. I would NOT recommend this restaurant, unfriendly staff and TERRIBLE service. The decor is also dated and cheap looking, toilets dirty and the whole place is a bit 'shabby'. There is a great choice of restaurants just across the road from Galleria.
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