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“exceptional and attentive customer service”

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Premier Inn Cambridge (A14, J32) Hotel
Ranked #8 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed 13 August 2014

upon arriving for a party of 17 here we were greeted by reception staff in a very welcoming manner couldn't fault the girls on reception at all,especially Sabina and jurate.
the hotel was modern and meticulously clean we also dined here for evening meal and breakfast and also couldn't fault neither of these .
we were given a map to Cambridge instructing us on bus routes and a taxi number ,could not fault anything to do with our stay here and look forward to staying here again

Room Tip: we were on the 7th floor facing the a14 but we never heard any traffic noise so I couldn't say o...
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  • Stayed: July 2014, travelled with friends
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    • Service
Thank Garrerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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886 - 892 of 1,656 reviews

Reviewed 12 August 2014

Hotel very clean and comfortable. Our room overlooked the very busy A14 in the 7th floor but with the windows closed we could not hear any traffic noise at all. Breakfast little chaotic one of the coffee machines not working and queues soon built up . Toaster the usual useless bit of kit and eggs all overcooked. Rest of the food lovely. Had a meal in the Restaurant on the Saturday night very nice.
Couple of little niggles with the bathroom the tap was stiff and difficult to contro, the flush on the toilet also unresponsive and there were no tissues only toilet roll. The bus stop is not outside the hotel any longer but is still within a 5 minute walk. A day tripper ticket which can be used all day is £4 tickets must be purchased before alighting the bus. There is a ticket booth at the stop. It is only 10 minutes from the centre of Cambridge and we used this service both days. Buses run every 15 mins weekdays and every 20mins on Sundays.

  • Stayed: August 2014, travelled with family
    • Value
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1  Thank hotels2go2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Stayed for two nights on a quick trip to Cambridge.

It costs £8 - £9 by taxi to travel into town or you can get the bus which is around a five minute walk away.

The hotel was clean and the staff very helpful. Although it's near a main road we weren't disturbed by traffic noise at all.

A 12:00 noon checkout was also much appreciated and the bed very comfortable. We would stay here again.

Stayed: August 2014, travelled as a couple
Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

Stayed overnight & found the hotel & room to be clean, modern & comfortable. Drinks in the bar were reasonably priced & we got a pleasant welcome at reception. The room was a pleasure to sleep in; the air con & a comfortable bed ensured a great night's sleep. Couldn't hear a peep from the rest of the hotel either. I will say that my friends were disturbed by building works outside & cigarette smells in the room, but as far as mine & my girlfriend's stay, it was a great stay.

Stayed: August 2014, travelled with friends
Thank Mikey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

I have never stayed in a premier inn but would never do so again, i waited in line for check in and blatantly people were pushing in.When it came to my turn the receptionist was blunt.
The hotel is not in a bad state but if you can handle the rowdy and rude hen parties be my guest!
The Food was particularly bland and tasteless.

  • Stayed: July 2014, travelled solo
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1  Thank wolfpacks h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cambridge (A14, J32) Hotel, responded to this reviewResponded 15 August 2014

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Stayed here for 2 nights as a family of 4. Great price for Cambridge. Room clean, comfortable modern. Reception staff friendly and helpful. Will definitely be looking at Premier Inn in the future, possibly won't do breakfast again, could do better elsewhere for the price, but apart from that couldn't fault it.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank firewatcher_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Easy to find (but new build, so not on older satnavs - the website directions work a treat). Short walk to bus to central Cambridge - a much better bet than driving.
Reception welcoming and competent. Room very much standard issue; north-facing ones overlook the A14 but no significant traffic noise. Set amidst new-build and being-built housing.
I didn't use the restaurant except for standard-issue breakfast, which was fine.
Parking is reasonably secure; need a room key to access lifts and then to access corridors to the rooms, so if security worries you, I'd say it wouldn't here.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Cambridge (A14, J32) Hotel

Address: Ring Fort Road, Cambridge CB4 2GW, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Cambridge
#1 Best Value Hotel in Cambridge
#2 Romantic Hotel in Cambridge
#8 Business Hotel in Cambridge
Price Range: £43 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cambridge (A14, J32) Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Whether you're messing about on the river or serious about your studies, Premier Inn Hotel Cambridge (A14, J32) is in the perfect place to stay. From the colleges to the business parks, you'll find great transport links too. See the Red Arrows take to the wing at Duxford, or run like the wind at the Chariots of Fire race. Let your imagination take flight wandering through the tranquil grounds of Anglesey Abbey, or land on a bargain with some shopping in Cambridge. Then fly back to the hotel for some lovely food and a comfy bed. Directions: From A14 Jct 32: Follow signs for B1049 (Signposted City Centre). At 1st set of traffic lights, turn left onto Kings Hedges Road, then 1st left onto Iceni Way and follow the road to the right. Transport and local information: Cambridge University 2.5 Miles Cambridge Railway Station 4 Miles Cambridge City Airport 4 Miles Wandlebury Country Park 7 Miles ... more   less 
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Also Known As:
Premier Inn Cambridge (a14 j32) Hotel Cambridge

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