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“Disappointing”

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Premier Inn Cambridge (A14, J32) Hotel
Ranked #8 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed 24 August 2014

Although the hotel seems new, the window seal in out room was broken and let in noise so we asked to move to another room. The lock on the corridor door to our new room was broken sometime on the 3rd evening of our stay leaving our corridor unsecured.
The cooked breakfast is self service and is poor. The orange juice is a cheap concentrate but on the plus side the croissants and fresh fruit salad are excellent so save money by avoiding the cooked option.
There were a number of contractors staying in the hotel and some were "the worse for wear " in the bar area one evening.
Don't stay in a room at the front of the hotel as early risers chatting and waiting outside for a taxi or a lift could wake you earlier than you intended.

Altogether , not as good as some other Premier Inns we have stayed at.

Room Tip: Avoid the front of the hotel
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Nicola V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 August 2014

A great fan of PI and this Premier Inn is well situated for visiting the Cambridge area, and provided adequate free parking situated in an area of newly built town houses, but be aware that there are no shops, or other restaurants in close proximity.

Our room overlooked a play area and therefore was quiet and away from any traffic noise from the A14 and provided all the usual PI standards, . The lifts were most efficient and the hotel was well laid out. Received a warm welcome from reception, and staff in the Thyme Restaurant were most pleasant and efficient in the service at dinner, and assisted the self-service at breakfast for both days. Food for both meals was also very good and did not disappoint and provided good value on the "meal deal".

Look forward to returning next time we are in the area.

Room Tip: Book early to get the best price, and book a table for dinner in advance as the restaurant is very b...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Lucilou_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

All be it the staff are friendly and courteous and their enthusiasm is infectious the hotel is missing a few minor basic issues that could make it great.I found the wifi sadly lacking.Log on Log off Log on Log off I gave up in the end.The room was adequate and I slept well.Breakfast was very basic just about fine, though the mayhem was off putting , not a relaxed start to the day.The rate wasn't cheap compared the other premier inn I stayed in, if it had been lower the niggling issues would have been easier to swallow.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank 172happytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cambridge (A14, J32) Hotel, responded to this reviewResponded 27 August 2014

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. Thank you also for your feedback regarding Wi-Fi, please be assured your comments will be passed to our Marketing department. Once again thank you for your review, we hope to welcome you back to Premier Inn in the future.

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Reviewed 20 August 2014

Great hotel, large comfortable and clean room. I slept really well, the bed was huge and lovely. Breakfast was fine - usual hot and cold buffet - and very busy. We had dinner and it was nice food. Good location - easy to access the bus into Cambridge and the staff are really helpful in explaining what bus you need and the times.

Stayed: August 2014, travelled as a couple
Thank MrsW2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

Nice place to stay for a business trip - quiet (even with the road) and very comfy.

A great team greets you on arrival they seem to be really happy - but not in a fake way!
Free allocation of wifi on arrival - just log in, grab your emails and then log out - saves you having to pay for additional minutes!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Rustydw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

Our room though adequate in amenities was situated next to the very busy motorway( constant whoosh of traffic) which was really disappointing.We did complain but to no avail. The hotel is in the middle of a housing estate with nothing nearby.At breakfast the chaos was displeasurable we will not return.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank andersson h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cambridge (A14, J32) Hotel, responded to this reviewResponded 27 August 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

A good hotel whith a very good lcation. A wrong room ( number 1 ) i hope a guarantee night and the respect of their contract. It was the first time we had problem with premier inn, i hope that the guarantee will be respected.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Geraldine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Cambridge (A14, J32) Hotel

Address: Ring Fort Road, Cambridge CB4 2GW, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cambridge
#1 Family Hotel in Cambridge
#2 Romantic Hotel in Cambridge
#8 Business Hotel in Cambridge
Price Range: £45 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cambridge (A14, J32) Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Whether you're messing about on the river or serious about your studies, Premier Inn Hotel Cambridge (A14, J32) is in the perfect place to stay. From the colleges to the business parks, you'll find great transport links too. See the Red Arrows take to the wing at Duxford, or run like the wind at the Chariots of Fire race. Let your imagination take flight wandering through the tranquil grounds of Anglesey Abbey, or land on a bargain with some shopping in Cambridge. Then fly back to the hotel for some lovely food and a comfy bed. Directions: From A14 Jct 32: Follow signs for B1049 (Signposted City Centre). At 1st set of traffic lights, turn left onto Kings Hedges Road, then 1st left onto Iceni Way and follow the road to the right. Transport and local information: Cambridge University 2.5 Miles Cambridge Railway Station 4 Miles Cambridge City Airport 4 Miles Wandlebury Country Park 7 Miles ... more   less 
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Also Known As:
Premier Inn Cambridge (a14 j32) Hotel Cambridge

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