I'd not return to this hotel.
5 star is all about getting the detail right and this hotel doesn't.
The good things
2. Nice decor
3. The bar staff
4. The view was nice from the room
The bad things
1. The room was too small for the price.
We paid £200 per night and got a tiny bed, a double, really? Is it the 1950's? In a modern new hotel? The room was so small width wise that we bashed our shins on the bed several times, there was room enough for a kingsize if better furniture had been chosen though so why put huge furniture and a small bed?
The bathroom was tiny, not enough room to hang the towels up, the spare toilet roll was put on the handle of the toilet brush, uck.
2. Breakfast was awful, charging extra for a cooked breakfast in a 5 star hotel? Good grief, get your act together, an earlier reviewer mention the Ryanair business model and I agree, the 'free' continental breakfast was 3 star, very limited choice, not great quality. Poor coffee, not leaving a pot on the table means that the staff should come and refill but no, too few staff to do that. Warm poor quality orange juice, oh but you could have freshly squeezed for an extra £3.50.
It's normal to have trolley in the corridor so that the rooms can be cleaned but this hotel has foiled the trolley with linen and then the rest of the corridor with bags of other supplies, vacuum cleaners, crates etc, it looks a mess and is there for hours. A fire hazard and awful to look at. It's lazy, no one is paying attention to the detail or appears to know that a 5 star hotel should run smoothly without being noticed.
Door man is only there part time and when he is he's not paying attention half the time.
The staff sit down at large desks but there are only two chairs in reception, not fit for purpose.
Reception staff are okay, not an awful lot of warmth or humour. They barely acknowledge you as you leave and arrive once checked in.
5. The roof terrace, from the website this is one of the highlights, but it is shut for the winter, it's still in the room guide though with a menu. Details.
As we were leaving we heard on of the front desk staff explain to a customer that they could go up but would be accompanied by Amber if staff, it would have been nice to have done that ourselves if we had known.
It's a shame about The Varsity, they've taken their eye off the ball, the staff should be retrained by someone who knows how a true 5 star should be run and the prices should reflect the room sizes.
The room was worth £100 a night, and that should have included a cooked breakfast.
- Official Description (provided by the hotel):
- The Varsity Hotel & Spa is located on the edge of the picturesque River Cam in the heart of Cambridge and just yards from St John's, Trinity and Magdalene College. Ideally situated for punting, shopping, sight-seeing and nightlife, The Varsity hotel guests are truly immersed in the culture and charm of Cambridge life from the moment they arrive. Recharge in the wonderful Elemis spa before soaking up the beautiful skyline with drinks on the hotel's roof terrace,afternoon tea or dinner in the Six Panoramic Bar & Restaurant. Alternatively, guests can indulge in a hearty meal in the River Bar Steakhouse & Grill. Valet parking available from 7 am to 10 pm for hotel's guests. ... more less
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- Also Known As:
- The Varsity Hotel And Spa
- The Varsity Hotel Cambridge