If you use this hotel do not allow them to pre-authorise your card. The reception staff pre-authorised mine twice in error and despite numerous calls did not release it until four days after I had paid the bill in full and left. Effectively, they charged me twice for my stay there and when I called was told it was not their problem, it was up to the bank and that it would take 7 days to refund. They were no prepared to help in any way despite the fact that their error caused me to go overdrawn and incur bank charges. They were not even prepared to offer any gesture of goodwill to compensate for their error.
The lesson is, pay in cash so that you can be sure that you only pay once!
The price of parking is extortionate as well - £8 per day and £8 per night, so for each night you stay it costs you £16.
It is a shame because this is a lovely hotel, and the front of house staff are great. The management could certainly learn some lessons from them in terms of customer service!
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms