Having previously stayed here in an acceptable regular room which cost £89, I decided to try one of their 'executive' rooms thinking that they'd be of a substantially better quality at £149, room only.
We were first offered a room near the front which looked and felt identical to the regular room I'd previously stayed in. I pointed this out to the front desk and we were offered an alternative without any fuss. This room was enormous with a four-poster bed so we can only think that there had been a mistake.
A few problems were immediately apparent: there was the sound of a toilet endlessly trying to refill.. it was broken. I removed the granite top and fixed it.. and while doing so, discovered 3 or four broken floor tiles which wobbled underfoot.
We then discovered that the internet router was not connected to power. The multi socket to which it was attached had fused, so we connected it to the wall and fixed that. There was no central light in the room though it appeared there was a fixture without a bulb. I guess we could have probably had the hotel attend to these issues, but I tend to think it's far quicker to sort these things on your own in a few minutes rather than go to that bother.
On the plus side, the four poster was very nice with crisp linen and comfortable pillows. Decent if slightly cramped shower with good water pressure and good towels. A quite lovely view of the park.
There is something rather charming about this hotel although I can quite understand why this is lost on many. The decor is unquestionable tired, but you cannot take a hotel seriously that offers rooms with cracked tiles, a broken toilet and fused electrics. Loose extension cables and sockets trailing around furniture are also not the mark of a classy hotel. Somehow, the photos on their website manage at the same time to be accurate and yet misleading.
Quite honestly, £149 is way too much for this room. £89 seemed acceptable for a standard room, but the hike to £149 is over the top. Yes it was a very nice size, but I was expecting something more than extra space, and certainly free of maintenance issues!
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms