I stayed at this hotel for a shopping trip into Cambridge - for this it is an excellent location. From the start there were issues with the stay. The kerb to the upper level of the carp park meant my car grounded slightly on entry - unusual as my car is not particularly low.
The reception was quite a visual delight but unfortunately the service did not match it. There was little information provided by the receptionist other than we were on the third floor! The overall feeling was not welcoming.
The room was access from a lift via a corridor which gave a clue to the standard of decor. Dated is too kind a description. Paint work is scuffed, pictures set at angles, damage to skirtings and dado rails. The room was a reasonable size but in great need of maintenance and redecoration. Wallpaper was pealing, woodwork damaged, furniture units in poor condition to mention just few points. The room was noisy - external and internal. The traffic along the corridors seemed non-stop. The radiator needed bleeding as it heated unevenly and gurgled away all night. The toilet took an age to fill but luckily the shower was a boon.
We made complaint as you would expect and was told that the staff are aware of the room's short comings but they could not do anything about it.
After a disturbed night a good breakfast would be a bonus but unfortunately the service and quality matched the quality of the accommodation.
To summarise - too expensive, too dated, poor service and the hotel couldn't care less about the guests. There is little to recommend it and I would suggest Cambridge can offer better for less.
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms