I stayed here for one night attending a Christmas work party and was absolutely shocked by my stay. I have never had such a bad experience in a hotel before and have stayed at plenty within the UK. To start with on arrival I asked the receptionist what time breakfast would be and what time checkout in the morning would be (I thought this would be quite normal questions when somebody checks in to a hotel) and I was told by the receptionist to read the details when I go up to my room! Imagine... I go to my room to find the balcony door is open and does not lock. I wouldn't feel safe sleeping knowing this so asked reception could I change rooms- she said every room was taken. I waited for maintenance for about 20 minutes for him to come up and advise me there was no no key (which I had told them) he would go to look for a spare. By this point I had only 25 minutes to get ready for my work do so called back to tell them not to worry I would sort something. The lady from my company organising the stay said there was a spare room and brought me to reception to get another room. The same arrogant lady was there and seemed extremely annoyed with me. I have to say I am usually such a placid person and have never even written a bad review on trip adviser before so her treatment really shocked me. To top it off the new room key I received ( walking in with two other colleagues helping to carry my bags at 2 am in the morning) had a young lady sleeping in the bed who screamed as we walked in! Note- always put the latch on your doors. I ended up swapping rooms with a colleague. I found out from reception later that apparently the awful receptionist was in fact a manager called Sylvia! My father has managed top hotels in London for over 30 years and when I told him of my experiences he was disgusted. Other than that the room was tired looking- but had quite a large telly, comfy bed and tea/coffee facilities which were fine. Our 3 course meal was awful thank god we had eaten not long before. The potatoes tasted like Aunt Bessy's cooked 5 times. Breakfast was lovely as were the girls working in the breakfast area. One last thing at 1.30 in the morning I asked the young man at reception could we order sandwiches and coffee. He said yes but only to your rooms as room service- I said please as I'm with my colleagues could we not sit down in the foyer (it would be less work than delivering to different rooms)- he was adamant that he couldn't so we didn't bother ordering anything. Overall I think the attitude of the awful receptionist ruined my stay- if she had at least said sorry about the balcony and had a better attitude I'm sure things wouldn't have seemed so bad but she acted like everything was all my fault and wouldn't even look at me in the morning-weird character and not an example to other staff of who should be greeting and welcoming guests to a hotel they have travelled far to get to.
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms