I never write reviews but this honestly warranted one. We booked three hotel rooms to stay to in Cambridge. When we arrived the lady allocated us three rooms - the first one my daughter walked into AND THERE WAS SOMEONE IN BED IN THE ROOM which apart from being distressing for both parties, is also distressing for security reasons. The receptionist tried to imply that this was our fault, which was delusional given the card only worked for the room she had told us. We were also given two twin rooms when we had paid for queen rooms. The hotel staff were most unhelpful and seemed annoyed that they would have to push the beds together (could not change our rooms). When my daughter returned to the hotel later to get a new key, he simply gave her a new key without any checks to make sure that she was actually a guest. The rooms themselves are okay, and the location is fine but further out than you think. The ONLY redeeming feature was the breakfast, although the staff were pretty useless there too. All in all a lot more hassle than it was worth.
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
- Reservation Options:
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- Also Known As:
- Hotel De Vere University Arms