Oh my oh my! We've been using this hotel for almost 2 years as our company use it for our frequent visits! If it wasn't for this we would not be here!
Faulty towers is 5 star in comparison. The building is outdated, refit signs been visible for the last 2 years, although scaffolding has now gone up on the exterior, focus should be more on the interior! The cealing in the bar is undone and the rooms are in dire need! Focus should be with them.
It's a unique hotel where no 2 rooms are alike. Some, 214, 314, 213 are great and others really are a dive. Many times there have been ferrying from room to room as we've checked in to find dirty rooms, rooms with no locks, broken fixtures, including windows that don't close in winter! Internet connection very poor, wireless downstairs and wired in room, however most I've been in do not work!
Staff, well a selection are friendly but you have to be lucky to get these. Some are very rude and have been caught making rude jesters towards our group! Come back Neil you were their saving grace!
Food: a sore subject, we have an allowance to eat at hotel, there are 2 places to eat there restaurant and bar, both I would advise ordering at least an hour before if you don't min waiting. On receipt please expect cold food and items missing or even items are not ordered! This has been the same if there been 2 or 12! There is no allowance for alterations in the restaurant even if they have the items in stock, even though the menu is very limited and over priced for the quality and quantity and even the service! They offer promotions with no Ts and Cs and then tell you you can't use them or it's 1 per table.
Sorry to go on but really it's one to be avoided....
Breakfast is a mess, cold food yet again, raw eggs given, no just once even, again beverages ordered and never arriving. Service, not with a smile.
Back to rooms and they are really run down, I've had toilets that you can not sit on, some that doesn't flush well, baths that don't drain, showers that give a dribble and barely wash you! Creaky floor boards, beds that are 2 pushed together and have a ridge in the middle, beds that come away from the wall, I could go on!!!
Please it's one to avoid and I must admit that we are now going to request a different hotel, the Travelodge would be better!!!
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms