Overall assessment: Despite the dated interior, with a very good rate, may be worth a stay due to the location and excellent staff.
The greatest benefits of the hotel are the location and the staff. Every staff member I encountered was extremely friendly and helpful. I arrived a bit early, but the clerk was able to get a room for me with minimal wait time. In the evening after returning to the hotel, I decided to have a drink at the bar. The bar staff were also warm and extremely accommodating - happy to help me with a special request. The next morning, I needed to catch a bus to head to London. In a rush, I ordered some food from the restaurant. Since time was short, they wrapped the sandwich for me and bagged it to go. Again, extremely helpful and friendly. The location is also quite nice being within walking distance to city center and loads of other restaurants and shopping nearby.
The only negative of the hotel is that it is in serious need of renovations. I have stayed at many hotels over the years, including hotels in very remote locations in Africa and Asia, so perhaps my assessment may be in a broader context, but the hotel itself has such great potential. The exterior of the building and layout of the interior space is quite nice overall. However, the interior fixtures and furnishings are in definite need of an update. As previous reviewers have mentioned, the beds are old, the carpet and furniture worn with use, and the bathroom, while cleaned by staff, felt dated and dirty due to the years of use without renovation.
Unfortunately, these are not issues that hotel staff can do anything about. It was evident the rooms were prepared and cleaned by staff, but no amount of cleaning will help a bed that's too old, or windows, carpets and bathtub that need to be replaced.
If the owners/management company of the hotel invested a bit of money to perform renovations, this could be an amazing hotel. As it is, I would likely only return with an extremely good rate.
Unfortunately, despite the location and excellent staff, the normal rate is not realistic in light of the condition of the interior.
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- Also Known As:
- Royal Hotel Cambridge
- Cambridge Royal Hotel