My partner was in recovery of a recent leg opperation so was on crutches. When we realised we were placed on the top floor, i asked if it was possible to move rooms to the level floor. Unfortunately they didn't have the room to do this. Fine. So after struggling up 3 flights of stairs we enter our 'DELUXE' double room. Deluxe it wasn't. With just about enough room to get dressed, i seemed to be missing the deluxe part. That was until i enteres the bathroom and their it was, the very dated 'beday' i think thst was their idea of deluxe.
The next morning i went into my friends standard double to compare the differences... Which were little apart from a 'beday' and a £20 price difference. So i took myself to reception and asked politely what the differences were, the receptionist struggled to give me an answer and eventualy said 2inches size difference. When i said i wasn't too happy about paying the extra, my response was ''tough.'' The manager was conveniently busy so i took the address and complaints procedure, the receptionist was extremely reluctant in giving me her name.
So if its ripped upholstry, rude service and an over priced room then by all means 'Welcome to Centennial' and i havn't even started on the breakfast!More
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