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“Worst nights sleep of our lives - no A/C, cannot close curtains”

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Doubletree by Hilton Cambridge City Centre
Ranked #10 of 36 Hotels in Cambridge
Los Angeles, California
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Worst nights sleep of our lives - no A/C, cannot close curtains”
2 of 5 bubbles Reviewed 3 June 2012

We had to stay at the Doubletree by Hilton Cambridge for a business meeting that occurred there for a couple of days. The room itself was adequate and clean, a bit on the small side, but not cramped. We turned on the A/C to cool down the stuffy room, but after waiting a while and noticed the room was not cool, we called front desk to ask for someone to check our A/C, only to be told there was no A/C. What we had in the room was an air cooler, and we had to open the window to let the hot air out. So we opened the window, but there was no screen, so bugs flew in and bit us. The room temperature was never comfortable, and to add insults to injury, the curtains could not be closed. There're only half a curtain over the window! So by 6 am or so, the light started to brighten up the room. We only got 2 hours of sleep max each night. The bed was also not comfortable. It felt hard. The pillows were too thick. All of these combinations made it the worst for sleeping. As for the staff, for some reasons, we felt they were not warm or welcoming. They were nice enough, but we just got the sense they would have rather be doing something else than talking to us. The gentleman that came to our room to check on the A/C scolded us that it was not an A/C but an air cooler as if we should have known, and we were too stupid to know, or something to that effect. He just had a very short and curt way about him. If we had to be back in Cambridge next time, we'll try the Crown Plaza down the street instead. Colleagues who stayed there said they enjoyed it there very much. Breakfast here was excellent though.

Room Tip: There is no good room if the whole hotel doesn't have air conditioning, and the curtains cannot...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 6 June 2012
Dear Cher, thank you for your recent review on this website. I was very concerned to read of your disappointing experience with us at the hotel.

Please accept our most sincere apologies for the fact that you found your room to be too hot. As you are aware, the hotel currently has only an air cooling system and I apologise for any discomfort caused. I should just like to mention that a fan would have been available upon request.

Air conditioning is becoming a more important requirement of hotel guests these days and we will obviously bear this in mind when our bedrooms are next re-furbished.

With regards to your comment about the curtains not been able to close. Behind the dress curtains there are black-out curtains that fully open and close, I am sorry if this was not clear enough nor explained to you on arrival by our receptionist.

I can only hope that you will return to the hotel in the future when I hope you will enjoy your stay.
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1,986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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UK
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 3 June 2012

Booked the hotel for one night, on quite short notice. Although there were a couple of hitches with the booking, the staff were quick to rectify.
The room was really well thought out, the amenities were great, no having to search for a plug socket to plug the kettle in there was a set station for the refreshments, many hotels provide the tea and coffee making facility but then you have to re-arrange the room to make a cuppa! Not here though. Bathroom was modern and spacious.
Slight negative the blackout curtain didn't fit completely across the window so some light filtered through, not a problem for me but my husband likes a really dark room - (comments to your-selves please!).
We will definately return to this hotel when we next visit Cambridge, hopefully will book in advance to enable us to have a river view room.

Room Tip: A river view room would be lovely.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EssexCoupleUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 6 June 2012
Thank you for your recent review, your feedback is always appreciated. I was pleased to read that overall you enjoyed your stay with us. We hope to welcome you back to the DoubleTree Cambridge in the near future.
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London, United Kingdom
Level Contributor
206 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed 31 May 2012

In terms of location this is excellent everything in easy walking distance, staff our friendly. If the waether is good nothing can beat sitting in the small garden area watch the River Cam (and punters...) go by.
The negatives - personally do not enjoy the food in the Dining Room (good places to eat closeby)
- breakfast is Buffet and fine.
Have stayed here 5 or so times and would love to have one of the rooms with a view (most do not have this view) - rooms quite small and A/C not working.
Given the prices would expect Wifi to be free.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank summerlea45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 6 June 2012
Thank you for your recent review on this website, your constructive comments and feedback are welcomed. I was pleased to read that overall you enjoyed your stay and I have duly noted your comments and suggestions for future reference. I can only hope to welcome you back to the DoubleTree Cambridge in the not too distant future.
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Naples, Florida, USA
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 27 May 2012 via mobile

In our many visits to boston we often found the cost of staying with pets prohibitive. But this Doubletree has reasonable rates for the area and no additional charge for our dogs. Even with the rather hefty paking fee it was still more reasonable than co.parable hotels. Also it is a full service hotel and the staff is exceptionally friendly and helpful. Btw Hilton Honors members get complimentary Starbuck's coffee :)

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 27 May 2012

On the upside, I had a well-sized room with a decent bathroom and an outside balcony. The location of the hotel is good and the bar area is nice (especially the outdoor parts). There's an onsite gym - small but fine.

On the downside, the room rates are very high and everything else comes at a fairly high cost (food, drink, roomservice, car parking).

The Doubletree is clearly serving business customers and benefits from the generally high prices and limited availability of hotels in Cambridge. Would be good if there was more of a focus on value for money...

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 30 May 2012
Dear Dr Wolf
Thank you for your feedback on this website. Your observations and opinions are appreciated and will be taken into serious consideration. Thank you for staying with us at DoubleTree Cambridge and we look forward to welcoming you back in the near future.
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Cunupia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 25 May 2012

This is an excellent hotel situated near the canal at Granta Place, Cambridge. Very close to the town center and within easy walking distance to all the colleges of Cambridge University and shopping. Wonderful staff and service and the view from the rooms are wonderful ( punting on the canal, swans and ducks swimming etc.) After graduation at Wolfson College, University of Cambridge, I left my degree in my room by mistake and the staff kindly couriered it to London for me. Excellent Service and Excellent Staff

Room Tip: Riverside View Excellent
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colonelrikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 28 May 2012
Thank you for your recent review, your feedback is always appreciated. I was pleased to read that overall you enjoyed your stay with us, and you enjoyed the location and the views. Congratulations on your Graduation! and we hope to welcome you back at the DoubleTree Cambridge in the not too distant future.
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Amsterdam, The Netherlands
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 25 May 2012 via mobile

This location is (on a sunny day) hotel heaven. The garden is great. Situated on the river, facing south with lots of sun, many boats passing by with on the opposite side more gardens and green. I loved it; but then again, it was the first sunny summerday this year

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mister M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 30 May 2012
Dear Mister Mec
Thank you for your feedback on this website. I was glad to read that you enjoyed your visit and the location and garden of the hotel. Thank you for you staying with us at DoubleTree Cambridge and we look forward to welcoming you back in the not too distant sunny future. Let's hope for more sunny days this summer.
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Additional Information about Doubletree by Hilton Cambridge City Centre

Property: Doubletree by Hilton Cambridge City Centre
Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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