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“Nice facilities and location. Ridiculously expensive. Breakfast very poor”

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Doubletree by Hilton Cambridge City Centre
Ranked #11 of 36 Hotels in Cambridge
Maidenhead, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice facilities and location. Ridiculously expensive. Breakfast very poor”
Reviewed 25 July 2012

Nice facilities and location, right on the river and close to the city centre. Lots of nice pubs and restaurants nearby. Room rates were ridiculously expensive. The breakfast was very poor - fried eggs on buffet could have served as shoe soles – must have been under the heating lamps for a while!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,003 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (433)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Torquay, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2012

We arrived early en route to a funeral, and asked to leave bags and just freshen up, but were told one of the rooms was ready for use. I had a room with a balcony, (to my delight the balcony had chairs, table and an ashtray), and a view over the canal and river and trees. An enormous bed, good bedding, and everything worked - TV, hairdryer, iron, etc. Decent sized en-suite and nice toiletries. Free cookies and chocolate as well as the usual tea/coffee/minibar stuff.

In the evening we ate from the bar menu, which was very good. Left too early for breakfast, unfortunately; could have ordered but too early for us! We ate the cookies instead.

Staff were attentive, pleasant and very helpful. Hotel very clean and relaxing. Just what we needed after a stressful day. Thank you to all of them for such a pleasant stay.

Room Tip: We booked on lastminute.com and it was excellent value.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 25 July 2012
Dear Jennifer
Thank you for your recent review, your feedback is always appreciated. I was pleased to read that overall you enjoyed your stay with us, and you enjoyed the location, bedroom and the chocolate chip cookie. We look forward to welcoming you back at the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2012

I took a group of Italian VIPs to this hotel and they were very impressed. The rooms are spacious and luxurious. Only a bidet was missing, by Italian standards. But the beds were comfortable and the views lovely. Breakfast is excellent, the staff are extremely professional, and the position is ideal for discovering Cambridge on foot. I wouldn't hesitate to recommend this hotel to any type of traveller - business or leisure, couples or families.

Room Tip: Ask for a river view.
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady-of-Harley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 25 July 2012
Dear Lady of Harley
Thank you for taking time to leave a review on this website. I was very pleased to read that your Italian VIP guests were happy with their stay with us.
It is always a pleasure to receive comments such as yours and I will be sure to pass on your kind comments to the team, I know that they will be pleased to know that their hard work does not go unnoticed.
We look forward to welcoming you and your guests back at the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keene, New Hampshire, United States
1 review
Reviewed 23 July 2012

Went here for a girls weekend, room was overpriced, we asked for double beds and got twins. Rooms were small, and walls were paper thin, I could hear people sneezing in the room next to us. Maids tried to come in and clean our room twice before 10 am and check out was at 12. Had problems opening the pull out couch and reception was rude when we called about it, and the guy who came to help us had what looked like a mixed alcohol drink in his hand and was very short and rude. I will not only not stay here again but I will spend an hour of my time writing bad reviews for this hotel wherever I can! Trust me you can find WAY better and nicer hotels for $300+ a night!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rheannon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aitziber H, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 25 July 2012
Dear Rheannon
Thank you for taking the time to leave a review after your recent stay with us, your feedback is always appreciated. I was very sad to read and certainly very concerned to see from your comments that there were some areas of your stay that did not seem to meet your expectations. Please accept our most sincere apologies for the inconvenience that this may have caused you. I will certainly pass on your comments to the relevant managers for them to take necessary action where possible. In the meantime,I can only hope that you will decide to return to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 July 2012

We got a lastminute.com deal on a twin and double rooms the double was King size the two rooms were interconnecting and large with two chairs opening out side to a chair and table .complimentary cookie on arrival subsisidized carparking beautiful location right on river cam
The only downside mo free wifi
Also had a gym and small pool which the kids loved
We loved it paid extra for breakfast which was worth it

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michaelnmegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 July 2012

stayed here a couple of nights for business. i've been to cambridge a number of times now, so know the place quite well.

the location of the hotel is very good. nestled away by the Cam River but within walking distance to most places you'd want to visit in Cambridge. Additionally, the hotel is away from the noisiest parts of the city so you will get a good night's rest in very comfortable beds.

Breakfast is good. Not a huge spread to choose from, but adequate.

Internet cost GBP15.00 for 24hrs which is a complete rip-off but indicative of the fact most people staying on business would have to pay this and put them on expenses.

I was here for a 2-day conference and the facilities were good. The meeting rooms we used all faced the river and there was plenty of natural light which helped keep many of us awake ;)

All in all, this is a typical Hilton hotel with no nasty shocks or surprises. Expect the usual Hilton prices too!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ForeverHoliday123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
131 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 July 2012

Great location in this historical and beautiful town. The hotel is right on the river and walking distance to all major sites, yet tucked away enough to feel very private. The staff was very attentive. The parking was perfect and very inexpensive for the area. The room was amazing and was overlooking the Thames. What more can I say. The room was well appointed, very clean and top notch. We had requested an esaver upgrade on the Hilton site when booking and we got it. Our room was a top floor corner suite with a wrap aound terrace. Great luxury, great price and great location. All around a perfect stay. By the way, the breakfast was great. I had read a review that said it was bad. Ours was included as a Diamond member, but paying or not, it was a very good buffet breakfast. We were here as a couple but it would be great for a family trip as well.
We did a pont tour along the river. It was great. If you can, do the private version.

Room Tip: Facing the river. We had requested an e-saver upgrade on the Hilton Honors site and got it. Well wor...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, 16 July 2012
Dear Adam
Thank you for your recent review, it is always a pleasure to receive comments such as yours and I will be sure to pass on your kind comments to all the team, I know that they will be pleased to know that their hard work does not go unnoticed. I would like to thank you for your comments, as it is only through feedback from our customers that we can continually evaluate and improve the level of hospitality that we offer. We look forward to welcoming you back to the hotel on your next visit to UK.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Cambridge City Centre

Property: Doubletree by Hilton Cambridge City Centre
Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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