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“Very relaxing stay”

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Doubletree by Hilton Cambridge City Centre
Ranked #12 of 37 Hotels in Cambridge
Certificate of Excellence
Reviewed 23 November 2012

Booked a Saturday night treat for my husband's birthday even though we only live 20 miles from Cambridge. Chose the hotel for its location (away from traffic and on the river) and kept our fingers crossed it would be an OK room (some TripAdvisor reviews say it is shabby). Pre-requested an upgrade to a river view room but on checking in were advised they were fully booked so unable to offer the upgrade. Checked in early but room not ready, however we were able to park and leave our bags with reception. Returned late afternoon, given our warm cookies, and discovered we were in a third floor river view room with a small balcony towards the end of the main corridor and there was a birthday card from the staff for my husband! What a lovely touch. Lovely room, clean, warm, comfy bed and very, very quiet. Only complaint would be the cost of breakfast - no option for a smaller, cheaper breakfast (only wanted juice and a croissant) so went out and had brunch in town later instead. Staff really friendly, nice bar for an after hours drink and although it is £17.50 to park you can use the car park from early morning on your day of arrival until midnight on the day you depart so for 2 full days within walking distance of the town centre it really is quite reasonable. Would definitely stay there again.

  • Stayed: November 2012, travelled as a couple
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Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,710 - 1,716 of 2,306 reviews

Reviewed 21 November 2012

Have stayed at this hotel twice before and although it is one of the more expenxive hotels in Cambridge , we have always been impressed. NOT THIS TIME the room was dark shabby and tired, there was dust everywhere and a great view of the carpark!!!, Its a shame as the staff and service are great breakfast was excellent but it si definaley NOT worth the cost

  • Stayed: November 2012, travelled as a couple
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2  Thank PAULA s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 3 December 2012

Thank you for your review, feedback is always welcomed.
I was very disappointed that despite enjoying your previous stays with us and the food and service at the hotel, due to your last bedroom allocation you did not enjoy your trip, for which please accept our sincere apologies. All our guests' comments are taking very seriously and therefore we are very sorry that you were not happy with your room allocation on this occasion. I will certainly update your profile to make sure that on any future visit you are allocated one of the rooms booked on previous stays when possible as to make sure you enjoy future visits.
I can only hope that you will not be deterred from returning to the hotel and we look forward to welcoming you back to the DoubleTree Cambridge in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2012

oh my God the softness of the bed, the pillows, the cover, the everything....
the best sleep of my life.... as soon as I touched the bed I did not go out of it and slept in a minute leaving lights and tv on....
I will remember it forever...

plus... lovely room in a lovely hotel... at a very good price! wonderful!

  • Stayed: November 2012, travelled on business
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Thank AlgheroConcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

We went on line and were given a chance to book an anonymous hotel for a very reasonable price, it came up with a city centre hotel for an amazing price, we kept our fingers crossed as we really wanted to stay at the Garden House and it did, our room is lovely, with a balcony, staff really professional and helpful. One down side, the hot water was barely warm but the staff tried to sort it , offered to move us but it was too late and in the end gave us a complimentary breakfast. All in all a lovely evening.

  • Stayed: November 2012, travelled as a couple
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Thank Edwina25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

We stayed 2 weekend nights at the Doubletree after considering several locations and were very pleased with our choice. It is an easy walk to all of the attractions in Cambridge, as well as being right next to Scudamore's Punts, which you can either rent yourself or go on a tour, as we did. We had reserved a room with a river view, which I highly recommend. We were upgraded to one of the river view rooms with a balcony, which was nice, but the balcony is small and I'm not sure that I would pay the extra. The breakfast buffet was very large, the dining room setting overlooking the river is lovely, and I think the breakfast choices are worth the cost. The only downside was the water pressure in the otherwise modern bathroom. That could have been better. All in all, a very pleasant stay which I will definitely repeat upon any future trips to Cambridge.

Room Tip: Definitely reserve a river view.
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  • Stayed: November 2012, travelled with family
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Thank JTJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

I stayed here a few weeks back on business. I was greeted with a warm cookie and a warmer smile. The staff were great, I was really early for check in and the hotel was accommodating which was great. The room itself was great, good shower which is so important. The bed was so so comfy and the chair in the corner was nice for chilling out after a long day.

I had the breakfast in the morning, which was really good and had a large variety of tasty food.

  • Stayed: November 2012, travelled on business
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Thank oliver o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

Can be expensive but choose the right dates and it's a good value well located hotel. Situated right next to the Cam so perfect for summer cocktails on the lawn whilst watching the punts go by. Easy walking distance to the central shopping area and colleges. Good restaurants and bars are all accessible on foot. Good luck finding it if arriving by car, your navigation system might take you up a few closed roads before you eventually get there!

  • Stayed: November 2012, travelled with family
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Thank flowman911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Cambridge
#8 Luxury Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: £139 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
DoubleTree by Hilton Cambridge City Centre is a four star hotel with the best views in Cambridge. We are surrounded by the beautiful River Cam yet only minutes from the city centre. The 138 en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Seven air conditioned function rooms are ideal for large or small events and our Marco Pierre White Steakhouse is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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