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Doubletree by Hilton Cambridge City Centre
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Reviews (2,343)
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1,638 - 1,643 of 2,343 reviews
Reviewed 27 May 2013

We go here every year for work. It is, I understand, a pretty expensive hotel so I don't understand why it's not a lot better.

Pros - It's got a lovely location on the water and close to the centre of town. We went punting down the college backs using the hire place pretty much next door. The swimming pool and jacuzzi are nice and very quiet. Pool is small but nice for a splash about.

Cons - forgot to give my wake-up call, a lunch buffet which is pretty gross (even if you don't go for the deep fried sausages...), room was very dirty in places, curtains don't close so you wake up when the sun comes up (5am), complimentary cookies and sweets everywhere but no complimentary water in bedroom and the small minibar one cost ~£3.75! Carpark is expensive (£18) although apparently open to negotiation! Staff seem pretty hopeless, I asked for more water in our conference room and the waitress said she would try her best... it never appeared. Tiny tiny bath tub (and I'm a slim petite woman) with no temperature control, no toothpaste or toothbrush in bedroom.

  • Stayed: May 2013, travelled solo
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2  Thank Holiday_Claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

i stayed in th hotel for one night , the location is amazing and the property is excellent , We had a very warm welcome from the two ladies in the reception , very efficcient and the instand upgrade is a plus we were offered two rooms to pick from , the rooms are extraordinasry but after a long stay out and a lot of walking we wanted a nice sleep which was totally spoiled by the guys running the property at night , we had an issue with the cooling system , they sent a tecnician who said it wasnt working in our room and my wife went downstairs to talk to receotion about changing the room they offered another room and said we are not sure if the cooling system works. When she was up frustrated i called the front office and they said we dont have a cooling system and asking me ironically didnt you read our website , i asked him about a solution and he said we will send you a portable cooling system ( wasnt this an option from the beginning ) a guy came up with the cooling system who actually doesnt know how it works and when my wife asked him if it was working he shouted to us yes he shouted to a hotel guest in the hilton chain and said know for yourself what elase so you need .

i called reception again and they said this is the best we have .

Never again with hilton

Room Tip: dont deal with the guys on front desk at night
  • Stayed: May 2013, travelled as a couple
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4  Thank walidhassoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

It was a perfect spot for a relaxing weekend away. They even left a anniversary card and goodies in the room for it. More expensive than some hotels but great for something special. Pool and facilities good and restaurant great for dinner.

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Audrey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2013

Ambushed by 330 calories worth of warm cookie on arrival. You'll need that fitness centre! Hotel fantastic position but soulless. Breakfast wonderful but dining room dark and dreary, even on a sunny day.

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 29 May 2013

Dear Elizabeth P
Thank you for your review. I was very sorry to read that you found our hotel soulless. I believe you misunderstood the reason for us offering the cookie on arrival, warm cookie on arrival as a warm welcome to the hotel, however we always offer a piece of fruit to those guest declining the cookie. I can only hope these negatives will not deter you from returning to the hotel as we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2013

This hotel is ideally located at the heart of the city centre, and quite close to a nature park. We found the staff to be very welcoming, the hotel very comfortable and the food was excellent.

We were fortunate enough to get a room with a balcony and an excellent view.

Overall I was delighted with our stay here, but I do feel it is long overdue for hotels like this to start offering free wi-fi to guests.

The spa / pool / gym area was very good but some essential repairs need doing in some areas, and some of the equipment needs replacing.

Room Tip: Ask for a room with balcony and nice view.
  • Stayed: May 2013, travelled with friends
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Thank TheAnglersRest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 22 May 2013

Thank you for your recent review, I was pleased to see that overall you enjoyed your stay, however sorry to know that you were not happy with the WiFi charges. We do offer complimentary use of our Business centre on the ground floor, with free use of our computers, printing and WiFi access. My apologies if this was not explained to you on check in.
Thank you for your kind comments about the food, the hotel in general and mostly about our team members, I know that they will be happy to know that their hard work does not go unnoticed.
We look forward to welcoming you back to the Doubletree by Hilton Cambridge soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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