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“Excellent Stay”

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Doubletree by Hilton Cambridge City Centre
Ranked #12 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed 19 December 2013

Absolutely wonderful stay at this hotel. The location is perfect and within very close proximity to all points of interest. The facility is immaculate and the staff so friendly. They go out of their way to be helpful in all ways. The concierge always went out of his way to help with questions and needs.
The room was superb with very comfortable beds and fluffy towels. I have had threadbare ones at another chain's so called higher end hotels in London and Paris. Don't hesitate to stay here. You will not be disappointed.

  • Stayed: November 2013, travelled with family
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Thank UsaMaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,325 - 1,331 of 2,189 reviews

Reviewed 16 December 2013

Fantastic staff and wonderful location in Cambridge. I have stayed at several places through the years in Cambridge. This one is the best. Easy access from Train Station (I walked, only 1mi) and great access to restaurants.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

We had afternoon here in late September booked on a Groupon deal. I really like an afternoon tea and was really looking forward to it. We booked with a spa afternoon - so use of their facilities in the early afternoon and then followed by a champagne afternoon tea. We arrived about 1.30pm, only to find that the receptionist in the main hotel didn't know anything about the deal and sent us around to the leisure club, fair enough - you can't know everything! The leisure club receptionist was in the know and told us what to do and showed us to some very swanky changing rooms - that is where the luxury ended, the swimming pool, hot tub, sauna and steam room were decidedly out of date and could do with a serious up grade - however I did love the fact that whilst swimming you could look out over the river.
We got changed and then went to have tea. The service was a bit flaky and slow to start with but polite non the less, it is always pleasurable to watch people make fools of themselves on the river by falling in and the hotel has the perfect location for this. The afternoon tea offers a pot of tea (large and very welcome) a glass of champagne, and then a selection of sandwiches and cakes. The food was good - but not that good - the fillings in the sandwiches were not as they should be and the cakes were adequate but could be better.
I expect a little more from a quality hotel brand in the centre of Cambridge - but none the less it was a ok afternoon. We will choose somewhere else in the future

  • Stayed: September 2013, travelled as a couple
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1  Thank Charlieandaustinsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 30 December 2013

Thank you for your constructive feedback about your latest Afternoon Tea experience. We always endeavour to offer the highest level of service and food quality, and based on your mixed feelings about your experience, although you overall enjoyed the Afternoon Tea, there is plenty of room for improvement and we take this valuable opportunity to take the necessary steps to make our Afternoon Tea experience an even better one in the future. We just hope to be able to welcome you back in the future to offer you an improved experience.

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Reviewed 15 December 2013

Mediocre hotel with food and private dining experience that ought to be better. If it wasnt well located, it would not be chosen for our corporate events. Everything is extra - internet, parking etc. Dont need bathtowels changed every day but do need internet and parking.....

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 16 December 2013

Dear Patricia
We are constantly monitoring the performance of the hotel and our team members’ high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. We will be sharing your comments with all of the relevant managers and appropriate actions will be taken as a result. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice when in Cambridge.
We extend our apologies for your disappointing stay on this occasion and hope you will allow us the opportunity to serve you again in the near future.

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Reviewed 14 December 2013

Was renovated since last time i stayed here in 2011, overall quality of room upgraded. Bathroom and bath is tiny, a bit noisy - but hotel staff is very helpful. Fitness center is outside and most of television monitors on equipment did not work. Breakfast area is nice and good selection

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rene A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 16 December 2013

Dear Rene A H
Thank you for your comments, we are glad that you have noticed all the refurbishments and improvements to the hotel and service since your last visit and thank you also for your kind comment about the helpfulness of the staff. We sincerely value your patronage and we appreciate you taking the time to share your comments.

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Reviewed 13 December 2013

Lovely Hotel on the River,walking distance to the colleges and the shopping centre,only problem is, it is about time Hilton started to give free wifi,would be better than a free cookie! There is a small pub on the corner that has great food and a good selection of Beers and most importantly free wifi.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Ivor John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 16 December 2013

Dear Ivor John B
Thank you for your review, pleased to know that you were happy with the hotel and its location. However, we are very sorry that you were not happy with the WiFi charges. We do offer complimentary use of our Business centre on the ground floor, with free use of our computers, printing and WiFi access. My apologies if this was not explained to you on check in. I can only hope that this will not deter you from returning to the hotel as we look forward to welcoming you back to the DoubleTree by Hilton Cambridge in the future.

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Reviewed 10 December 2013

Our work Christmas party was held at the Doubletree and a number of us were also staying overnight. First of all, the function was very enjoyable and the serving and bar staff were great - a very enjoyable evening was had by all. Check out the following morning was not a great experience - first thing is check your bill! They charge for 2 bottles of still water at £4.50 each - for a hotel charging £200+ per night then water should be complimentary, I was very surprised for a Hilton. Car Park was £18.50 when we had negotiated for £10.00 and also there is a charge on your bill for £10.00 for opening the mini bar which I had to stress 3 times I had not opened. If I had opened the bar to have a look but not consumed anything then I assume this charge would have come off the bill but I think I may have had to battle it. Finally, my Company had pre-paid for the whole function and the multiple rooms (8 or 9) before the event but the receptionist was adamant the rooms had not been paid for and we had to pay. I have discovered since that although a couple of us checked out earlier, another colleague paid for the remainder of the rooms on his credit card but then the last room to be checked out was charged again. Also, we settled the whole bill with Doubletree for function, pre-ordered drinks and accommodation 2 weeks before the event so the hotel has charged has twice and in one case 3 times. My accounts department are collating all the information so refunds can be made - I feel this is very bad for any hotel but especially for one with high charges for their rooms and also aimed at Company functions.
Room was nice and spacious but cold and as we were situated over the foyer quite noisy. The noise did not bother us but the room was quite cold.
I always check my bills but I stress for you to check your bill before making any payment and also bring your own water for your room.

  • Stayed: December 2013, travelled on business
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Thank Marina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 11 December 2013

Dear Marina M
Thank you for your review. I was glad to know that overall you enjoyed your Christmas party at the DoubleTree Cambridge even though this was spoiled last minute due to some issues on check out. Unfortunately there was some unprecedented communication error on our behalf when the reservations dept failed to fully informed the reception team of the exact terms and conditions of your booking, for which we offer our most sincere apology. Should this matter have been brought to our attention by you or the organiser this would have been solved immediately as we strive to solve issues as quickly as possible. Our Sales Manager will get in contact directly with your event organiser to make the necessary refunds in order to settle this matter as promptly and amicably as possible.

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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: £126 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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