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“Afternoon tea”

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Doubletree by Hilton Cambridge City Centre
Ranked #12 of 37 Hotels in Cambridge
Certificate of Excellence
Reviewed 20 December 2013

What a disappointment.
Very pleasant staff but....... a 3rd rate ( over generous rating!) afternoon tea. Sandwiches were extremely skimpily filled; a very small serving of both jam and cream to fill the scones.. The cakes were stodgy, of poor quality and to be quite honest uneatable.
I did complain when paying the bill....£48 for the 3 of us.....the person taking my money agreed that the sandwiches were "not great" but informed me that the management were of the opinion that people were still coming to have the tea ! You'd certainly once ever go once!
I've never complained before! I just hope this prevents some other poor soul from wasting their money!

Stayed: December 2013, travelled with friends
1  Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 30 December 2013

Dear Lesley H
Thank you for your feedback. We are very sorry that you experienced such a disappointing Afternoon tea experience. It is certainly not in our nature to upset customers and therefore an in depth investigation is already on the way to understand what went wrong with the food quality and also with the service, which most probably was just a case of misunderstanding or miscommunication for which we offer nonetheless our most sincere apology.

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1,431 - 1,437 of 2,302 reviews

Reviewed 19 December 2013

Absolutely wonderful stay at this hotel. The location is perfect and within very close proximity to all points of interest. The facility is immaculate and the staff so friendly. They go out of their way to be helpful in all ways. The concierge always went out of his way to help with questions and needs.
The room was superb with very comfortable beds and fluffy towels. I have had threadbare ones at another chain's so called higher end hotels in London and Paris. Don't hesitate to stay here. You will not be disappointed.

  • Stayed: November 2013, travelled with family
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Thank UsaMaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

Fantastic staff and wonderful location in Cambridge. I have stayed at several places through the years in Cambridge. This one is the best. Easy access from Train Station (I walked, only 1mi) and great access to restaurants.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

We had afternoon here in late September booked on a Groupon deal. I really like an afternoon tea and was really looking forward to it. We booked with a spa afternoon - so use of their facilities in the early afternoon and then followed by a champagne afternoon tea. We arrived about 1.30pm, only to find that the receptionist in the main hotel didn't know anything about the deal and sent us around to the leisure club, fair enough - you can't know everything! The leisure club receptionist was in the know and told us what to do and showed us to some very swanky changing rooms - that is where the luxury ended, the swimming pool, hot tub, sauna and steam room were decidedly out of date and could do with a serious up grade - however I did love the fact that whilst swimming you could look out over the river.
We got changed and then went to have tea. The service was a bit flaky and slow to start with but polite non the less, it is always pleasurable to watch people make fools of themselves on the river by falling in and the hotel has the perfect location for this. The afternoon tea offers a pot of tea (large and very welcome) a glass of champagne, and then a selection of sandwiches and cakes. The food was good - but not that good - the fillings in the sandwiches were not as they should be and the cakes were adequate but could be better.
I expect a little more from a quality hotel brand in the centre of Cambridge - but none the less it was a ok afternoon. We will choose somewhere else in the future

  • Stayed: September 2013, travelled as a couple
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1  Thank Charlieandaustinsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 30 December 2013

Thank you for your constructive feedback about your latest Afternoon Tea experience. We always endeavour to offer the highest level of service and food quality, and based on your mixed feelings about your experience, although you overall enjoyed the Afternoon Tea, there is plenty of room for improvement and we take this valuable opportunity to take the necessary steps to make our Afternoon Tea experience an even better one in the future. We just hope to be able to welcome you back in the future to offer you an improved experience.

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Reviewed 15 December 2013

Mediocre hotel with food and private dining experience that ought to be better. If it wasnt well located, it would not be chosen for our corporate events. Everything is extra - internet, parking etc. Dont need bathtowels changed every day but do need internet and parking.....

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 16 December 2013

Dear Patricia
We are constantly monitoring the performance of the hotel and our team members’ high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. We will be sharing your comments with all of the relevant managers and appropriate actions will be taken as a result. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice when in Cambridge.
We extend our apologies for your disappointing stay on this occasion and hope you will allow us the opportunity to serve you again in the near future.

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Reviewed 15 December 2013 via mobile

Right by the river plenty of parking here too. Just stayed the night. We ate in city last night but breakfast was good for a buffet. Staff very good in all areas. Bed comfortable and black out curtains nice touch if you want to sleep in. Rooms good standard with soft towels and bedding.

Stayed: December 2013, travelled with friends
Thank JEagle-Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

Was renovated since last time i stayed here in 2011, overall quality of room upgraded. Bathroom and bath is tiny, a bit noisy - but hotel staff is very helpful. Fitness center is outside and most of television monitors on equipment did not work. Breakfast area is nice and good selection

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rene A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 16 December 2013

Dear Rene A H
Thank you for your comments, we are glad that you have noticed all the refurbishments and improvements to the hotel and service since your last visit and thank you also for your kind comment about the helpfulness of the staff. We sincerely value your patronage and we appreciate you taking the time to share your comments.

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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: £128 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
DoubleTree by Hilton Cambridge City Centre is a four star hotel with the best views in Cambridge. We are surrounded by the beautiful River Cam yet only minutes from the city centre. The 138 en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Seven air conditioned function rooms are ideal for large or small events and our Marco Pierre White Steakhouse is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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