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“Doubletree Hilton Cambridge”

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Doubletree by Hilton Cambridge City Centre
Ranked #13 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed 6 June 2014

staff excellent location excellent Food in the "Marco Pierre" less than good. Be careful when giving pre-authorisation at check in, on leaving the hotel I paid all my account in full after a 4 night stay, which was debited from my account, they then claimed all the pre-authorsed payments, debiting my account with a further €2800.00 (not good in my eyes)

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank Craig F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 9 June 2014

Dear Craig F
Thank you for your review and most kind comments about the staff. Sorry to read your comments about the pre-authorisation process, when a card is pre-authorised on check in no money is taken from our side just put on hold until check out. Unfortunately, with international banks this takes a few days to clear, I am certain that by now the holding should have been cleared off your account. Alternatively, please kindly contact the hotel directly and we will endeavour to solve this immediately.

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Reviews (2,103)
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1,095 - 1,101 of 2,103 reviews

Reviewed 5 June 2014

We stayed at the DoubleTree by Hilton in Cambridge for a sunny week-end early June and were pleased by the location by the river and the tables set outside for either drinks or snacks. A bit disappointed that we were presented with the restaurant menu but none of it could be served outside. The room itself was nice, with river view, but the bathroom and the bed/furniture all seemed like they need a "refresh" to match the expected standing of the hotel and to match the rate they are asking for it... Lastly, as there was a wedding that night, the noise level was very high unluckily, even late into the night. This should be mentioned during the booking if there is a wedding planned in the hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 9 June 2014

Dear Eric T
Thank you for taking time to leave a review, we appreciate your valuable feedback about the rooms and we will take this into consideration. Our sincere apology for the problem with noise from the wedding the night of your stay, ideally all of the wedding guests are allocated nearer the wedding venue but this is not always possible, I can only hope this did not mar your sleep too much.

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Reviewed 4 June 2014

Although our reserved room was not ready as we arrived early, another was found immediately. As I was feeling unwell after our journey, it was much appreciated. Lovely room and good, central hotel in quiet location.

  • Stayed: May 2014, travelled with family
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Thank Midagedmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 6 June 2014

Dear Midagedmum
Thank you for your review. We are pleased to see that our team members’ caring nature came to the rescue on your arrival to the hotel. We hope that the stay at the hotel helped in your recovery and that you will return to the DoubleTree Cambridge on your next visit.

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Reviewed 3 June 2014

This hotel has the best position in Cambridge; it's worth booking a room with a balcony overlooking the Cam, but it does cost a lot! MPW restaurant is also very good but again pricey. Staff were very good-helpful reception and concierge. Good service in the bar and restaurant.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank JEC269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 6 June 2014

Dear JEC269
Thank you for your review. We are thrilled to know that you had such a good stay with us. Especially pleased to read your kind comments about the team members' helpful service. We trust to be able to welcome you back to the DoubleTree Cambridge some time in the future.

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Reviewed 2 June 2014

We went to the Hilton Doubletree as a good central location allowed us to stay near to our party held nearby - excellent service before and during stay - valet parking, helpful concierge, busy hotel with loads of events on but still welcomed.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Ariel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 6 June 2014

Dear Ariel L
Thank you for your review. We are really happy to read that you had such an enjoyable stay with us. Hopefully next time we will be hosting your party in the hotel and you will be even nearer. Looking forward to welcoming you back.

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Reviewed 2 June 2014

Whole hotel is great. Staff great, restaurant, rooms & bar - all really very good and I may well choose DoubleTree by Hilton next time I am in Cambridge. Couple of smaller issues: parking is a little pricey but may well be simply the going rate in an area where parking spaces are rare. It's rather annoying though not to have free Wi-Fi access. I'd also like to reactivate my points (used to be Diamond status a few years back). Real problem though: balcony was covered in green sludge. Looked like the bottom of a pond. So when I stepped onto it, I slipped and cracked my shin. They fixed it real quick but 1) it should never have been allowed to get like that and 2) when I told staff about it, they offered me ice. Really? Some sort of complimentary item would have been more appropriate. Had I been older and frailer, I could have caused a real stink about this... A "very good" rating overall is being dragged down by this issue

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Leighton2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

On arrival greeted by a nice young lady and give a cookie, charged £19.50 to park per night the room was ok nice view of river, bed was very hard and the pillows were like two packets of crisps, the food in the Marco Pierre White restaurant was very average and extremely overpriced for the poor quality the breakfast was a serve yourself buffet considering the price was also very poor wouldnt recommend a disapointing expensive experience

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank margaret e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 6 June 2014

Dear margaret e
Thank you for your review. We are incredibly sorry to read that you were disappointed with your stay. We apologise if the food was not up to standard and assure you that these comments together with your valid observations about the bed and pillows will be studied carefully and necessary action taken where possible. For now, we can only hope that you will give us a second chance and return to the DoubleTree Cambridge when we hope to be able to restore your faith in us.

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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: £166 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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