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“the Chair”

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Doubletree by Hilton Cambridge City Centre
Ranked #13 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed 22 July 2014

when you need a chair, you need a chair; needed an office chair to work at desk, the room chair far too low; 5 mins & one materialised by extremely polite, smart young man. I know this isnt really a 'review item' but it portrays the hotel ethos and attention to guests, so may be of interest. to frequent hotel users, its always the little kindnesses that remain in the memory!!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Logiealmond1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,117 - 1,123 of 2,165 reviews

Reviewed 21 July 2014 via mobile

I apologise for the fact that this review is 6 months late. We have stayed here twice and loved it each time. The location is amazing, being a literal stones throw from "the sights". We had a lovely warm welcome on arrival, and happened to mention we were staying to celebrate my birthday, five minutes after entering the room a card from the hotel team was delivered. The room overlooked the river, and had a balcony, which even in January is lovely. We didn't eat at the hotel thus time, although on our previous visit we did and thoroughly enjoyed it. Breakfast was a substantial buffet offering, as you would expect. In summary a great hotel, with great staff in a fantastic location. You must oh there immediately

Stayed: January 2014
Thank Chixdigska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

The location is a real plus. Situated right on the Cam River, you can enjoy the Backs, the boats punting by, and the rural feeling, with grazing cows and all.
Having stayed at this hotel in the past, we expected more than what it is now. The hotel is not well-maintained. The rugs in the halls were dirty. A room service tray sat outside a neighboring room for more than 24 hours - and would have been there longer had we not phoned. The heating/cooling in the room did not work. The bathroom has neither ventilation nor heated towel bars, necessary in this very rainy region. The hotel encourages the guests to reuse the towels, which is laudable. The problem was that the following day, the towels were still damp.

Room Tip: A river view gives a real feeling for the town.
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  • Stayed: July 2014, travelled on business
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1  Thank yakherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We've been using this hotel on and off for about 45 years, ever since to was the Garden House, and it gets better all the time. The location by the river is wonderful and the new Marco Pierre White restaurant never disappoints.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank r0bertb778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

when it comes to location this hotel is among the top three,i sat out in the garden which spans the banks of the river Cam and the beginning of the the "Cambridge Backs" where many people come to try their hand at punting.
Impersonal is the word,staff seem nonchalant,with very slow service if you stay in the garden,i had to go up to the bar to decide on food or drink,that said there are some good members of staff so my impression is one of inconsistency amongst the staff ethos,i must say a big thank you though to the blond lady member of staff who helped me that evening,and allowed me to leave my canoe on their lawn,so not all bad.
All round i would bring a friend or perhaps have a business meeting there,more the later.

  • Stayed: July 2014, travelled solo
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Thank Fitzroy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 21 July 2014

Dear fitzcongo
Thank you for your review, I was sorry to read about the inconsistency in the service you found at the bar during your stay. This is quite unacceptable as every guest should receive the highest level of service from each and every team member. I am positive that on your next visit this will not be an issue.

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Reviewed 19 July 2014

Just been and had afternoon tea for my 30th at the Doubletree in Cambridge. Service was fantastic, food was lovely and fresh and overall was a fantastic experience. We had one veggie person who got her own platter of food and everyone else had a platter to share. There was so much food (and there was 10 of us)! Would definitely recommend and will be coming again.

  • Stayed: July 2014
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Thank Emmag1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 21 July 2014

Dear Emmag1984
What a lovely feedback. So pleased to know that your 30th was such a fantastic experience and all your guests without exception enjoyed the Afternoon Tea at the DoubleTree Cambridge. Looking forward to celebrating with you your especial days for many birthdays to come!

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Reviewed 16 July 2014

Although the hotel location is excellent we were very disappointed by the service which was apathetic and disinterested, with the exception of the young concierge who was friendly and efficient. If you are not intending to use the mini-bar be sure not to go anywhere near it to avoid triggering charges. In fact the whole experience was slightly stressful as there were so many extra charges that we became nervous of doing anything. The room was adequate, but we were expecting much more to justify the cost. WiFi was not included in the price and a pot of tea for one was £4 - oddly more expensive than a latte. As private travellers it was an extremely expensive couple of days without a good deal to show for it. We loved Cambridge but sadly not the Doubletree which was very poor value for money.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded 21 July 2014

Dear Heather A
Thank you for your comments on this website. We take very seriously your opinion to improve the services and products we offer. I have passed on your comments to the departments involved and will take this feedback into account where possible. I am glad that you enjoyed the central location and service from our concierge team member.
We are undergoing constant change to improve the guest experience and I hope to welcome you back in the future to experience this for yourself.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: £120 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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