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“Adequate - some good points, some bad”

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Doubletree by Hilton Cambridge City Centre
Ranked #11 of 36 Hotels in Cambridge
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Adequate - some good points, some bad”
Reviewed 29 November 2008

This hotel has been smartened up a bit since I was a student in Cambridge. Rooms are now quite smart, though I noticed they weren't properly sound proof - I could hear conversations from other rooms.

We paid extra for a river view, which is worth it. We booked an advance deal on their site, and it was £119 - but no breakfast with that.

Beware - parking is extra - it was £15 for one day. I couldn't see any mention of this when I booked, despite looking to see whether it was included.

Staff were fairly helpful, but not really friendly. Also, the cleaning staff in the morning made a lot of noise. Kept banging the adjacent doors - it was bad enough that I called down to reception to ask them to keep the noise down.

The position here is great, especially if you get a river view, and the rooms are comfortable. Beyond that, there isn't much to recommend the hotel. Cambridge is expensive for what you get, so there isn't a great choice here overall.

  • Liked — Position, smart rooms
  • Disliked — Service, noisy cleaners, parking extra
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Enfant_teribl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 November 2008

This hotel was a bit of a disappointment. It has a good central location but the rooms are nothing special. Our room, though modern, was quite small and pokey with a tiny window overlooking the carpark. We paid £165 for a "king" room and it was extremely overpriced.

I’d recommend the location but keep your expectations low for the room!

  • Liked — Location
  • Disliked — Price!
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Octopuseclipse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
188 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 28 October 2008

This hotel is perfectly located for a visit to Cambridge. Close to shops, restaurants and colleges, all within walking distance. It is situated in a quiet street alongside the river. Our room was on the third floor overlooking the river and it was very peaceful and pretty.

Smartly decorated room, huge comfy bed and smart functional bathroom with good quality products. The only thing missing were bathrobes.

  • Liked — Location and comfort.
  • Disliked — Nothing.
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Callycam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2008

My wife and I stayed here for two nights in October. We booked the "Sweet Romance Getaway Package". Let me describe this package to you and what we actually received:

1. A bottle of sparkling wine in your room on arrival - no, had to go down to reception and ask for this.

2. Full breakfast, served in your room (where applicable) or in hotel restaurant - got this one day after filling in the order ticket and hanging it on the door handle - arrived twenty minutes late. No ticket left by housekeeping for next day so no breakfast. On check-out found that we had been charged for this.

3. On additional nights buy a lunch/dinner entrée, get a second free (terms apply) - The food is so bad you wouldn't want one.

4. Copy of Sweet Romance Selections – our customised local guide - never saw this.

So we did not receive the advertised package. We did get dinner and wine on the house after complaining but this still didn't seem sufficient. Hilton charge an extra £60 per night for this so it is really not worth it at all.

To expand on the food comment above - it is really bad and they charge a fortune for it. It honestly appears to have come fresh out of the microwave

The room we were given must have been the worst in the hotel. We had a view of the roof and we were woken at 6am both mornings by the air con starting up in the fitness room next door. Pray you don't get room 321. Also had a fridge with nothing in it except two bottles of water, only one of which was replaced the next day - what is the point? Is it supposed to be a mini-bar?

The staff at reception were OK.

Any good points? Well, the interior of the hotel is very nice and the location is perfect. That's it. All in all a pretty bad experience and will definitely never return.

  • Liked — Location
  • Disliked — Everything else
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank i_want_more_holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brighton
2 reviews
Reviewed 23 October 2008

A great location for getting about and useful to have somewhere to park - even if we had to pay. A good clean room with a view over the Cam and helpful staff. We did not have the breakfast as it was an extra but the hotel restaurant seemed to have a good atmosphere. A bit more expensive than we had imagined but i think that is Cambridge.

Helpful?
Thank Vaux1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham, England
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 October 2008

We booked a 3 night package (including dinner on 2 nights) tthrough the hotel's centralised telephone booking system, after the price calculated by their website was incorrect.

Check-in was fine, but I wasn't convinced the special package offer had been logged correctly; concierge very good.

Room 141 was fine - not big, but a decent bathroom and a nice balcony. Despite advanced request, a cot had not been provided. To the hotel's credit, this was remedied very quickly, as were a couple of other requests.

We came across many INSECTS inside the room and restaurant during our stay. Mosquitoes, spiders, fruit flies - it didn't inspire confidence in the hotel's cleanliness, especially given the volume of spider's webs we encountered.

The main restaurant was being refurbished during our stay, but we were able to take breakfast and dinner in the adjacent brasserie area. Dinner on the first night was excellent and the service was good. The starters were ENORMOUS and the quality of each course was very good.

Buffet breakfast was good each day - plenty of choice and decent quality. High chairs were poor, though - some broken, some dirty.

Dinner on the 3rd night (a Sunday) was a very disappointing experience. The service was very slow and impersonal. Also, the hotel's wine list was very limited, but we were refused permission to bring our own bottle in.

The leisure club is good, although the pool is a little small.

Check out was poor. Despite TWICE talking to the reception staff to double check that our special package offer had been logged correctly, we were presented with an incorrect bill. This was eventually remedied, but there was no apology and this is not the kind of service one would expect from a 4-star hotel that is part of an established international chain.

Overall, we enjoyed our stay, but the experience was tainted by a lack of attention to detail. The staff could make this a first class establishment, but on this evidence, they need to care more and avoid the niggly problems that we experienced.

  • Liked — Food quality, balcony in room, leisure club
  • Disliked — Restaurant service, insects, reception experience, expensive car park
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank p_wolstenholme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, NV, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2008

I picked this hotel because of the proximity to Queen's College where my daughter was staying for a summer college programme. I would definitely stay again. Rooms were clean and adequately furnished. The room we had featured a small deck with a table and two chairs. Not a great view but okay. Unless you're going for a romantic weekend and/or planning never to leave the room - why pay extra for a view. We were situated street side but, at the end where the road stopped and the footpath to the fields began. Perfect for that first cup of coffee in the morning.

Concierge staff was very helpful and friendly. Barmaids were friendly as well. Front desk staff, just okay. We did not eat in the hotel restuarant but, we did enjoy coffee and breakfast in the grassy outdoor dining area next to the lock and pond. Very peaceful experience - except for the occasional bee - watching a family of ducks convorting in the water and "people watching" as the byclists rode by on the bike/foot path towards the Colleges.

Bathrooms were clean and the tub/shower combo had good water pressure. The shower was one of those wall mounted hand held wand types. Which is a big plus for a hotel bathroom in my opinion. We did have to call housekeeping for more wash clothes as only one was provided. I don't really remember the bathroom products since I always take my own.

The beds and pillows . . . The beds were extemely firm. I'm not going to say whether that is good or bad. I slept fine. You will have to judge for yourself if you go. The bed linens were nice - clean and crisp. The pillows were big and fluffy feather pillows. Here's my only complaint - we only stayed the one night but my pajamas reeked of that "wet dog" smell from those pillows for the remainder of my visit to England. I would recommend asking for foam or polyester batting pillows upon arrival.

Overall it was good experience. I travel quite a bit up and down the west coast in the US, and have stayed at many Hilton properties. This hotel was up to my standards. I would definately choose it again. And, I reiterate, the location was great. Within walking distance to all the major sites.

  • Liked — Location
  • Disliked — Pillows
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hopsnscotch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Cambridge City Centre

Property: Doubletree by Hilton Cambridge City Centre
Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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