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The Gonville Hotel
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Reviews (2,037)
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1,047
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All reviewsfree parkingparker's piecewet roomcity centrelovely hotelcar parkwalk in showeron site parkingsuperior roomexcellent locationwithin easy walking distancethe air conditioningroom was largefew minutes walkvery pleasant stayvisit cambridgecooked breakfast
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Reviewed 23 June 2011

We stayed at the Gonville at the end of our overseas trip through Europe & the UK and were very happy with it's proximity to Regent Street and the restaurant , shopping areas and train station. Also the hotel is opposite Parker Green( a large park) and in short walking distance to the National Express bus stop for the direct bus to Heathrow.(takes about 2hrs 45mins).
The rooms are spacious but a little tired . We were initially allocated room 121 which is to be avoided as it is near the large kitchen exhaust fan and the noise was very intrusive.The staff at the front desk were responsive and changed our room with no fuss - which we appreciated.
The hot breakfast is cooked based on your order & free wifi is available.
We would stay again.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Collectandtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2011

The room was nice and spacious, well kept and clean. The service was OK, but the food was average.

The location is OK, about 10mins walk from the centre of Cambridge. Overall, it was probably a bit expensive for what it was.

  • Stayed: September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank MattyPeacock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

Pleasant room, including a very comfortable bed, modern shower-room and sensible, well-lit desk space. Pleasant, helpful staff - a glitch with the desk lamp was dealt with immediately.
Breakfast pretty good (though if you were taking breakfast as a non-resident it could cost you over £12, so don't!), dinner in restaurant sound. BUT if you are thinking of lunching, avoid the so-called brasserie lunch in the atrium - pre-prepared burger and chips, breaded scampi (nearly all batter and crumbs and little sign of actual scampi) and chips, sandwich and chips, etc etc.... And if you want to eat on Sunday evening you will get the same menu again whether you like it or not (restaurant closed Sunday night).
Depressing to feel that a lovely city like Cambridge is being let down by this kind of thing in what is supposed to be one of its better hotels. You could probably eat better in a motorway service area; or you might eat the same kind of offering, but less expensively . Nice waitresses keep asking anxiously if everything is to your satisfaction - and to answer the question honestly is impossible.
Bar staff do try - but layout of bar makes it difficult for them to deliver orders promptly.
This hotel is in an excellent situation, and has many good points. If it got a grip and did things consistently well it could offer real value and be a winner - but there is some way to go.

Room Tip: Nice view in front but some traffic .
  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank TashaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2011

Having stayed in a variety of hotels in Cambridge - this one rates the best for service. On arrival the enthusiastic receptionist welcomed us warmly, and, on departure we received the same enthusiasm and courtesy. The night porter opened the locked door (after midnight) before we reached the threshold and welcomed us with a smile. The restaurant staff were efficient. The breakfast - cooked to order was delicious. On returning from a day trip the car park was full - having stopped to decide what to do next - the porter - who was watching out for such an incident - promptly came to our assistance and opened up another area of the car park for us to use. Such service in a hotel, enhances a guest's experience - a well deserved 5* for the staff of the Gonville.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CastellNeddWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2011

Picked this hotel to spend the first two nights of a three week vacation touring south England primarily because of its location near to the centre of everything a tourist would want to see in Cambridge. The location did not disappoint. I arranged for the room using Aeroplan points but on registering, there was a problem in that it looked like they were going to charge my credit card. It took a while for them to correct their internal administrative problem, but we finally were assigned a room.
The room assigned was dated. The floor squeaked badly. On our return to the room the first evening, the room key would not work. We were locked out of the room for about ten minutes. It took multiple tries by the staff to get us in and even then it was not fixed until the next day.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank DT-PEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded 25 August 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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